Role Description We are seeking a highly skilled and proactive Senior Lead Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, automation and AI-assisted engineering practices. The Senior Lead SRE requires an AI-native mindset, understands the software development lifecycle (from coding to support) and applies modern AI tools to enhance productivity, quality, and operational excellence. This role will shape how Lumen combines the latest technologies, including AI-driven automation, to modernize software delivery and application lifecycle management. This role will collaborate with key stakeholders across the engineering organization — including product owners, developers, and testers — to design, optimize, and automate business and technical processes, while effectively navigating multiple teams within a large and complex organization. Location This role is designated as a fully remote position within the United States. Main Responsibilities - Production Support & Incident Management - Help define and improve the processes and best practices for incident management within the customer facing applications. - Implement AI systems and automations to assist during ongoing outages and triage potential ones. - Work with the development teams to ensure that they have all the data normally needed during an outage at their fingertips including preliminary analysis by AI. - Design and implement improved SRE processes to handle incidents. - Performance Optimization - Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools. - Implement tuning strategies across application layers, databases, and infrastructure. - Drive initiatives to improve latency, throughput, and resource utilization. - Monitoring & Observability - Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. - Proactively monitor the errors and performance on Lumen Connect. - Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar. - Automation & Infrastructure as Code - Develop and maintain automation scripts and tools for deployment, scaling, and recovery, leveraging AI-assisted code generation and validation tools. - Use Terraform, or similar IaC tools to manage AWS resources. - Reliability Engineering - Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability. - Champion SRE principles such as SLIs, SLOs, and error budgets. - Advocate for resilient architecture and fault-tolerant design patterns. - Collaboration & Communication - Work closely with software engineers, DevOps, and product teams to align reliability goals. - Document processes, runbooks, and best practices for knowledge sharing. - Provide mentorship and guidance on reliability and operational excellence. Qualifications - 10+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles. - Experience with Terraform, or similar IaC tools to manage Cloud resources. - Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks. - Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI. - Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog). - Familiarity with containerization and orchestration (Docker, Kubernetes). - Excellent AI and problem-solving skills, and a proactive mindset. Preferred Qualifications - Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.). - Certifications in AWS or related technologies are a plus. - Experience of application development using Java Microservices and Spring Boot framework. - Experience with Agile/SCRUM Methodologies and development practices. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $176,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $185,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $193,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• Trabalhar com a cultura e a arquitetura necessária para implantação e uso de práticas de DevOps. • Criar e implantar processos e esteiras que melhorem o ciclo de desenvolvimento de software. • Participar ativamente na construção de produtos que envolvam tecnologias de Integração e entrega contínua, cloud, containers, automação, monitoração. • Garantir e manter a confiabilidade e a disponibilidade dos aplicativos, sites e plataformas. • Executar implantações de aplicativos seguindo procedimentos e melhores práticas de gerenciamento de configurações. • Compreender e manter SLAs abrangentes (Service Level Agreement) e a implementação e monitoramento de KPIs. • Garantir a criação e fornecimento de dados de tempo de execução do aplicativo para analistas de negócios e desenvolvedores. • Garantir a conformidade dos processos de governança com as políticas e auditorias e a documentação interna.

Role Description We're looking for a Junior DevOps / Cloud Engineer to support our System Engineer in keeping Pathfinder's AWS infrastructure running smoothly and to grow into a genuine second pair of hands for our infrastructure team. If you want hands-on AWS experience with real ownership (and a clear path to grow), this is a great place to start. What You’ll Do - Support configuration and deployment of our AWS cloud infrastructure - Help manage vulnerabilities across our infrastructure and dependencies - Monitor logs and alerts and escalate anomalies the right way - Contribute to infrastructure testing, KPI tracking, and reporting - Learn our systems and runbooks well enough to become a real backup for critical incidents Qualifications - Bachelor's degree in Computer Science, Computer Engineering, or related field - Coursework in architecture/administration of information systems - Practical experience in system administration and Linux Requirements - Master's degree in Software Engineering, Distributed Software Systems, or similar (NICE TO HAVE) - Courses/certifications in CI/CD, AWS, cybersecurity, infrastructure as code, or applied AI (NICE TO HAVE) Benefits - A real, high-impact role from day one you’ll work directly with leadership (CEO, CTO, GIS Data Lead) on a platform already trusted by major utilities and infrastructure clients - An AI-native workplace, Microsoft Copilot, GitHub Copilot, and other AI tools are built into how we work from day one, not bolted on later - Remote-first, flexible-hours culture, core hours are 10:00–15:00 CET, with full flexibility outside that window; we trust people to manage their time as professionals - A small, multicultural team spanning Spain, Switzerland, LATAM, and Canada, where your work is visible and your voice matters - Structured onboarding with a clear 90-day plan, no sink-or-swim, no guessing what success looks like - Learning & development support tied to your own competence plan, including certifications and AI tooling upskilling - Company equipment provided (laptop and the tools you need to do your job well) - Vacation entitlement and leave terms in line with applicable local labour law [confirm specifics with HR for your location] - Compensation: competitive and benchmarked to role, experience, and location

Role Description These represent a significant portion of the day-to-day work and require candidates with strong production operations, incident management, release management, disaster recovery, and service reliability experience. - Lead production support activities for critical customer-facing applications and services. - Coordinate application release activities, deployment planning, implementation execution, and post-release validation. - Manage change requests throughout the approval and implementation lifecycle. - Lead or coordinate P1 and P2 incident response efforts, including war room facilitation and stakeholder communications. - Drive Root Cause Analysis (RCA) activities and ensure corrective actions are implemented. - Present incident reviews and service improvement recommendations to leadership teams. - Plan, coordinate, and execute Disaster Recovery (DR) exercises across Stage and Production environments. - Partner with Engineering and DevOps teams to identify and remediate security vulnerabilities and compliance findings. - Coordinate monthly security scanning and remediation activities with QA and partner teams. - Support operational governance activities, including service reviews, PLM reviews, and reliability initiatives. - Maintain CMDB and Configuration Item (CI) documentation and operational records. - Manage operational forecasts, capacity planning, and health service reporting. - Collaborate with third-party vendors and external partners to resolve service requests and production issues. - Review upcoming infrastructure and application changes to ensure operational readiness and risk mitigation. - Support cloud platform operations, including Kubernetes, Kafka, GCP, and HCP Console technologies. - Coordinate onboarding of Kafka topics, event streams, and related data integrations. - Drive continuous improvement initiatives focused on automation, reliability, performance, and operational efficiency. Qualifications - Bachelor's degree in Computer Science or Information Technology or 6+ years of software engineering experience. - 8+ years of experience in object-oriented programming language JAVA. - 5+ years’ experience as a lead production support for critical customer-facing applications and services. - 3+ years of leading or coordinating P1 and P2 incident response efforts, including war room facilitation and stakeholder communications. - 3+ years of experience with any one public cloud platform like AWS or Azure or GCP. - 2+ years of experience with container technologies like Docker and Kubernetes. - 1+ years of experience with automation and scripting tools such as Python and Bash. Requirements - Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management. - Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues. - Experience with public cloud platforms, hybrid cloud environments, and migration strategies. - Experience with REST API design, microservices, and event-driven architecture. - Experience with configuration and deployment management tools such as Ansible, Terraform. - Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems. - Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana. - Experience with incident response and post-mortem analysis. - Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).