Lantern

About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: - You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. - INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with. - You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. - You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change. - Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. - You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. SMS Care Advocate Specialist Management Solutions (SMS) provides a benefit solution that helps large, self-insured employers and health plans manage and drive down outpatient surgical spend, empowering employees/members with knowledge and education regarding the cost benefits of high-quality ambulatory surgery centers (ASCs) and Centers of Excellence (COEs). Through an optimized member experience with a concierge navigation approach, SMS focuses to guide members on appropriate care decisions (surgical or non-surgical) and sets them on a path for the right treatment and improved health outcomes. Ultimately, helping to manage and lower costs by redirecting employees to localized, high- quality settings of surgical care with access to an unmatched provider network that drives savings and impact the bottom line. Through effective engagement strategies, SMS’ Provider Alliance network, and access to quality patient care, SMS works with employers and health plans to ensure a positive and exceptional member experience. As a Care Advocate in the SMS Contact Center, you will be the face of Specialist Management Solutions (SMS) to our customers. You’ll deliver a personized, empathetic consumer experience as they navigate the complexity of the healthcare system. This will include answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies. You will be primarily engaging with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey. You're a great fit for this role if you are: - High energy, - Have an empathetic approach and passion for providing top-tier customer service - Have the ability to operate in a fast-paced, call center environment centered around customer excellent over all things! - Are passionate about helping others and making a difference within the healthcare space - Are a curious, detail-oriented problem-solver Location: Dallas, TX HIGHLY preferred - Full-time onsite | Open to Remote Compensation Details: Starting at $21.50 an hour + competitive monthly bonus program Shift Schedules: Shifts are 10:30am-7pm Eastern Time, Monday-Friday What a day in the life looks like: - Outbound calls, calling members to inform them of their Specialist Management Solutions benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons - Receive inbound calls from members to educate them on their Specialist Management Solutions benefits and provide guidance with appointment scheduling - Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism - Update all systems according to document member engagement - Accurately document appointments and update information accordingly. - Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction - Collaborate with other departments and partnering companies as necessary - Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing - Address and Analyze member inquiries, concerns, and complaints while providing information/solutions. - Work within a team to achieve performance targets - Achieve individual Performance Metrics and Goals - Adhere to attendance policy and expectations - Participate in ongoing training and development - Other responsibilities as assigned Requirements: - High School diploma (or equivalent) required for this role; Associates or Bachelors degree preferred. - 1-3 years' experience in a customer service/service center and/or sales enablement role - Knowledge of care coordination and case management concepts is preferred - Ability to work effectively in a team environment - Strong written and verbal communication skills - Strong critical thinking and problem-solving skills - Ability to effectively organize work activities to meet deadlines - Bilingual (Spanish & English) preferred In additional to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits - Paid Training - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave #LifeAtLantern #LI-MM1 Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Product Manager - RCM Billing and Payments is responsible for building and growing our end-to-end member billing, rewards, client invoicing, payment collections, posting and reconciliations, reporting and analytics, and supporting partner data exchanges. The role will drive has two charges: - Enable seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management and governance with vendors and partners to support critical billing and payment workflows. - Build scalable solutions and workflow automation, ensuring the highest level of data quality standards. The PM will build, drive, and execute product strategy while providing exemplary leadership, mentorship and guidance to their teams. This role will help shape and evolve the product function towards better processes, tooling, and execution as we aim to continuously improve our craft. Key areas of ownership include: - Leadership: Build and mentor high performing agile teams driving best in class execution and delivery of high-quality products. - Discovery: Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics. Bring qualitative and quantitative insights to the table for discussion. - Strategy: Create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience. Collaborate and align strategy with relevant stakeholders including presenting to and working with senior leadership. - Roadmap: Create, align, and provide cross org visibility to TPA Data roadmaps. This role is both responsible and accountable for all work that happens around internal and external data exchanges. - Alignment: Create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar. - Experimentation: Set the bar for when and where to experiment. Bring a data-driven approach to building products but leverage your experience and product