• Leading cross-functional teams including Engineering, Product Management, Network Operations, Sales, Services, and Support to support the product roadmap. • Proactively minimizing risks while developing alternative approaches for various scenarios. • Maintaining and communicating backlog of work with key stakeholders, guiding them on priorities based on business needs • Communicating program status and expectation changes to senior leaders with appropriate frequency, using standardized methods • Maintaining and iterating on a roadmap of committed work through the current calendar

Role Description The Program Coordinator - Veteran Services serves as the primary client contact across NuVista Mental Health and True North Psychological Services, ensuring a seamless intake and service navigation experience. This role supports client engagement, program coordination, and accurate administrative and billing processes across clinical services. Key Responsibilities - Client Intake, Navigation & Communication - Manages intake and onboarding while supporting clients through service access and ongoing engagement. - Serve as first point of contact for referrals and guide clients through intake and onboarding. - Match clients to appropriate clinicians/services and coordinate insurance requirements (Blue Cross, VAC, K-numbers). - Provide education on services and maintain regular communication to support engagement and reduce drop-out. - Support access to additional services such as therapy, neurofeedback, and assessments. - Program Coordination & Tracking - Ensures efficient scheduling, documentation, and monitoring of client and program activity. - Manage scheduling, intake documentation, and client file setup across systems. - Track client progress, retention, and outcomes using program tracking tools. - Monitor and report on participation, drop-outs, and program feedback. - Billing & Administrative Support - Maintains accurate billing and coordination across internal and external systems. - Submit and reconcile VAC/Blue Cross and internal billing claims. - Ensure accuracy and consistency across all program billing. - Coordinate with clinic teams for private billing processes. - Collaboration & Continuous Improvement - Supports consistent program delivery and ongoing process improvement across teams. - Contribute to development and refinement of processes, documents, and training materials. - Participate in team training and knowledge-sharing to support consistency across programs. - Support alignment of practices across the network and sub-brands. Qualifications - Post-secondary education in healthcare administration, psychology, or related field. - 2+ years administrative coordination experience (mental health/clinical preferred). - Experience in a psychology clinic or with government-funded programs (e.g., CBT-I, ADHD, Neurofeedback) an asset. - Strong organizational, communication, and interpersonal skills. - Experience in handling sensitive health information with confidentiality and professionalism. - Comfortable with virtual client coordination and virtual work settings. - Insurance billing experience (e.g., VAC, Blue Cross). - Proficiency with Jane App, Microsoft Excel, and email communication an asset. Core Competencies - Communication : Communicates clearly and effectively; strong presentation and active listening skills. - Computer Skills : Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance. - Ethics & Integrity : Demonstrates honesty, accountability, and maintains strict confidentiality. - Interpersonal Skills : Builds strong relationships and works collaboratively with others. - Organizational Skills : Manages time effectively and maintains organized, efficient systems and workspace. - Productivity : Manages workload efficiently and consistently meets performance objectives. - Quality Focus : Produces accurate work and proactively identifies opportunities for improvement.

• Drive execution across multiple infrastructure programs, including network builds and upgrades, storage initiatives, datacenter builds and expansions, and hardware/platform rollouts • Own program planning, milestone definition, and dependency management across parallel workstreams • Partner with Infra Engineering, Network, DC Operations, Hardware, Security, and Platform teams to align scope, timelines, and delivery • Coordinate execution across initiatives such as: • Network expansions, upgrades, and large-scale migrations • Datacenter expansions and capacity growth • Hardware bring-up and infrastructure readiness • Next-generation platform rollouts (e.g. new GPU architectures), ensuring end-to-end readiness across infrastructure layers • Drive cross-functional alignment to ensure infrastructure is ready for deployment, bring-up, and customer usage • Manage risks, blockers, and dependencies across engineering and operations teams • Provide clear, concise program updates to leadership, highlighting progress, risks, and mitigation plans • Operate effectively in a fast-moving, ambiguous environment with shifting priorities • Contribute to improving execution frameworks, tooling, and program visibility across the infrastructure organization

