• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance. • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account. • Recruit, hire and nurture a world-class account management team. • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk. • Actively contribute to department-wide initiatives by participating in cross-functional projects, sharing subject-matter expertise, and supporting strategic priorities that enhance operational effectiveness and team collaboration.

• Build and maintain long-term strategic partnerships. • Lead regular partner meetings. • Develop relationship plans. • Coordinate partnership initiatives. • Identify growth opportunities. • Resolve challenges proactively. • Identify new strategic partnership opportunities. • Evaluate potential collaborators. • Support partnership proposals. • Coordinate onboarding. • Expand existing relationships. • Leverage AI to improve: - Meeting preparation - Communication - Relationship insights - Documentation - Reporting - Follow-up - Account planning - Workflow optimization - Knowledge management - Strategic recommendations • Partner closely with: - Executive Leadership - Sales - Marketing - Operations - Product - Customer Success - Finance • Strengthen partner engagement. • Improve communication. • Increase partner satisfaction. • Identify new opportunities. • Improve internal partnership processes. • Continuously strengthen Human Intelligence's partnership ecosystem.

• Represent Commure at major healthcare conferences, tradeshows, and industry events nationwide. • Own and achieve a revenue quota by converting leads from conferences, tradeshows, and in-market visits into long-term partnerships. • Serve as the primary point of contact for prospective and current partners, managing ongoing communications, escalations, and strategic alignment. • Develop and execute partnership strategies informed by conference insights and market trends. • Partner with sales, marketing, and product teams to maximize ROI from event participation and ensure seamless partner onboarding. • Track and report on pipeline, conference-driven outcomes, and partnership KPIs to measure success against targets.

Role Description Drive AI adoption where it matters most. What if you could help some of the world's largest enterprises unlock measurable business value with enterprise-ready generative artificial intelligence? As a Strategic Account Manager at Coveo, you'll grow a portfolio of global strategic customers by expanding their adoption of our AI platform and helping them solve complex business challenges. You'll join a collaborative, customer-first team that combines deep industry expertise with cutting-edge AI technology. If you're energized by building executive relationships, navigating complex organizations, and delivering long-term customer success, you'll feel right at home. - Own a portfolio of global strategic customers, leading the entire account lifecycle while serving as their trusted advisor and primary point of contact. - Develop and execute strategic account plans that align Coveo's AI platform with your customers' business objectives, driving expansion, customer satisfaction, and long-term growth. - Build and strengthen executive relationships across business and technology leaders, including C-suite stakeholders, by delivering strategic guidance and business value. - Lead complex commercial negotiations and successfully navigate global procurement processes to close expansion opportunities. - Partner closely with Customer Success, Product, Marketing, Renewals, and Support teams to deliver a seamless customer experience while sharing customer insights that influence our product strategy. - Consistently achieve or exceed quarterly revenue targets by identifying, advancing, and closing high-impact expansion opportunities within your assigned accounts. Qualifications - 10+ years of experience exceeding sales targets while growing existing enterprise software or Software-as-a-Service (SaaS) accounts. - Proven success managing complex global accounts and engaging executive stakeholders, including Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and senior business leaders. - Strong strategic account management skills with the ability to align technology solutions to customer business priorities and long-term outcomes. - Demonstrated expertise building and managing a healthy pipeline, leading complex sales cycles, and consistently delivering revenue growth. Requirements - Experience selling artificial intelligence (AI), cloud, data, or other emerging enterprise technologies. - A consultative approach that builds trust quickly and positions you as a long-term strategic advisor. - A collaborative mindset with the ability to influence cross-functional teams and thrive in a high-growth environment. - Curiosity, resilience, creativity, and a genuine passion for helping customers achieve meaningful business outcomes. Benefits - Join the Coveolife! - We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.