Role Description Journal Technologies is seeking a Head of the Defender Business Unit to provide strategic leadership and overall accountability for the success of the Defender business. Working closely with the CEO, this leader will define and execute the business strategy while leading the cross-functional Sales, Product, Professional Services, Support, and Customer Engagement functions within the Business Unit. The Head of the Defender Business Unit is responsible for driving growth, delivering exceptional customer outcomes, improving operational performance, and ensuring our solutions and services evolve to meet the changing needs of the courts we serve. This role fosters collaboration, accountability, and continuous improvement across the Business Unit to maximize value for both our customers and Journal Technologies. - Own the overall success of the Defender Business Unit, including profitability, revenue growth, customer satisfaction, and operational performance. - Develop and execute the Business Unit strategy in partnership with the CEO, ensuring alignment with the company’s vision and strategic priorities. - Lead and coordinate the Product, Customer Lifecycle, and Customer Growth Scrum teams to achieve shared Business Unit objectives. - Drive continuous improvement across the Business Unit by increasing operational efficiency, simplifying processes, and expanding product-led implementations. - Influence product strategy and roadmap priorities based on customer needs, market trends, and business objectives. - Establish Business Unit priorities and make cross-functional tradeoff decisions to maximize customer value and business performance. - Monitor Business Unit financial and operational metrics, identify opportunities for improvement, and implement actions to increase profitability and growth. - Build strong executive relationships with customers and serve as the executive sponsor for strategic accounts and initiatives. - Partner with Sales and Marketing to grow the business, increase market adoption, and expand customer relationships. - Ensure the successful delivery of implementations, support services, and customer success outcomes by fostering collaboration across the Business Unit. - Represent the Defender Business Unit with customers, industry organizations, conferences, and strategic partners. - Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus throughout the Business Unit. - Lead the Business Unit with increasing autonomy while partnering closely with the CEO through regular business reviews and strategic planning. Qualifications - Bachelor’s degree in Business, Public Administration, Engineering, Information Systems, or a related field. An MBA or equivalent business leadership experience is preferred. - Progressive leadership experience in enterprise software, justice technology, government technology, public sector technology, or a related industry. - Demonstrated success leading a business, business unit, major product line, or cross-functional organization with responsibility for business performance and growth is a huge plus. - Experience developing and executing business strategy while balancing customer needs, operational excellence, and financial performance. - Proven ability to lead and influence cross-functional teams in a collaborative, Agile environment. - Strong business and financial acumen, with experience managing budgets, profitability, resource allocation, and operational performance. - Experience working directly with executive customers and building trusted relationships with senior government or public sector leaders is preferred. - Knowledge of court operations, judicial workflows, or the justice market is strongly preferred. - Exceptional leadership, communication, negotiation, and decision-making skills, with the ability to align diverse stakeholders around common business objectives. - A track record of driving organizational change, continuous improvement, and measurable business results. Requirements - The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. - At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. Benefits - Competitive compensation - Quality medical, dental and vision coverage. - Competitive paid time off as well as paid holiday time. - 401(k) retirement (US) and GRRSP (CDN) programs. - Annual professional development funds - $1,500 USD annual per employee. - Book subscriptions with an extensive library in each office for personal and professional growth. - Flexible working hours which you can coordinate with your supervisor. - Ability for employees to work from a remote location (e.g., home) or office. - Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. - Travel opportunities between Journal Technology offices and with clients. - We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