sense to deliver the right products on time and within budget. Perform rapid experimentation where needed, test manually, build stat sig experiments that prove and disprove our hypothesis. - Approach: Apply product led growth concepts, letting our users (internal/external) shape our Analyze existing products, make the tough calls, say no, and create pitches and actionable plans for implementing new features. Make smart decisions applying 1 vs. 2-way door framework. - Process: Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org. Manage the product development process and timeline to ensure targets are met on time and in budget. - Billing and Payments: Support calculation and collection of member cost share, collections, administer rewards and benefits, client invoicing, collections, reconciliation, reporting & analytics. - Enrollment, Eligibility, Accumulators, and Benefits Validation: Ingest multiple data sources – eligibility, claims, prior authorization feeds to drive our systems. Set specific standards and rules for the future to reduce operational overhead and increase simplicity in our service offering. - Internal tools and systems: Refine and develop several internal tools and systems that service different parts of the business, for example identifying provider/facility targets, credentialing providers etc. to increase productivity. - Health Plan and Partnership Integrations: Be an Advocate and Support the member’s experience in conjunction with relevant integrations through health plans and digital health partners. - Reporting: Create scalable, accurate, differentiated internal and external reporting, including Executive Dashboards/KPI visualization and Client and Partner Reporting as a Product. Qualifications - 7+ years’ experience in Product Management, Healthcare Data Management or related fields. - 5+ years in relevant specialty product area (Healthcare Payments, RCM, TPA, and X12 Data exchanges, technical services etc.). - Healthcare or HealthTech experience required. - Bachelor’s degree required. - Experience with startup/growth phase company. - Collaborating with both US and offshore teams. - Experience with Agile Scrum Methodology. - Ability to travel up to 1-2x/quarter. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Flexible Paid Time Off - Paid Parental Leave

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Provider Success Manager (Territory Manager), you’ll serve as the primary relationship owner and operational liaison for our valued provider network partners. This role is instrumental in driving provider satisfaction, retention, and performance by ensuring seamless day-to-day collaboration, issue resolution, and strategic alignment with our broader organizational goals. You’ll be the trusted face of our organization for providers, building strong partnerships that grow with us. Reporting to the Director of Network Success, your experience and success at healthcare startups, provider organizations, or consultancies have equipped you with a deep understanding of what it takes to build and maintain successful provider relationships. Now, you're eager to leverage your detail-oriented and highly organized skill set to tackle new challenges in a dynamic, fast-paced environment with significant growth potential. Location: Remote | USA | Travel Required Responsibilities - Provider Relationship Management & Operational Support: - Act as the main point of contact for provider clinical and administrative teams. - Build strong, long-term relationships through regular check-ins and on-site visits. - Oversee onboarding and ensure a seamless transition into ongoing partnership. - Resolve day-to-day issues quickly and efficiently by partnering cross-functionally. - Retention, Growth & Optimization: - Develop strategies to enhance provider satisfaction, retention, and performance. - Identify opportunities to improve utilization, streamline operations, and grow revenue. - Use insights from provider interactions to inform internal product and service improvements. - Cross-Functional Collaboration & Communication: - Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met. - Share feedback to improve tools, workflows, and engagement approaches. - Maintain accurate records in CRM and support engagement campaigns targeting providers. Qualifications - Bachelor’s degree required - Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements. - 3+ years of job-related experience in a client (provider) relationship development role - Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sizes and demographics - Ability to engage interpersonally with all levels within an organization, including C-suite - Process-driven and strong analytical skills and insights - Strong leadership and influence management skills, ability to motivate team members to support client portfolios - Ability to thrive in a matrixed organizational structure - Motivated team player with a positive collaborative attitude - Ability to work in fast-paced, start-up like environment - Excellent verbal and written communication skills Preferred Qualifications - Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth. - Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders. - Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities. - Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning. - Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook. - Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Go-To-Market Strategy Analyst will play a critical role in supporting Lantern’s GTM Strategy team, which spans deal governance, pricing, packaging, performance guarantees, and product menu development. The Analyst will manage deal governance processes, create prospect-facing and internal analyses, and generate insights that shape future GTM strategy. This highly cross-functional role will work closely with Sales, Client Success, Analytics, Enablement, Commercial Operations, and Legal. - Deal Desk Support & Deal Governance: Support approval workflows for non-standard deals and document commitments at key milestones. Validate key