Role Description Vasion is adopting a Product Development Life Cycle, a cross-company operating model designed to bring just enough structure to how we build and ship software. As a Program Manager on the PDLC team, you will be one of the people who makes it real. This is not a coordination role. You will not be tracking status and scheduling syncs. You will be embedded across engineering and product management teams as a practitioner, coach, and change agent helping teams not just follow the PDLC, but understand it, trust it, and work inside it naturally. You will split your time between two things: operating the PDLC across active programs day-to-day, and helping build and improve the framework itself. Your perspective from inside the teams will actively shape how the system evolves. Vasion's engineering organization is also moving toward agent-native development, which means genuine curiosity about AI is part of the job. What You Will Do - PDLC Adoption and Change Enablement - Operate as an embedded PDLC practitioner, modeling the framework and helping cross-functional partners understand why it exists and how to use it. - Coach engineering and product management team members on PDLC practices by meeting them where they are, not where the playbook says they should be. - Build trust through consistency, follow-through, and genuine partnership, not process authority. - Communicate the value of the PDLC to engineering clearly and often: reduced context-switching, clearer scope handoffs, fewer rebuilds, better predictability. - PDLC Framework Contribution and Development - Partner with the VP of PgM to build, document, and refine processes, templates, stage gate criteria, and governance standards. - Develop and maintain playbooks and documentation that make the PDLC accessible across Product Management and Engineering. - Translate on-the-ground experience into framework improvements. - End-to-End Program Management - Own the full lifecycle of assigned programs from Discovery through Grow: scope, timelines, milestones, dependencies, and deliverables at every stage. - Build program plans that give Product Management, Engineering, Design, QA, and Go-to-Market a shared view of what is happening, what is next, and who owns what. - Stay ahead of risks and blockers; bring well-reasoned options to the VP before problems compound. - Facilitate kick-offs, stage gate reviews, cross-functional syncs, and retrospectives to drive clear outcomes and documented next steps every time. - Cross-Functional Alignment and Communication - Serve as the day-to-day coordination point between Product Management, Engineering, Design, QA, and Go-to-Market for programs in your portfolio. - Surface and resolve cross-team misalignments and dependency conflicts before they impact delivery. - Reporting and Documentation - Maintain accurate, up-to-date program documentation throughout the full lifecycle. - Treat documentation as a core part of program quality in order to make programs reproducible, learnable, and increasingly agent-ready. Qualifications - 5-8 years of program management experience in software, at the program level across multiple teams. - Cross-functional programs through multiple phases of a product or software development lifecycle. - Embedded directly within engineering and/or product management teams, not a centralized PMO. - Participated in or drove a process or operating model change. - Fluency with Atlassian (Jira/Confluence), Notion, and/or Adobe Workfront. - B2B SaaS or enterprise software experience strongly preferred. Preferred Experience - Dual-track agile, Shape Up, OKR-based planning, or similar lean frameworks. - Product management discovery concepts: opportunity mapping, user story mapping, hypothesis-driven development. - Supported both product management and engineering within the same organization. - High-growth or PE-backed software environment. Skills and Attributes - Drives alignment through credibility and partnership, not role authority. - Understands why a process step exists and can explain it plainly to skeptical teams. - Decomposes complex initiatives into legible phases without over-engineering. - Genuinely curious about AI and already using it. - Treats friction as information, not failure. - Cares about the outcome more than the credit. Education - Bachelor's degree or equivalent experience required. - PMP, CSM, PMI-ACP, or equivalent a plus. Bonus - Helped a skeptical engineering or product management team adopt a new way of working and can describe specifically what it took. - Contributed to building a PDLC or SDLC framework from scratch. - Has a working mental model of what makes cross-functional alignment hard and specific tactics used to address it. Benefits - Flexible work environment. - Discretionary Vacation Bonus. - Flexible paid time off. - Paid parental leave. - Competitive pay. - A full suite of traditional benefits. - Training/Advancement opportunities. - 401k with company match and immediate vesting. - Financial wellness education. - Mental Wellness Support. - Company-contributed HSA. - Onsite perks include gym, pickleball, snacks & drinks, arcade, theater room, etc. Our Core Values - Disruptive Visionaries: Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers. - Relationship Builders: We treat people as people, building strong relationships through empathy, compassion, and honest communication. - Candor Seekers: Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly. - Action Owners: Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance. Additional Information Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.