• Interact with external customers to troubleshoot any network connectivity-related issues. • Partner closely with Network Architects and Engineers to improve data-center network environments. • Initiate multiple projects for Network Operation improvements. • Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence. • Review, analyze, and execute network change requests. • Execute, document, and develop network automation for repetitive tasks.

• Customer Satisfaction through the delivery of world class Support Services. • Optimizing productivity while assigned to customer tickets or projects. • Ability to prioritize work through ticket and project status. • Problem-solving and resolution of network issues and escalating where appropriate. • Ticket Quality Control and Ticket Management. • Customer Service including phone, video, and email communication. • Occasional on-site to nearby customers (less than 5%). • Occasional on-call responsibility/rotation. • Participation in process improvement initiatives. • Documentation skills for customer environments.

Role Description Transform technology into opportunity as a Network Engineer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a Network Engineer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of delivering unified communications. You will play a crucial role in supporting the Federal Aviation Administration. - Analyzes customer requirements and provides technical solutions to complex problems. - Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks. - Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability. - Coordinates the acquisition of hardware and software as well as subcontractor services as needed. - Creates plans and configures systems for data communication networks. - Designs and builds hardware and software components for computer or telecommunications networks. - Maintains current knowledge of relevant technology as assigned. Qualifications - Education: Bachelor of Science - Experience: 10+ years of related experience Requirements - 9+ years of related experience - US Citizenship Required: No Benefits - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Flexibility: Full-flex work week to own your priorities at work and at home - Community: Award-winning culture of innovation and a military-friendly workplace

• Architect, implement, and optimize enterprise WLAN solutions including site surveys (passive/active/predictive) • Design and support broader network infrastructures (LAN, WAN, SD-WAN) • Diagnose and resolve complex wireless issues including RF interference, roaming problems, coverage gaps, and client connectivity • Lead client-facing engagements, delivering wireless assessments, RF reports, heatmaps, and project presentations • Drive wireless network and security projects in collaboration with global teams and vendors, ensuring successful delivery in mission-critical environments