deal information for new business and upsells. Communicate approvals and commitments to impacted stakeholders. - GTM Analyses: Partner with opportunity owners to create savings and access analyses using internal tools that showcase value of Lantern. - Reporting & Analysis: Create and maintain reports on Deal Desk performance and non-standard requests for Commercial stakeholders. Provide research and analysis support including analyzing pricing, market trends, and non-standard requests to inform GTM strategy and deal standards. - Process Improvement: Help guide migration of deal governance processes into Salesforce. Identify opportunities for process optimization. - Annual Pricing & Packaging: Support with annual pricing and packaging efforts including research, stakeholder interviews, analysis and documentation to support effective roll out of annual updates. Qualifications - 2–4 years of experience in an analytical or operational role (consulting, sales operations, business operations, or similar). - Strong communication skills (written and verbal). - Analytical capabilities and advanced Excel skills. - Proven ability to manage projects, meet deadlines, and drive process improvements across teams. - Ability to evaluate decisions within the broader business context. - Organization and attention to detail. - Proficiency in PowerPoint for creating executive-level presentations. Requirements - Salesforce experience. - Experience in employer health benefits or healthcare industry. - Familiarity with GTM motions and commercial strategy. Familiarity with pricing models, performance guarantees, and market research is a plus. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lantern is looking for a curious, coachable, and relentless Sales Development Representative with a growth mindset — someone hungry to learn, stretch, and make an impact. - Drive top-of-funnel activity through outbound prospecting using calls, emails, social, video, and more to reach HR and benefits leaders at mid-size to large employers. - Craft hyper-personalized outreach that aligns with employer goals, challenges, and existing benefit strategies. - Qualify leads and set meetings for Account Executives by uncovering real business pain and identifying decision-makers. - Partner cross-functionally with marketing, sales, and strategy teams to refine messaging and outreach strategies. - Stay sharp on industry trends, the evolving benefits landscape, and how Lantern complements other vendors. - Keep your pipeline and activity meticulously updated in Salesforce. - Test, iterate, and share learnings because we believe the best SDRs are mini marketers and strategic thinkers. Qualifications - 2+ years of outbound sales or prospecting experience in a B2B environment - Proven ability to generate pipeline through outbound channels including cold email, phone, LinkedIn, video, and more - Comfortable using Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo - Strong written and verbal communication skills with the ability to craft clear and compelling messages that resonate with busy buyers - Data-driven mindset with a habit of tracking your own performance and iterating to improve - Organized and detail-oriented with strong follow-up and time management skills - Growth-oriented with a desire to learn, take feedback, and continuously level up Requirements - Experience prospecting into HR, Benefits, or People teams - Familiarity with healthcare, employee benefits, or HR tech - Prior experience collaborating with marketing or demand generation teams - Exposure to account-based selling or working from a defined target account list - Interest in healthcare innovation and improving employee wellbeing - Experience using AI tools to drive productivity and insights Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Short & Long Term Disability - Life Insurance - 401k with company match - Paid Time Off - Paid Parental Leave

The Provider Quality Specialist - Network Operations will play a key role in maintaining and improving the integrity of Lantern’s provider network through ongoing quality assurance and requalification initiatives. This role supports the full lifecycle of provider qualification — from initial application to requalification — ensuring compliance with Lantern’s quality standards and alignment with evolving clinical guidelines. Serve as a point of contact for providers during the requalification process — clearly articulating Lantern’s process, explaining requirements, and reinforcing the shared importance of data integrity and patient safety. Support the re/qualification process for all providers within Lantern’s COE network. Collect, validate, and review documentation including procedure logs, licenses, board certifications, and malpractice history. Facilitate efficient reviews of provider applications by the Qualification Committee by ensuring completeness and accuracy of all provider submissions. Partner with the providers to resolve application issues and escalate cases to the Clinical Operations team when necessary. Partner with Network/Provider Success Managers to ensure timely submission and data integrity for provider requalification applications. Compare refreshed provider data against initial qualification records to identify material changes in practice patterns, quality metrics, or compliance items. Coordinate review workflows with the Provider Qualification Committee for providers requiring further evaluation or requalification. Maintain organized records of provider documentation in Lantern’s SharePoint-based repository and CareHub/HealthCloud/SFDC. Track progress and generate operational dashboards to monitor completion rates, data accuracy, and provider quality metrics over time. Partner with internal teams (Clinical, Provider Success, and Compliance) to evolve qualification standards and optimize workflows. Support audits and special projects to continuously improve data consistency and reduce administrative burden on provider partners. Act as the source of truth for the provider qualification process for the Network team.