• Support the operations of our events marketing plan • Communicate with conference vendors and asset suppliers • Organize logistics for events • Create communication channels for conferences • Register sales reps in show dashboard • Create show information documents • Order materials and swag for events • Assist reps with paperwork and tracking • Create leads spreadsheet

• Coordinate all aspects of group bookings, including reservations and onboard activities. • Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. • Organize and oversee group events, ensuring all logistical details are executed flawlessly. • Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. • Handle any last-minute changes or challenges, providing effective and prompt solutions. • Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. • Maintain accurate records of group activities, requests, and special requirements. • Ensure compliance with all guest service standards and protocols. • Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. • Provide exceptional customer service to enhance group members’ overall experience. • Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. • Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. • Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. • Manage VIP group requests, providing enhanced services to high-profile group guests. • Collect and address feedback from group leaders and members to continually improve service delivery.

• Coordinate and support the execution of a diverse range of in-person and virtual events including conferences, trade shows, webinars, regional field activations, and client engagements, in alignment with the organization’s event calendar and strategic objectives. • Support the execution of conferences and events by managing key logistics including venue coordination, vendor engagement, registration, team accommodations, promotional efforts, marketing collateral, budget tracking, and post-event wrap-up. • Collaborate with cross-functional teams including executive leadership, sales, and practice areas, to support the execution of established event strategies. • Utilize and maintain marketing technology platforms such as HubSpot, Salesforce, and iCapture to support campaign management tracking in close collaboration with the marketing operations. • Support event execution in alignment with established budgets, timelines, and performance metrics, ensuring adherence to strategic goals. • Collaborate with the broader marketing team to ensure event strategies are fully integrated into multi-channel marketing campaigns. • Oversee the development of event-related promotional copy and creative assets in partnership with the creative team, ensuring alignment with campaign objectives across emails, social media, and marketing materials. • Manage onsite event logistics including setup, vendor coordination, attendee engagement, booth or session management, and post-event teardown to deliver a seamless and professional experience. • Bring creative thinking and a solutions-oriented mindset to enhance event-integrated marketing campaigns, contributing fresh ideas and innovative approaches across pre-, during-, and post-event phases in collaboration with the creative and marketing teams. • Ensure brand consistency and compliance with industry regulations across all event materials and communications. • Conduct post-event evaluations to measure impact, uncover improvement opportunities, and deliver actionable insights to the marketing team. • Excellent interpersonal skills with the ability to collaborate effectively across diverse personalities and work styles. • Some travel to major trade shows may be necessary.

Role Description The Events Manager will own one of the highest-volume and most operationally complex programs in our events portfolio: a benefit fairs program of 200+ open enrollment events per year, delivered directly to our members. This role demands someone who leads with a customer service mindset—every detail, every touchpoint, and every stakeholder interaction reflects on the Lantern brand and our members’ experience. Beyond the OE program, this role supports internal events as well as our annual client conference. The right person thrives in structured complexity—they build systems, follow through on every detail, and collaborate naturally across teams with competing priorities. This role sits at the intersection of Client Success, Member Marketing, and Growth Marketing Events teams. If you’re someone who finds deep satisfaction in logistics done right, and understands that at this volume, the process IS the product then this is the role for you. Responsibilities - Own the end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics coordination, vendor management, staffing, and on-site support. - Build, maintain, and continuously improve scalable systems for the OE benefit fairs program—from swag shipments and ensuring events are fully staffed to post-event reporting and learnings capture. - Serve as the primary cross-functional partner across Client Success, Member Marketing, and Growth Marketing Events to ensure each benefit fair meets client expectations and delivers consistent, high-quality member experience. - Manage internal corporate events handling venue sourcing, room assignments, logistics, budget tracking, run-of-show, and vendor coordination. - Support execution of the annual client conference, contributing to logistics, attendee experience, and on-site coordination. - Maintain rigorous pre-event documentation and lead post-event debriefs to capture learnings, flag recurring issues, and drive continuous process improvement. - Track and manage event-level budget allocations across the OE program, flagging variances and ensuring spend stays on plan. - Proactively manage event calendars, timelines, and internal project tracking in Monday.com, keeping all stakeholders aligned without requiring follow-up. - Develop creative activation ideas for our highest-priority client benefit fairs, including experiential moments, branded touchpoints, and on-site concepts that help Lantern stand out and elevate the member experience at our VIP clients. - Partner with design and marketing teams on event materials, signage, and member communications as needed. Qualifications - 3+ years of experience managing high-volume or complex events programs, with demonstrated ability to run multiple event formats simultaneously without sacrificing quality. - Proven experience planning and executing internal corporate events including venue sourcing, logistics, and on-site execution. - Exceptional attention to detail and a process-first mindset; you think in checklists, timelines, and contingency plans. - Strong cross-functional collaborator with the ability to manage competing stakeholder priorities across multiple internal teams. - Comfortably analyzing event performance data and translating results into actionable improvements. - Proficiency in project management tools, preferably Monday.com; familiarity with HubSpot and Salesforce is a plus. - Ability to thrive in a fast-paced, high-volume environment with shifting priorities and tight deadlines. - Willingness to travel and work flexible hours, especially during peak OE season. Bonus If You Have - Experience in employer healthcare, employee benefits, or HR tech. - Background building scalable multi-event programs from the ground up. - Experience working directly with client success or account management teams in a B2B environment. - Experience hiring 3rd party contracted staff to work events. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave