• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements. • Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions. • Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints. • Support platform configuration and enhancement efforts across modules. • Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences. • Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT). • Ensure alignment with best practices and federal IT compliance standards. • Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

Role Description The responsibility of the Senior Application Analyst is to provide a detailed level of analysis, design, testing, implementation, and ongoing support of Business Systems and other related systems across the organization. The position supports other application analysts and is expected to take control and lead projects. - Works closely with internal staff members, physician practices, facilities, and agencies to ensure systems are reliable and responsive to organizational needs. - Serves both internal coworkers and external customers, clients, patients, contractors, and vendors. - Accesses and/or works with sensitive and confidential information. - Demonstrates understanding of healthcare regulatory and compliance requirements (e.g., HIPAA). - Skilled in the application of policies, procedures, Business Office Standards, and Recommended Practices. Essential Functions - Oversees application ownership for Meditech BAR solutions and maintains a strong understanding of patient account flow within non-clinical applications, including Billing and Accounts Receivable. - Manages Microsoft SQL Server and related database management and query tools. - Utilizes Microsoft SSIS and related Visual Studio components. - Applies project management principles to manage multiple projects simultaneously, prioritize work, oversee delegated tasks, and support effective resource allocation. - Participates in the design, implementation, and maintenance of Business Systems and related applications. - Leads and participates in market-level software projects as the subject matter expert for both application and operational teams. - Serves as liaison between markets and vendors regarding application support, customizations, and change management. - Works with Operations and end users to optimize workflows, processes, and system utilization. - Collaborates with team members to ensure workflow requirements, functionality, and business needs are documented and addressed. - Interfaces effectively with departments, hospital personnel, HSC staff, and external business contacts. - Maintains regular and reliable attendance. - Performs other duties as assigned. Qualifications - Education: Bachelor's Degree preferred - Experience: 10+ years - Certifications: None - Licenses: None Knowledge, Skills & Abilities - Business Mathematical Skills – Ability to calculate rates, ratios, percentages, and interpret graphs and numerical data. - Advanced Computer Skills – Proficient in email, databases, spreadsheets, presentations, and business systems. - Moderate Communication – Strong written and verbal communication skills; may train others and present to leadership. - Department-Specific Impact – Decisions affect departmental operations and may influence business outcomes. - Varied Business Problems – Solves complex and varied problems through analysis and interpretation. - Moderate Independent Judgment – Works independently with broad guidance from leadership. - Moderate Planning – Effectively manages multiple tasks and priorities. Physical and Mental Demands - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - The employee may be required to stand, walk, sit for extended periods, use hands and arms, climb stairs, balance, stoop, kneel, bend, crouch, crawl, talk, hear, taste, or smell. - Occasional lifting and/or moving of up to 20 pounds may be required. - Repetitive upper-body motion is required for extended computer use. - Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Play a critical role in optimizing and maintaining Microsoft D365 Finance & Operations ERP system to enhance business operations. • Identify, analyze, resolve, and document complex system-related problems with system users. • Ensure the smooth and efficient functioning of the ERP system. • Collaborate with stakeholders to gather and document business requirements. • Analyze existing business processes and identify areas for improvement.

• Übernahme einer zentralen Rolle bei der Weiterentwicklung moderner Service- und Supportprozesse • Analyse, Aufnahme und Modellierung von Support- und Serviceprozessen • Identifikation und Bewertung von Optimierungspotenzialen mit Fokus auf Prozessautomatisierung und Effizienzsteigerung • Erarbeitung und Priorisierung von Automatisierungsszenarien unter Einbezug moderner AI-Technologien • Erstellung fachlicher Anforderungen sowie Solution Designs als Grundlage für die technische Umsetzung • Sicherstellung der Zielerreichung mit Fokus auf Business Value und messbare Ergebnisse • Validierung implementierter Lösungen hinsichtlich Qualität, operativer Wirkung und Skalierbarkeit • Analyse bestehender Tool-Landschaften sowie Identifikation neuer Integrations- und Automatisierungsmöglichkeiten