Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.
Title Express Processor
Location
United States
Posted
3 days ago
Salary
$20 - $22 / hour
Seniority
Junior
Job Description
Title Express Processor
Copart
• Assisting auto insurance companies with procurement of vehicle titles and title paperwork • Working with financial institutions and vehicle owners • Opening/scanning mail received • Call queue (ability to answer basic T E questions, give claim updates and direct caller to correct party/team if applicable) • Total Loss Packets (create and send all documents required per state guidelines) • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title) • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them) • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed • Follow-up calls to Lien Holders (for documents listed above in the initial call) • Will send out revised packets to the owners/insureds as needed • Will be held to the internal cycle times and other auditable criteria • Mail Approvals - Reviewing all mail to ensure that documents are compliant per State guidelines • Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. • Other tasks as assigned by management.
Job Requirements
- 1 plus years of office customer service experience
- Education: HS degree
- Proficient in basic office equipment and with Microsoft products
- Ability to identify/analyze vehicle title documents within company and State guidelines
- Ability to work closely with State DMV's and Lien Holder entities
- Problem solver
- Ability to multi-task
- Basic 10 key proficiency
- Ability to work in a fast-paced environment
- Excellent communication skills -- written and verbal
- Excellent customer service skills and attitude
- Basic math skills
- Ability to delegate/prioritize workflow
- Ability to work independently or in a team environment
- Ability to read/write in English fluently and effectively
- Valid driver's license
- Occasional overtime as needed.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts Along with many other employee benefits.
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