Role Description We are seeking a highly communicative and solutions-oriented professional to support and grow our partner network. This role blends elements of mortgage sales and operations, requiring both relationship management and technical expertise to ensure a seamless loan process from submission through funding. - Onboard new partners to the TLS platform, providing hands-on training on pricing, loan structuring, and submission processes. - Serve as a primary point of contact for partners throughout the loan lifecycle, ensuring a smooth and efficient experience from initial submission to final funding. - Utilize product guidelines and lending knowledge to evaluate loan scenarios and provide accurate, timely guidance to partners. - Collaborate closely with Account Executives to develop and strengthen partner relationships, supporting business growth initiatives. - Maintain proactive and consistent communication with loan officers, including phone-based problem solving and scenario discussions. - Troubleshoot challenges and identify solutions quickly to keep loans progressing and partners satisfied. Qualifications - Background in mortgage sales, operations, or a hybrid of both. - Strong understanding of loan products, guidelines, and the mortgage process. - Excellent communication skills with a willingness to engage partners via phone and email regularly. - Ability to manage multiple priorities in a fast-paced environment. - Strong problem-solving skills and a customer-focused mindset. - Experience working with third-party originators or broker partners is a plus. Requirements - Familiarity with loan pricing engines and submission platforms. - Relationship-building mindset with a focus on partner success and retention. - Detail-oriented with strong organizational skills.

• Acquire new customers from the bakery and confectionery trade for our software solutions – POS systems, ERP/inventory management (WaWi), and workforce management • Conduct needs analyses and develop tailored software solution proposals for bakery operations • Advise and win over decision-makers (e.g., owners, production managers, branch managers) for digitalization around inventory management, production planning, ordering/dispatch, as well as store control and personnel management • Present and demonstrate YUVENDA Group software solutions — on-site, online, or at trade shows • Prepare proposals, cost estimates, and contract documents in coordination with Sales Management • Work closely with Customer Success/Consulting to plan and implement customer onboarding • Monitor the market and competitors to identify new opportunities and trends in bakery software

Role Description The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast-paced and unique industry, the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks. Hours: Monday to Friday 9:00am to 6:00pm PST The opportunity: - This role has a 50% inbound sales component / 50% admin and data entry component - Provide support to customers regarding products, services and policies - Assist customers utilizing the appropriate resources - Provide troubleshooting assistance for orders, account statuses, and other problems - Effectively communicate with internal and external customers - Stay up-to-date with new products, features and industry trends - Create and process orders in a timely manner - Process customer complaints and ensure customer satisfaction - Prioritize administrative responsibilities - Suggest sales process enhancements - Record and report adverse reactions received from healthcare professionals and patients as per company Pharmacovigilance procedures (Canadian Clients only) Qualifications - College/Cegep degree with science background is an asset - One plus (1+) year of call center or sales support environment experience or three (3) to five (5) years customer service experience - Understanding of sales principles and customer service practices - Ability to upsell products and services - Strong listening skills, very customer focused and professional - Analytical, multitasking and time management skills - Excellent team working, motivational and interpersonal skills - Demonstrates values and has the ability to make connections, build trust and be authentic - Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required - Experience working with a CRM (Creatio an asset) - Excellent communication skills; Fluent French and English (oral & written) required Requirements - This position requires daily communication to collaborate and exchange with suppliers and customers located outside the province of Québec where English is the primary language of business Benefits - Work/Life Balance – PTO, vacation policy and paid statutory holidays - Invest in your health – Group Benefit plan and health savings account - Your Future is Bright – Opportunities to learn and grow within Medisca - Save for your Future – Medisca contributes to a 401k plan when you invest in the plan - Help us grow – Employee Referral Program - We like to have fun – company events throughout the year Company Description Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

• Identifies the market (sales and profits) potential in the geographical locations of the district. • Participates in the development of the sales activities and ensures sales activities that support the district plans. • Implements various sales and marketing strategies to achieve sales goals and increase branch revenue. • Ensures that the district’s growth is sustainable through the active management of the district aggregate prospect pipeline. • Manages the training of sales professionals utilizing corporate training, weekly one-on-one meetings, ride-alongs, and quarterly training workshops. • Performs other duties and responsibilities, as assigned.