Role Description The Director of Quality Operations has a critical role within Zevra that will provide technical leadership for the administration of Zevra’s Quality Management System (QMS). The position is responsible for improving Zevra’s QMS and supporting operational processes. This position is further responsible for assuring that all development and commercial operations carried out by Zevra and its contractors consistently comply with Zevra standards and applicable regulations. - Enthusiasm for building lasting organizational systems suitable capable of growing with the organization. - Experience building and maintaining sustainable and trusting cross-functional relationships with key strategic internal and external stakeholders. - Ability to rapidly earn a strong reputation supporting programs from preclinical through commercialization stages. - Requires close cross-functional teamwork, an ability to understand and communicate risk, and a desire to coach and develop cross-functional staff. Qualifications - 10+ years of progressive experience in pharmaceutical/biotech industry with expertise in establishing effective and efficient systems and processes supporting pre-clinical, clinical and commercial programs. - 7+ years of Quality leadership experience with a successful track record in vendor oversight and managing relationships with external stakeholders as well as internal QA systems in a virtual environment. - 7+ years’ experience in establishing and administering GCP-, GLP- and GDP compliant systems. - Bachelors or Advanced degree in a scientific or related discipline. - Understanding of worldwide requirements of GxP compliance and quality systems for clinical and commercial products. - Leadership role in the management of regulatory/health authorities inspections. - Experience with new product launch and implementation of serialization systems and commercial product complaint processes is a plus. - Strong team player that has a customer service approach and is solution oriented. - Ability to travel both domestically and internationally as needed, likely to be ~10-15%. - Embrace Zevra’s mission and core values. - Ability to effectively communicate with inspiration, lead and influence individuals from multiple functional departments at all levels of the organization. - Strong organizational and time management skills to balance working on multiple projects and initiatives in parallel. - A proven self-starter capable of high performance with limited direction and oversight. - Excellent people leader with strong mentorship skills. - Track record of strong personal performance combined with demonstrated ability to build and lead highly engaged teams in a changing environment. - Excellent written communication and oral presentation skills. - Proven ability to thrive working in a fast-paced, innovative remote environment while remaining flexible, proactive, resourceful, hands-on and efficient. - In-depth knowledge of GxP, 21CFR, EU GMP, ICH, ISO, QSR, EUGDP and other applicable domestic and international regulations, standards, Directives and Guidance. - A commitment to collaborative leadership, execution, teamwork and the maintenance of a professional culture based on trust and mutual respect. - Excellent interpersonal, reading, writing, negotiation, communication, conflict resolution and public presentation skills, along with exceptional organizational and problem-solving skills. - Proven ability to analyze scientific issues and develop relevant and realistic recommendations and plans and take responsibility for implementing. - Ability to identify and manage contract/vendor resources to support Quality related goals. - Successful track record of working in a matrixed (virtual) organization and building strong relationships with other functions and contractors/vendors. - Experience in a virtual manufacturing environment. - Ability to work under pressure, meet deadlines and contribute to achieving high level activities as well as tactical and administrative tasks. - Experienced leader in Quality Assurance. Requirements - Perform Quality review and approval of IMP and Commercial Product manufacturing documentation (e.g., master batch records, validation protocols and reports) and provide disposition of drug substance, drug product, clinical trial materials, and disposition of commercial finished goods. - In coordination with the Manufacturing team, assure that the serialization system for commercial distribution remains compliant. - Responsible for the execution of compliant administration of exception, investigation, CAPA, product complaints management systems pertaining to Zevra and vendor and operations. - Support preparation of content and facilitate conduct of periodic Quality Management Reviews and support preparation of annual product reviews. - Engage in the day-to-day efforts of Quality Vendor Management. - Conduct and/or facilitate internal and external (vendor) audits, self-inspections and regulatory inspection readiness to meet company and applicable regulatory standards. - Support periodic GxP training and ensure that training requirements are consistently met, as required. - In collaboration with Head of Quality and other department heads, prepare, review, approve, and implement SOPs as required. - Responsible for Quality Review Boards, providing technical expertise for product quality decisions. - Responsible for manufacturing investigations, in collaboration with the Manufacturing Team, ensuring appropriate corrective and preventive actions are taken as required. - Support continuous improvement initiatives to optimize Zevra’s quality and compliance position. - Cross-train and serve as back-up for Quality Systems, as assigned. Benefits - Equal Employment Opportunity Statement: Zevra is an equal opportunity employer that is committed to diversity and inclusion in the workplace. - We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. - Notice to External Recruiters: Zevra does not accept unsolicited resumes from agencies or search firms. - Recruiters are requested not to contact employees or hiring managers. All candidate submissions must be coordinated through our Human Resources team and require a prior written agreement. - Any resumes sent without such an agreement will not create any implied obligation.

Role Description As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Remote, Monday - Friday, 8:30AM - 5:00PM PST. Compensation: An employee in this position can expect an hourly rate of 22.00 with potential quarterly bonus incentives. The actual compensation will depend on experience, geographic location, and other factors permitted by law. Qualifications - 3+ years of pharmacy technician experience required (refills, claims adjudication, clinical collaboration, or specialty pharmacy). - Must have active Washington OR Oregon Pharmacy Technician license. - National certification (CPhT or equivalent) required. Requirements - Coordinate and process medication refills, including data entry and claim adjudication. - Place outbound refill calls and assist patients through the refill request. - Respond to and resolve inbound patient and provider inquiries. - Clarify prescription orders with pharmacists or clinical staff. - Maintain and update patient and prescription data in software systems. - Spot trends, recommend improvements, and support process improvement initiatives. - Partner with cross-functional teams to deliver a seamless patient experience. - Maintain confidentiality and uphold high-quality service standards. Benefits - Medical, dental, and vision insurance starting day one. - 401(k) with match. - 4 weeks PTO. - 10 paid holidays. - Paid parental leave. - Short-term disability. - Professional development. - Access to employee resource groups and wellness programs.

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement. • Own workforce planning, staffing, utilization, and capacity across multiple Business Units. • Ensure studios operate efficiently by improving processes, workflows, and operational standards. • Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics. • Act as the operational escalation point for complex staffing, delivery, and workflow challenges. • Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution. • Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models. • Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities. • Use operational data to identify trends, improve performance, and inform business decisions. • Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.