• Own delivery and adoption of Unframe’s AI solutions across enterprise accounts, from post-POC rollout through expansion. • Partner with Product Managers to translate customer needs into actionable project plans and ensure execution at scale. • Orchestrate stakeholders. Manage alignment across business, IT, and data teams within large organizations. • Define and measure success: track adoption, usage, and business impact to demonstrate value. • Lead enablement and training sessions that help customers operationalize Unframe’s AI solutions. • Ensure project velocity. Coordinate between internal teams (Product, Engineering, Solutions) to keep deployments on time and on scope. • Identify expansion opportunities by surfacing new use cases and operational gaps that AI can solve. • Provide structured feedback from the field to shape Unframe’s product roadmap and delivery playbooks.

• Provide strategic direction and support to individual team contributors and services leadership, fostering a culture of collaboration, accountability, and continuous improvement. • Working with services leadership identify, build, and deploy strategic initiatives that will improve project delivery; reduce time to value, reduce total cost of implementation and ownership, enhance customer experience, and drive adoption for customers. • Build and maintain strong relationships with key stakeholders, including clients, internal teams and third-party vendors. • Drive to success across the Professional Services Department including budget management, resource allocation (staffing for teams as well as upcoming projects) and department process optimization. • Cultivate strong relationships with internal stakeholders, particularly the sales, customer success, and product teams, to ensure alignment on product roadmaps and efficient onboarding processes. • Empower reports to team members by providing them with the necessary tools, resources, and support to excel in their roles.

Role Description We are seeking a dynamic and commercially-minded Partner Development Manager to be the driving force behind the growth of our incredible community of small, creative brands. You will take the lead in nurturing, developing, and growing a dedicated portfolio of Partners, using a strategic and tailored approach to support their business goals while helping future-proof our marketplace. The ideal candidate is a natural relationship builder who deeply understands the world of independent, creative businesses and wider retail landscape and possesses the commercial acumen to unlock their true trading potential. You’ll be highly competent at analysing performance, spotting market trends, and translating data into actionable growth strategies, including product development and range building. You'll champion our Partners' wins and proactively navigate risks and opportunities, ensuring they thrive on our platform. You’ll work within our Commercial team at Not On The High Street, reporting to the Partner Development Team Manager. You’ll work closely with other key internal stakeholders and teams across the business to drive core initiatives, optimise performance, and keep communication channels with our Partners seamless and impactful. The ideal candidate will be a confident, clear communicator who enjoys working in a collaborative environment. You’ll have a genuine passion for unique products and independent brands, balancing a deep empathy for small business owners with a sharp, goal-driven mindset. Above all, you possess that essential blend of being an empathetic, trusted advisor to our Partners and an analytical thinker who excels at data-driven problem solving. Qualifications - Proven experience building long-lasting, trusted client relationships and acting as a strategic advisor to increase engagement and sales. - A clear, deep understanding of e-commerce business growth strategies and the unique landscape of small, creative businesses. - Commercially astute with strong data literacy; comfortable interpreting trading metrics to make informed decisions within an online retail environment. - Hands-on experience building and running data reports in data analytics tools (e.g. Looker, Tableau). - High-level Excel skills, with the ability to confidently navigate data on a daily basis. - Strong market awareness, with a solid grasp of marketplace propositions and competitor movements. - Excellent product eye and taste level with a genuine passion for retail and consumer trends. - Retail background with Buying or Merchandising experience a strong preference. Requirements - Self-motivated, naturally positive, and highly proactive with a solutions-oriented mindset. - An exceptional communicator and presenter (written, verbal, and visual) with a natural ability to influence stakeholders and build genuine rapport. - An empathetic listener who can connect with small business owners while effectively balancing their needs with priority business actions. - An agile approach to work—someone who accepts change, adapts quickly, and thrives in a dynamic environment. - A genuine passion for Not On The High Street’s brand, products, and our community of independent creative Partners. Benefits - Private medical insurance. - Health cash plan. - Electric vehicle scheme. - Mental health platform access. - Cycle to work scheme. - 20% discount on our website. - 25 days of holidays each year (plus bank holidays). - Opportunity to work from anywhere for two calendar months a year.

• Strategic management of large or complex client accounts with a focus on Sponsored Products, Sponsored Brands, Sponsored Display and, if applicable, DSP • Development and implementation of cross-channel campaign strategies to achieve defined KPIs (TACoS, ROAS, revenue, brand awareness) • Independent budget and forecast planning, including seasonal performance management • Preparation and presentation of quarterly or annual strategies (roadmaps, performance forecasts, action recommendations) • Professional sparring and coaching of Advertising Specialists and Junior Managers • Active participation in internal processes, quality standards and scaling strategies • Close collaboration with team leads, executive management and other departments (Content, Creative, Project Management) • Identification of new levers, formats and tests for continuous performance optimization