• Execute complex HR data transactions and system activities across global HR platforms, ensuring accuracy, compliance, and adherence to established processes and service levels. • Maintain HR data integrity by supporting audits, controls, and data quality activities while proactively resolving discrepancies. • Deliver timely and accurate reporting and data insights that support operational and business decision-making. • Support HR systems administration activities, including access management, testing, enhancements, automation initiatives, and data validation. • Identify opportunities to streamline processes, improve data quality, and enhance service delivery through automation and digital capabilities. • Develop, maintain, and audit knowledge articles, process documentation, and work instructions to ensure alignment with standard operating procedures. • Participate in cross-functional projects, system enhancements, process improvement initiatives, and data migration activities that support the evolution of Global HR Shared Services.

• Own the CX Analytics Engineering roadmap, distilling requests from Operations, Compliance, Risk, WFM, BizOps, and Product teams into a prioritized backlog • Drive program execution across data model builds, pipeline development, dashboard delivery, and regulatory reporting workstreams • Build and automate project management processes • Partner with CX Operations leadership, Compliance, and Data/Platform Engineering to resolve pipeline dependencies • Implement testing, monitoring, and documentation standards • Leverage AI-assisted workflows and tooling to compress speed-to-insight

• Drive the execution of analytics strategy through the discovery, development, and implementation of leading-edge analytics that answer important business questions • Align talent and resources to support enterprise and health plan needs by leveraging data to achieve strategic objectives and improve business performance • Lead the planning and execution of enterprise-wide analytics projects and strategic initiatives, translating business goals into actionable solutions • Lead development efforts as a liaison with business and technical partners, including managing stakeholder expectations, requirements gathering, testing, deployment and user adoption • Prioritize team work, manage customer expectations and relationships, and maintain alignment of deliverables with business needs and strategic objectives • Serve as a strategic domain contact as well as point of escalation and accountability to ensure customer partnership and satisfaction • Partner cross-functionally at all levels of the organization and communicate findings and insights to non-technical business partners • Independently engage with business leaders to understand market-specific levers and constraints • Leverage enterprise reporting tools to rapidly deliver data-driven insights and recommendations • Lead cross-team project collaboration between state-based health plans and business units, including IT, Finance, Network Development, and Payment Integrity • Mentor, manage, and ensure the continuous development of a team of analysts

• Support the migration of data sources into production environments while ensuring the accuracy, reliability, and integrity of data processes • Contribute to a strategic initiative focused on ingesting and transforming various BDX data sources • Apply robust validation and quality-control logic • Deliver meaningful claims analytics and insights to business stakeholders • Validate and ensure the reasonability of data decisions, including handling duplicate claims and identifying line of business and claims-made vs. occurrence data • Review fidelity of validation and configuration logic: confirm appropriate columns are checked, ensure configurations are logical and functional, verify validation failures are handled correctly • Identify data anomalies in policy or related datasets and escalate to appropriate teams