Role Description As a Customer Success Manager, you will own the business relationship for a dedicated book of customers. Your primary mission is to drive revenue growth and deepen relationships with these existing customers. We will count on you to be a key player in ensuring customer satisfaction and maximizing the value of the customer's experience with the Insight Google Cloud Solution line. Along the way, you will get to: - Manage a specific book of business with a focus on driving revenue growth through effective account management practices, including upselling, cross-selling, and contract renewals. - Accurately forecast and track sales performance metrics to meet and exceed your targets. - Collaborate with your dedicated Business Development Representative (BDR) to proactively uncover and qualify new growth opportunities within your accounts, which will then be passed to the appropriate Acquisition team to pursue. - Develop and implement targeted account plans to identify and prioritize key accounts for expansion. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor's degree or equivalent practical experience. - 5+ years of experience in an Account Management or Customer Success role, preferably in the technology or SaaS industry. - A proven track record of driving revenue growth and exceeding sales targets. - Strong understanding of Google's ecosystem or the overall hyperscaler landscape (GCP, AWS, Azure) and their value propositions. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

• Manage, coach and support a team of field-based loss adjusters. • Drive engagement, performance and continuous development. • Ensure KPI targets are achieved while maintaining outstanding customer service. • Handle property claims in line with company and client requirements. • Ensure technical accuracy and quality throughout the claims lifecycle. • Produce clear, professional and personalised correspondence and reports. • Develop strong relationships with clients, brokers and key stakeholders. • Communicate proactively with all interested parties. • Support business growth through excellent service and relationship management. • Maintain control and progression of claims from instruction through to conclusion. • Work collaboratively to achieve both individual and team objectives. • Identify opportunities to strengthen existing relationships and generate new business opportunities.

• You build strong partnerships and continuously expand our network of qualified skilled-trade companies. • As a Network Manager (m/f/d) you combine acquisition, relationship management and a focus on quality to ensure long-term collaboration with our service partners. • As the person responsible for developing a network of tradespeople in plumbing, installation, heating technology and electrical/electrotechnical services, your focus is on identifying, recruiting, supporting and developing trades companies as service partners. • Through targeted market development and the skilled use of partner recruitment arguments, you act as a liaison between Homeserve’s in-house trades teams and external partners. • Your responsibilities include onboarding new partner companies with follow-up feedback as well as regular meetings to ensure quality control and compliance with standards. • On a daily basis you will look after, develop and network partner companies in Northern and Central Germany, with a particular focus on building commitment, loyalty and a sense of belonging, for example by organizing partner meetups. • In close cooperation with the operational teams and the sales department, you report directly to the Operations Director to ensure efficient and seamless coordination.

Role Description We're evolving our Academy Operations function from a generalist model into a discipline grounded in programme management methodology and specialisation. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: Learner Experience. In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover: - learner journeys - content discoverability - UX - personalisation and engagement strategy You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love. Qualifications - 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field — ideally in SaaS, L&D tech, or a fast-moving technology environment. - Demonstrated ability to run multiple workstreams independently using a structured programme management approach (scope, milestones, risk, stakeholder management). - A genuine interest in (or experience with) learner experience: journey design, UX/UI thinking, and engagement/personalisation strategy. - Comfort working with data — pulling, interpreting, and acting on operational and engagement metrics, and building or briefing dashboards. - Strong written and verbal communication; able to give clear, structured updates to internal teams and leadership. English B2+ level. - A proactive, solution-oriented mindset and a habit of using new technologies (including AI) to work smarter. - Self-organisation and the ability to navigate ambiguity. - Nice to have: familiarity with LMS/learning platforms, authoring tools, or marketing/CRM systems; experience designing learner-facing or customer-facing journeys. Requirements - Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed. - Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries. - Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes. - Leverage AI and automation to improve operational and delivery efficiency. - Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on shaping learner journeys and tailoring the experience to each learner persona's needs and preferences. - Set the engagement strategy and build the communications and nudges that lift registration, activation, progression, and completion. - Improve content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility. - Turn learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinate delivery against it across Content, platform, and operations teams. Benefits - A great deal of freedom and trust; no corporate rules or long approval processes. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - 5 paid days off to volunteer. - People Development Program with workshops on various topics. - Access to a communication coach for work-related challenges. - $1,500 professional education budget annually for education products. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's success through performance bonuses. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries — Bloomversaries!