• Lead end-to-end delivery of strategic customer programs from discovery through production deployment and operationalization. • Serve as the primary technical leader across multiple concurrent enterprise engagements. • Drive alignment across customer stakeholders, implementation partners, product teams, and engineering organizations. • Ensure projects are delivered on time, within scope, and aligned with customer business objectives. • Provide executive-level guidance on AI transformation, enterprise intelligence, and operational modernization initiatives. • Collaborate with product, presales, and delivery teams to translate business use cases into knowledge graph-based architectures, reference implementations, and solution blueprints. • Design scalable enterprise architectures leveraging Intelligence Center X, AI Studio, Mendix, Graph, and cloud-native technologies. • Architect enterprise knowledge graph solutions that connect business processes, operational systems, products, data assets, and organizational knowledge. • Design graph-based semantic data models that support enterprise intelligence, AI reasoning, contextual awareness, and relationship analytics. • Apply architectural standards for security, governance, scalability, observability, and operational excellence. • Lead the design and implementation of enterprise knowledge graphs using RapidMiner Graph Studio demonstrating expertise in conceptual modeling, ontology design, graph data management, query and inference techniques, and the engineering practices required to deploy and govern large-scale, production grade knowledge graph systems. • Establish best practices for performance, governance, scalability, and operational management. • Enable customers to transform disconnected enterprise data into connected intelligence assets. • Architect and implement agentic workflows that automate complex business processes and decision-making activities. • Guide customers in identifying and prioritizing high-value AI use cases. • Design enterprise intelligence solutions that combine structured and unstructured data using knowledge graphs and AI services. • Establish governance models for AI agents, knowledge management, data access, and model utilization. • Design graph-powered retrieval and contextual reasoning architectures that improve the effectiveness of enterprise AI agents. • Drive adoption of AI-powered automation while ensuring responsible, secure, and compliant implementation practices.

Role Description The Member Solutions Representative is an entry level position in our Member Solutions team. This role is responsible for managing and resolving overdrawn and negative accounts to ensure timely payment and minimize financial losses for the credit union. This role involves: - Contacting members to discuss their outstanding debts. - Negotiating payment plans and providing support to help them meet their financial obligations. - Working closely with the leadership team and other team members to achieve departmental goals. - Maintaining positive working relationships. The Member Solutions Representative must be able to handle sensitive information with confidentiality and professionalism. A basic understanding of financial principles and debt collection practices is a must to meet compliance guidelines, and a results-focused attitude with a commitment to providing excellent member service. The duties of a Member Solutions Representative include, but are not limited to: - Maintaining regular communication with members, team members, and leaders. - Sharing insights and updates on accounts to help the team stay informed and make better decisions. - Proficiently using all resources to make contact, documenting accounts with detailed notes for follow up and tracking purposes. - Listening to members and noticing "trigger" words for possible assistance options, such as workouts and forbearance. - Negotiating payment plans and settlements to reduce financial losses. - Staying readily available for calls and providing exceptional member service to internal and external members. - Maintaining acceptable scores on quality assurance audits based on credit union standards for service and being open to feedback to better the member experience. - Displaying acceptable knowledge of credit union products and services. - Ensuring that all collection activities adhere to regulatory and compliance requirements, including Fair Debt Collection Practices Act (FDCPA). - Working closely with others and the leadership team to develop and implement strategies for lowering delinquency and charge-offs. - Actively pursuing development opportunities including, but not limited to, attending conferences, acquiring certifications, completing learning courses, or engaging in both internal and external leadership programs. Requirements - Must be able to work on Saturdays. - Must be service oriented and enjoy working with the public. - Must work effectively under stress and be able to meet tight deadlines.

• Act as a “thought leader” for our customers. Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements. • Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology and reusable assets. • Provide executive level Business Consulting and Pre-Sales support. • Work hand-in-hand with our Sales team on consulting and pre-sales activities. • Advise our customers of solution tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture and IT operating model. • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale. • Acquire and maintain all applicable CLM Certifications for the technology you are working on. • Ability to learn software in the CLM or Salesforce space as necessary • Travel up to 25% for customer projects and company events. • Be a NeuraFlash evangelist in the CLM Community, and help us cultivate a company culture of success (company and personal) and fun.

• Act as a “thought leader” for customers • Drive innovation in solution delivery capabilities, enterprise delivery methodology and reusable assets • Provide executive level Business Consulting and Pre-Sales support • Work hand-in-hand with Sales team on consulting and pre-sales activities • Advise customers of solution tradeoffs for cost/benefit analysis • Contribute to NeuraFlash at a leadership level • Acquire and maintain all applicable CLM Certifications • Learn software in the CLM or Salesforce space as necessary • Travel up to 25% for customer projects and company events