ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat
Principal Product Manager, Action Fabric
Location
Northern America
Posted
10 hours ago
Salary
$221.2K - $387.1K / year
Seniority
Lead
No structured requirement data.
Job Description
Principal Product Manager, Action Fabric
ServiceNow
Role Description You'll own the product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms. This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration. - Define how customers invoke the ServiceNow platform through their preferred tools. - Design pricing models that align with agentic consumption patterns (tokens, requests, actions). - Partner with platform teams (MCP Server, A2A, REST/GraphQL APIs) and enterprise application teams (ITSM, ITOM, CRM, CSM) to deliver a cohesive, world-class headless customer experience. Why This Role Matters Agentic AI adoption is moving fast, and the winners will be the platforms that make it easiest for agents to take action. This role sits at the center of that opportunity: - Building the product, economics, and partnerships that make ServiceNow the go-to action layer for frontier AI platforms. - Working on zero-to-one product challenges. - Shaping industry standards as they're being written. - Influencing how ServiceNow monetizes its platform in the agentic era. Your Team & Context You'll join a platform organization focused on agentic access and developer monetization. Your team cuts across three core areas: - MCP Servers for customers (140+ customers, ~20,000+ invocations per week) - Agent to Agent - REST and GraphQL API surface for platform access - Action Fabric – the monetization and metering layer for platform actions through agentic access Success in this role is measured by four metrics: - Top-line capability growth (tokens/requests consumed) - Telemetry and instrumentation delivery - Cross-disciplinary collaboration across product, engineering, and go-to-market leadership - Industry partnerships and collaboration across agentic interoperability standards The Impact You'll Make - Define the Action Fabric vision and roadmap as ServiceNow's headless access paradigm. - Articulate how agentic platforms and applications invoke the system of action. - Set ServiceNow's position in the emerging interoperability stack (MCP Server, A2A, REST/GraphQL APIs). - Drive consumption economics and pricing calibration. - Build and own the telemetry framework for platform actions. - Partner with platform integrations and leading AI providers. - Own field messaging and competitive positioning. - Define and track metrics that reflect real impact. Qualifications - 8–10+ years of product management experience, with at least 2–3 years owning product strategy for platform or integration products at enterprise scale. - Deep experience with consumption-based or usage-based pricing models. - Technical fluency with agentic AI - token consumption, action invocation patterns, cost-throughput tradeoffs, failure modes. - Experience owning monetization or platform strategy in a multi-business-unit environment. - Comfort with ambiguity and competitive urgency. - Excellent communication skills and demonstrated experience presenting to and influencing VP+ level executives. Nice-to-Haves - Experience with integration platforms, headless architectures, or MCP (Model Context Protocol). - Background in enterprise-facing admin products or platform capabilities that require deep customer instrumentation. - Exposure to agentic AI product development or LLM-based application design. - Track record of building or scaling rate cards, metering systems, or consumption-based business models. Requirements - For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Benefits - Health plans, including flexible spending accounts. - 401(k) Plan with company match. - ESPP, matching donations. - Flexible time away plan and family leave programs.
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