• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders • Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement • Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value • Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives • Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience • Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs • Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

• Lead a team of Client Success Managers • Oversee successful proactive outreaches and customer client business reviews • Secure reference accounts and maintain the growth of the customer base • Cross collaborate with support and product for NPS scores • Provide guidance and assist on customer issues • Develop metric requirements for monthly operational review on score card metrics within client success • Ensure organizational readiness for the client success manager team regarding new product features • Carry out additional responsibilities as assigned based on business need

Role Description If you enjoy organization, planning, and helping others, this flexible remote opportunity may be a great fit. You'll assist with coordinating travel experiences, researching options, organizing reservations, and communicating with clients throughout the planning process. No previous travel experience is required. Training, mentorship, and industry resources are provided. - Assist clients with booking hotels, resorts, cruises, and vacation packages - Provide guidance on destinations, accommodations, and travel options - Manage booking confirmations, changes, and documentation - Ensure accuracy of reservations and client details - Deliver timely and professional client communication - Stay updated on hospitality and travel industry trends Qualifications - Strong organizational and communication skills - Interest in hospitality and customer experience - Ability to work independently and manage time effectively - Comfortable using booking platforms and digital tools - Reliable internet access - Authorized to work in the U.S. and 18 years of age or older Benefits - Remote work with flexible scheduling - Training and ongoing professional support - Access to booking systems and supplier partnerships - Travel-related discounts and perks - Performance-based compensation Company Description

Role Description Infosys is seeking an Associate Practice Engagement Manager for its Cloud and Infrastructure Services Practice. The Associate Practice Engagement Manager (APEM) is responsible for all client interfaces within the assigned account scope. The APEM works together with their manager (PEM/Senior PEM) to build an account plan and is responsible for client management based on the account plan. - Client relationship management and business development: - Manage client relationships, build a portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close. - Drive the sales strategy for data and analytics services, and identify and pursue new business opportunities in a specific vertical. - Develop and maintain a robust pipeline at any given point in time, collaborating closely with vertical sales teams and engaging directly with clients. - Act as a trusted advisor to clients, understanding their unique business challenges and requirements. Present tailored solutions that align with their strategic objectives, effectively demonstrating the value proposition of our data and analytics services. - Client delivery assurance: - Work closely with internal teams, including delivery, consulting, CTO Organization, marketing, and analytics team, to ensure alignment between client expectations and service offerings. - Collaborate with technology providers and partners to enhance our service capabilities and address client needs comprehensively. - Account planning and governance: - Create the account plan including relationships required, opportunities to be pursued, price decisions, etc. - Performance Tracking: - Monitor sales performance metrics, such as revenue attainment and pipeline growth, bottom-line performance and provide regular updates to senior management. - Identify areas for improvement and implement strategies to optimize sales effectiveness and efficiency. Qualifications - Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience. - Experience in Cloud Sales doing App modernization, Data Modernization and Cloud Foundation, Platform engineering. - Significant business development and project management experience. - Track record of interacting and building relationships with CXO level client contacts. - Hands-on experience with proposal creation and leading proposal presentations. - Strong leadership, interpersonal, communication and presentation skills. - Wide variety of IT and business consulting engagement experience. - Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Requirements - Knowledge of industry specific go-to-market solutions. - Global Delivery Model experience. - Experience managing large multi-location consulting engagement teams. Benefits - Medical/Dental/Vision/Life Insurance. - Long-term/Short-term Disability. - Health and Dependent Care Reimbursement Accounts. - Insurance (Accident, Critical Illness, Hospital Indemnity, Legal). - 401(k) plan and contributions dependent on salary level. - Paid holidays plus Paid Time Off.