Role Description The Career Coach position is a full-time, twelve-month staff member who trains students and alumni on methods for leveraging their education and experience to achieve vocational goals, excelling in the workplace as Champions for Christ. An industry-specific Career Coach assesses experiences and skills, understands career goals, and collaborates across campus to create and implement career development strategies. - Provide personalized services to empower success and help students and alumni reach their goals. - Collaborate with the coaching team and employer relations team to provide specialized workshops and personalized career coaching. - Develop relationships between Career Services and other academic departments. - Develop and implement development programs and resources to support career and professional development. - Coach diverse audiences on career-related information. - Communicate effectively and professionally, both verbally and in writing, with students, alumni, faculty, staff, employers, and community partners. - Provide engaging presentations and coaching sessions in various forums, including classrooms, club meetings, workshops, events, and one-on-one sessions. - Monitor and track coaching interactions to evaluate effectiveness and continuously improve services. - Collaborate with Career Services staff to plan and execute career fairs, employer informational sessions, and similar career-related activities. - Mentor and train Career Services staff on specific topical elements as directed. - Exhibit networking and professionalism skills to students and alumni. - Agree to the use of personal photo and video in career coaching activities and events. - Strictly adhere to Liberty University policies, representing the University in an exemplary manner. - Work effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ. - Provide Group Coaching to Students and Alumni. - Develop new and edit existing engaging group presentations on core elements related to methods to leverage education and experience to achieve vocational goals. - Think critically and creatively, using knowledge, facts, and data to inform presentations and workshop materials. - Organize, schedule, and facilitate a seamless presentation and workshop schedule. - Utilize professional experience to serve as the primary Career Coach for students pursuing careers in a specific industry. - Provide industry-specific information to students and alumni as directed by the Assistant Director of Career Coaching. - Compile research and resources on related career fields to provide expert career information to students/alumni. - Build collaborative working relationships with the dean, faculty, and staff. - Evaluate students using coaching sessions and career assessments to assist students in understanding strengths, values, interests, and characteristics. - Train students on employability skills and networking techniques. - Guide students to create tailored and effective resumes and cover letters for internship, job, and grad school/PhD applications. - Conduct professional and creative mock interviews to prepare students/alumni for successful interviews. Qualifications - Minimum - Bachelor's degree in engineering or IT/CS/Cyber or a related field and 3+ years of further education in engineering or IT/CS/Cyber or a related field experience. - Preferred - Bachelor's degree in engineering or IT/CS/Cyber or a related field and 5+ years of further education and/or engineering, IT/CS/Cyber, or related field experience. - Proven expertise in engineering or IT/CS/Cyber or a related field. - Broad knowledge of career opportunities with an emphasis on current trends in career development, employment resources, and career opportunities. - Experience in successful coaching or mentoring. Requirements - Ability to effectively communicate both verbally and in writing. - Strong organizational skills. - Experience in editing and proofing written documents. - Exceptional written and verbal communication skills including public speaking. - Experience in designing and delivering engaging educational presentations and services. - Excellent interpersonal skills including a collaborative and team-oriented work style. - Ability to multitask and thrive in a changing, dynamic environment. - Proactively anticipate needs and work independently. - Ability to work with a diverse group including residential and online students, alumni, staff, faculty, and external employers. - Proficient in Microsoft Office (most importantly Outlook, Excel, and Word). - Ability to learn new technology quickly and proficiently. - Intuitively able to reason, analyze information and events, and apply judgment to solve problems. Benefits - Compensation is determined based on qualifications, experience, education, skills, and certifications. - Market benchmarks may be used, as appropriate, in combination with internal equity. - The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. - Pay Range: $46,000.00 - $55,000.00.

