Adaptation

Role Description We are seeking an experienced Business Analyst with a background in the tolling or transportation industries to join our Adaptation team. This permanent, full-time role supports enhancements to back‑office tolling systems by gathering requirements, documenting functional specifications, and coordinating with development and QA teams throughout the Software Development Life Cycle. - Gather and document business requirements using feedback from Product Managers, clients, industry experts, competitive analysis, customer contracts, and industry publications. - Conduct interviews with stakeholders to understand business needs and document requirements logically using standard templates and methodologies. - Collaborate with Product Managers/Project Managers to prioritize and document business requirements. - Work closely with Development and Test teams to ensure functional specifications align with business requirements and customer expectations. - Support development team with other technical documentation. - Obtain approval of business requirements and design documents from customers. - Document non-functional requirements such as security, performance, and scalability. - Support the development team with technical documentation and coordinate with QA teams to ensure comprehensive testing. - Track and document changes to functional and business specifications. - Assist in creating user documentation, instructions, and procedures. - Oversee project schedules and coordinate with third-party/external partners as needed. - Monitor and document post-implementation issues and revision requests. - Manage tickets, stories, and bugs in the JIRA/DevOps ticketing system, and prioritize tasks with the Scrum Master. Qualifications - Bachelor’s degree or equivalent experience, certification in PMI-Business Analysis is a plus. - 5+ years as a Business Analyst, preferably in tolling or transportation back‑office systems. - Strong analytical and communication skills. - Experience with Agile/Scrum, Software Development Life Cycle, JIRA, Azure DevOps, and technical documentation. - Ability to define problems, collect data, and draw valid conclusions from technical and abstract information. Benefits - Full-time employee position includes access to many employee benefits including paid time off, health benefits, 401K and life insurance. - Rate: $50 - $60 hourly DOE.