• Review and collect required documents from clients via email. • Follow up with clients to obtain missing or incomplete documentation. • Track application progress using the company's CRM and spreadsheets. • Maintain accurate records and ensure all documentation is properly organized. • Coordinate with internal team members to keep applications moving efficiently. • Assist with basic administrative and operational tasks as needed. • Create and publish social media content, including posts such as Reddit reviews and other promotional content. • Ensure timely and professional communication with clients and team members.

Role Description Spectrum Payment Solutions is looking for a detail-oriented Document Processor to support its day-to-day operations. This role focuses on reviewing and collecting documents, maintaining accurate records, tracking applications, and assisting with administrative tasks. The ideal candidate is organized, proactive, and comfortable managing multiple tasks while ensuring accuracy. Responsibilities - Review and collect required documents from clients via email. - Follow up with clients to obtain missing or incomplete documentation. - Track application progress using the company's CRM and spreadsheets. - Maintain accurate records and ensure all documentation is properly organized. - Coordinate with internal team members to keep applications moving efficiently. - Assist with basic administrative and operational tasks as needed. - Create and publish social media content, including posts such as Reddit reviews and other promotional content. - Ensure timely and professional communication with clients and team members. Qualifications - Excellent written English communication skills. - Strong attention to detail and organizational skills. - Comfortable managing multiple tasks and meeting deadlines. - Experience using CRM systems and Google Sheets or Microsoft Excel. - Ability to work independently with minimal supervision. - Reliable internet connection and suitable remote work setup. Requirements - Previous experience in administrative support, operations, or document processing (nice to have). - Experience with CRM platforms (nice to have). - Familiarity with social media platforms, particularly Reddit (nice to have). - Experience in the payments, financial services, or cannabis industry is a plus, but not required (nice to have). Benefits - Competitive salary. - Work with fast-scaling, premium brands. - Fully remote role with a dynamic, growth-driven team. - Clear opportunities for career growth and advancement.

• Assisting auto insurance companies with procurement of vehicle titles and title paperwork • Working with financial institutions and vehicle owners • Opening/scanning mail received • Call queue (ability to answer basic T E questions, give claim updates and direct caller to correct party/team if applicable) • Total Loss Packets (create and send all documents required per state guidelines) • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title) • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them) • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed • Follow-up calls to Lien Holders (for documents listed above in the initial call) • Will send out revised packets to the owners/insureds as needed • Will be held to the internal cycle times and other auditable criteria • Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines • Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. • Other tasks as assigned by management.

• Provides centralized clerical processing of all documents connected with the initiation or closing of escrows • Communicates information and instructions to escrow branches • Performs clerical functions to set up (open) escrow files • Prepares correspondence, escrow files and orders preliminary title reports • Performs fund disbursements • Prepares and delivers closing statements and closing letters • Schedules and provides instructions to couriers • Orders payoffs, liens, homeowner association documents and evidence of insurance • Distributes preliminary report • Communicates with branches, as needed • Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed • Actively contributes to the results of a team and works toward achieving goals and objectives • Other duties as assigned