Role Description If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally. Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship, Young Life shall only employ individuals or enlist volunteer leaders who: - Profess a belief in Jesus Christ as their personal Savior and Lord. - Subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. During working and nonworking hours, employees and volunteers of Young Life shall: - Be ready, willing and able to fulfill such ministry functions as may be required by the organization. - Refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life. - Abide by all policies and practices of Young Life including those related to religious belief or ministry activities. Ministry Functions - Spiritual Development: - Develop a yearly personal growth plan that fosters a vibrant spiritual life. - Seek and maintain relationships and disciplines in the context of active participation in a church community. - Actively participate in the spiritual life of the Young Life community. - Lead teams and individuals in spiritual development. - Leadership Development: - Meet with your volunteer leaders and area leadership on a regular basis. - Learn to recruit and train new leaders to build a leadership team that reflects the community. - Model excellence in contact work, club, Campaigners, and camping to other leaders. - Attend and be involved with area leadership as assigned. - Resource Development: - Raise financial support as directed and maintain good donor care practices. - Communicate ministry updates and progress to personal donor partners. - Assist with camp fundraisers and attend occasional committee and adult functions as assigned. - Direct Ministry: - Actively engage in all three levels of contact work. - Participate in leadership with a team to conduct a Young Life club and Campaigners/discipleship ministry with excellence. - Participate on a team to implement a summer and school-season camping strategy for a ministry. - Potentially serve on summer staff or assigned staff at a Young Life property with input and direction from the area director. - Ministry Support: - Adhere to all Young Life policies and procedures and maintain professionalism concerning office hours, dress, conduct, and time management. - Learn to set yearly ministry and personal goals and objectives; review them on a regular basis. - Assist in the office administration when necessary and assigned. - Complete expense reports as necessary in a clear and timely fashion. - Perform other duties as assigned and congruent with gifts, experience, and area needs. Regional Training - At the regional director’s prerogative, certain regional training events may be required. Area Training - Work through job assignments under the supervision of the area director or assigned mentor. - Receive individualized training supervised by the area director designed to develop personal spiritual maturity and enhance personal character. - Give particular focus to an individualized program to learn and gain competency in ministry skills. - Become familiar with area strategy and ministry health as assigned by the area director. - Receive introduction to personal fund-raising principles. - Take advantage of Young Life discipleship experiences. Qualifications - Proven relational skills with both kids and adults. - Demonstrated verbal and written communication skills. - Ability to maintain confidentiality. Requirements - Pursuing a college degree. Job Specific Working Conditions - The anticipated salary for this position is $14,880 per year for 18 hours per week.

Role Description We are looking for a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration, and design. In this customer-facing role, you will work directly with enterprise and government clients to deliver advanced technical solutions, migrations, and optimizations for both on-premises and cloud-based SharePoint environments. You will serve as a trusted advisor, providing technical expertise in architecture, deployment, troubleshooting, and best practices to help customers achieve business success with Microsoft technologies. We need someone fluent in both English and Spanish. Responsibilities - Plan, deploy, operate, and optimize on-premises, hybrid, and online SharePoint environments. - Deliver technical workshops, training, and advisory sessions covering SharePoint Server and SharePoint Online. - Analyze and troubleshoot complex SharePoint infrastructure and configuration issues, providing effective resolutions. - Lead customer engagements focused on SharePoint migration, activation, and optimization. - Collaborate with customer development teams, offering guidance on SharePoint development best practices. - Automate and manage environments using PowerShell, CSOM, and related tools. - Ensure system reliability, performance, and security across SharePoint and Microsoft 365 workloads. - Support customers in implementing Microsoft 365 data governance, archiving, and backup strategies. - Stay current on emerging Microsoft technologies and frameworks to guide customers in digital