Sigma Theta Tau International Honor Society of Nursing logo
Sigma Theta Tau International Honor Society of Nursing

Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 60 employees based in Indianapolis, Indiana, working in a remote-friendly environment. Culture that values accountability, growth, and purpose Strong health and retirement benefits Support for professional development Encouragement of open communication and collaboration across teams Commitment to diversity and inclusion Equal Opportunity Employer Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.

Chapter Services Consultant

Location

United States

Posted

9 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Chapter Services Consultant

Sigma Theta Tau International Honor Society of Nursing

Role Description Your week usually begins by reviewing chapter communications and identifying where support may be needed before questions become challenges. You scan trends across your chapter portfolio, review upcoming induction timelines, and prepare outreach to chapters approaching important milestones or operational deadlines. Throughout the week, communication becomes a major part of your work but not in a transactional way. You are connecting with volunteer chapter leaders to: - Answer questions - Coach through decisions - Clarify processes - Ensure they have what they need to move forward confidently You know when to provide direction, when to connect them to another team, and when to escalate concerns. A meaningful portion of your time is spent helping chapters operate effectively. You may: - Support induction processes - Provide guidance on governance practices - Share resources and templates - Help leaders navigate administrative and operational requirements You become known as someone who makes complex processes feel manageable. You are also constantly looking for patterns. When multiple chapters encounter similar challenges, you: - Identify opportunities to improve communication - Strengthen resources - Simplify processes You track trends across your portfolio and bring insights back to your team to improve how Sigma supports chapters overall. Relationship building is woven into everything. You are meeting with internal colleagues to: - Coordinate support - Partner across the Membership & Volunteer Engagement department to align efforts - Stay connected to the evolving needs of your chapters No two weeks look exactly alike. Some weeks are highly proactive and focused on planning and relationship-building. Others require quick pivots and responsive problem-solving. You enjoy balancing both and know how to remain organized, thoughtful, and calm while supporting multiple priorities simultaneously. Qualifications - At least three years of professional experience in customer service, member services, chapter relations, volunteer management, program coordination, operations, or a related field - Bachelor's degree in a relevant area or equivalent combination of education and experience - Experience supporting chapters, affiliates, volunteer leaders, boards, committees, or similar governance structures - Familiarity with chapter operations, governance practices, and member engagement strategies - Experience supporting membership, engagement, onboarding, induction, or volunteer programs - High degree of accuracy and attention to detail in administrative and operational coordination - Strong written and verbal communication skills - Ability to interpret policies and procedures and explain them clearly to diverse audiences - Highly organized and energized by helping people succeed - Curious and resourceful by nature - Proficiency with Microsoft Office Suite and comfort working in CRM platforms, association management systems (AMS), or similar technology environments - Comfortable operating independently while knowing when to collaborate or escalate - Experience in associations, nonprofits, higher education, or volunteer-driven environments is a meaningful plus Benefits - Strong health and retirement benefits - Support for professional development - Encouragement of open communication and collaboration across teams Company Description Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer. Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.

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