• Identify operational bottlenecks: Audit support, publishing, and operations workflows to isolate processes that are manual, redundant, or failing under high volume. • Analyze and re-engineer processes: Map current workflows, establish performance baselines, redesign for efficiency, and manage implementation until metrics improve and stabilize. • Model unit economics: Quantify the cost to serve a student per program and proactively monitor overhead to prevent margin erosion. • Leverage automation: Evaluate and implement automation tools where appropriate, while exercising the discipline to maintain manual processes when that is the more efficient choice. • Ensure process sustainability: Create clear documentation, designate ownership, and provide training to ensure rebuilt processes are sustainable and do not regress. • Maintain performance visibility: Track two or three active re-engineering projects with clear baseline data, projected outcomes, and completion timelines for executive review.

• Plan and supervise assigned engagements • Acquire a working knowledge of the client’s business • Review all workpapers • Review financial statements for accuracy and completeness • Analyze balance sheet accounts and prepare reconciliations • Perform daily posting of cash transactions and ensure cash reconciliations are timely • Perform periodic internal audits on specific activity to ensure compliance with internal controls • Research and facilitate the resolution of issues arising during engagements • Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements • Active involvement in professional development of staff • Prepare staff evaluations

• Plan and supervise assigned engagements • Acquire a working knowledge of the client’s business • Review all workpapers • Review financial statements for accuracy and completeness, including note disclosures • Analyze balance sheet accounts and prepare reconciliations • Perform daily posting of cash transactions and ensure cash reconciliations are timely • Perform periodic internal audits on specific activity to ensure compliance with internal controls • Research and facilitate the resolution of issues arising during engagements • Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements • Active involvement in professional development of staff • Prepare staff evaluations

• Function as project team lead • Understand customer requirements and craft solutions as part of the pre-sales process • Detailed planning and delivery of process implementation within functional area • Define detailed functional specifications for development requirements • Develop and assure quality of process models • Support pre-sales and sales activities in finance area