Role Description The responsibility of the Senior Application Analyst is to provide a detailed level of analysis, design, testing, implementation, and ongoing support of Business Systems and other related systems across the organization. The position supports other application analysts and is expected to take control and lead projects. - Works closely with internal staff members, physician practices, facilities, and agencies to ensure systems are reliable and responsive to organizational needs. - Serves both internal coworkers and external customers, clients, patients, contractors, and vendors. - Accesses and/or works with sensitive and confidential information. - Demonstrates understanding of healthcare regulatory and compliance requirements (e.g., HIPAA). - Skilled in the application of policies, procedures, Business Office Standards, and Recommended Practices. Essential Functions - Oversees application ownership for Meditech BAR solutions and maintains a strong understanding of patient account flow within non-clinical applications, including Billing and Accounts Receivable. - Manages Microsoft SQL Server and related database management and query tools. - Utilizes Microsoft SSIS and related Visual Studio components. - Applies project management principles to manage multiple projects simultaneously, prioritize work, oversee delegated tasks, and support effective resource allocation. - Participates in the design, implementation, and maintenance of Business Systems and related applications. - Leads and participates in market-level software projects as the subject matter expert for both application and operational teams. - Serves as liaison between markets and vendors regarding application support, customizations, and change management. - Works with Operations and end users to optimize workflows, processes, and system utilization. - Collaborates with team members to ensure workflow requirements, functionality, and business needs are documented and addressed. - Interfaces effectively with departments, hospital personnel, HSC staff, and external business contacts. - Maintains regular and reliable attendance. - Performs other duties as assigned. Qualifications - Education: Bachelor's Degree preferred - Experience: 10+ years - Certifications: None - Licenses: None Knowledge, Skills & Abilities - Business Mathematical Skills – Ability to calculate rates, ratios, percentages, and interpret graphs and numerical data. - Advanced Computer Skills – Proficient in email, databases, spreadsheets, presentations, and business systems. - Moderate Communication – Strong written and verbal communication skills; may train others and present to leadership. - Department-Specific Impact – Decisions affect departmental operations and may influence business outcomes. - Varied Business Problems – Solves complex and varied problems through analysis and interpretation. - Moderate Independent Judgment – Works independently with broad guidance from leadership. - Moderate Planning – Effectively manages multiple tasks and priorities. Physical and Mental Demands - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - The employee may be required to stand, walk, sit for extended periods, use hands and arms, climb stairs, balance, stoop, kneel, bend, crouch, crawl, talk, hear, taste, or smell. - Occasional lifting and/or moving of up to 20 pounds may be required. - Repetitive upper-body motion is required for extended computer use. - Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Play a critical role in optimizing and maintaining Microsoft D365 Finance & Operations ERP system to enhance business operations. • Identify, analyze, resolve, and document complex system-related problems with system users. • Ensure the smooth and efficient functioning of the ERP system. • Collaborate with stakeholders to gather and document business requirements. • Analyze existing business processes and identify areas for improvement.

• Übernahme einer zentralen Rolle bei der Weiterentwicklung moderner Service- und Supportprozesse • Analyse, Aufnahme und Modellierung von Support- und Serviceprozessen • Identifikation und Bewertung von Optimierungspotenzialen mit Fokus auf Prozessautomatisierung und Effizienzsteigerung • Erarbeitung und Priorisierung von Automatisierungsszenarien unter Einbezug moderner AI-Technologien • Erstellung fachlicher Anforderungen sowie Solution Designs als Grundlage für die technische Umsetzung • Sicherstellung der Zielerreichung mit Fokus auf Business Value und messbare Ergebnisse • Validierung implementierter Lösungen hinsichtlich Qualität, operativer Wirkung und Skalierbarkeit • Analyse bestehender Tool-Landschaften sowie Identifikation neuer Integrations- und Automatisierungsmöglichkeiten

Role Description We are seeking an experienced Business Analyst with a background in the tolling or transportation industries to join our Adaptation team. This permanent, full-time role supports enhancements to back‑office tolling systems by gathering requirements, documenting functional specifications, and coordinating with development and QA teams throughout the Software Development Life Cycle. - Gather and document business requirements using feedback from Product Managers, clients, industry experts, competitive analysis, customer contracts, and industry publications. - Conduct interviews with stakeholders to understand business needs and document requirements logically using standard templates and methodologies. - Collaborate with Product Managers/Project Managers to prioritize and document business requirements. - Work closely with Development and Test teams to ensure functional specifications align with business requirements and customer expectations. - Support development team with other technical documentation. - Obtain approval of business requirements and design documents from customers. - Document non-functional requirements such as security, performance, and scalability. - Support the development team with technical documentation and coordinate with QA teams to ensure comprehensive testing. - Track and document changes to functional and business specifications. - Assist in creating user documentation, instructions, and procedures. - Oversee project schedules and coordinate with third-party/external partners as needed. - Monitor and document post-implementation issues and revision requests. - Manage tickets, stories, and bugs in the JIRA/DevOps ticketing system, and prioritize tasks with the Scrum Master. Qualifications - Bachelor’s degree or equivalent experience, certification in PMI-Business Analysis is a plus. - 5+ years as a Business Analyst, preferably in tolling or transportation back‑office systems. - Strong analytical and communication skills. - Experience with Agile/Scrum, Software Development Life Cycle, JIRA, Azure DevOps, and technical documentation. - Ability to define problems, collect data, and draw valid conclusions from technical and abstract information. Benefits - Full-time employee position includes access to many employee benefits including paid time off, health benefits, 401K and life insurance. - Rate: $50 - $60 hourly DOE.