transformation. Qualifications - 8+ years of experience in customer-facing roles such as systems architecture, administration, operations, software support, or IT consulting. - Proven experience delivering SharePoint technical support and consulting services to enterprise or government clients. - Strong background in SharePoint infrastructure administration, deployment, and migration (on-premises, hybrid, and online). - Proficiency with PowerShell, SharePoint Client Side Object Model (CSOM), and Graph API. - Knowledge of Azure infrastructure (IaaS, PaaS, SaaS), SQL Server configuration, and SharePoint DB maintenance. - Familiarity with Microsoft 365 Archive, Data Security, and Governance solutions for SharePoint and OneDrive. - Bachelor’s or Master’s degree in Information Technology or related field (or equivalent experience). - Prior experience or exposure to SharePoint, Viva, or Yammer. - Excellent communication skills (written and verbal) with a strong customer focus. Preferred / Optional Skills - Advanced knowledge of SQL Server, Graph API, and Microsoft 365 Backup/Archive. - Experience with Azure DevOps, GitHub, and CI/CD lifecycle concepts. - Familiarity with Well-Architected Framework and Cloud Adoption Framework principles. - Experience with SharePoint Framework (SPFx), JavaScript, REST APIs, and custom development (including web parts). - Relevant Microsoft Certifications in SharePoint or related technologies are a plus. Location MEX Work-at-Home Language Requirements Fluent in English and Spanish Time Type Full time

Role Description The Regional Head of Customer Success (RHCS) is the senior customer-facing leadership role for Global Services within a defined geographic region. The role carries end-to-end accountability for customer outcomes across all four Lines of Service: - Contact Center (Customer Experience Centers) - Technology & Service Operations - Financial Services - Field Services The RHCS operates as the single point of regional accountability for service governance, escalation management, and customer satisfaction. This role reports directly to the Senior Director, Customer Success. Key Responsibilities - Regional Customer Success Leadership: Serve as the senior customer success leader for the region, accountable for the quality, consistency, and outcome of all customer-facing service activity. - Deployment & Program Delivery Oversight: Ensure that all Lines of Service are mobilized, coordinated, and executing to contracted scope and schedule during active deployment phases. - Service Operations & BAU Performance: Ensure that contracted SLAs and KPIs are consistently met or exceeded across all programs and Lines of Service. - Escalation Ownership & Management: Own regional escalation management across all programs, ensuring timely resolution of high-severity incidents and complex service failures. - Cross-Line-of-Service Coordination: Coordinate service delivery across all four Lines of Service to ensure seamless, integrated customer outcomes. - SDM Performance & Capability: Provide direction, coaching, and performance oversight to SDMs with a dotted-line relationship to this role. - Matrix Resource Coordination: Coordinate the activities of dotted-line resources across programs in the region. - Standardization & Continuous Improvement: Reinforce standardized governance cadence, reporting structures, KPI frameworks, and service improvement methodologies. Key Performance Metrics - Escalation Resolution Time: Time to resolve high-severity incidents from point of escalation to closure. - Client Satisfaction (CSAT / NPS): Aggregated customer satisfaction and net promoter scores across all programs. - SLA & KPI Compliance Rate: Percentage availability, response within SLA, resolution times, and percentage abatements across services. - Incident Resolution Effectiveness: Reduction in repeat incidents and mean time to resolution over time. - Unclosed Ticket Volume: Count of open and aged tickets across services per program. Qualifications - Bachelor’s degree in Business, Engineering, Information Technology, or a related discipline. - 12+ years of experience in service delivery, managed services, or mission-critical operations. - Demonstrated experience managing complex, multi-program service portfolios in a matrixed environment. - Proven track record of owning senior customer escalations and driving resolution across cross-functional teams. - Strong ITIL-based service management expertise with practical application in live operational environments. - Solid financial and commercial acumen, including cost-to-serve awareness and margin contribution understanding. - Experience in transit, transportation systems, fare payments, or regulated technology environments. - Demonstrated ability to lead and influence without direct authority across dotted-line and matrix reporting structures. - Experience leading global or multi-region services in a matrixed organization. - Exposure to PCI DSS, ISO 27001, or similar compliance and security frameworks. Worker Type Employee We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.