• Audit facilitation & delivery: Own day-to-day coordination with external auditors across assigned jurisdictions to ensure audits progress to plan. • PBC (Prepared By Client) management: Independently gather, review, reconcile, and quality-check audit support including schedules, listings, and sample evidence. • Financial reporting & compliance: Support the preparation and alignment of financial statements with local statutory requirements and Group standards (IFRS / UK GAAP). • Issue resolution: Proactively identify and resolve audit queries, discrepancies, and technical accounting bottlenecks—escalating clearly where needed. • Stakeholder management: Coordinate across multiple time zones and teams, aligning priorities between local finance teams and corporate finance in London. • Project tracking: Maintain clear progress reporting, risks, timelines, and next steps to keep milestones on track

Role Description The Senior Support Manager will be responsible for overseeing the daily operations of our distributed technical support team, supporting our APJ customers. This critical leadership role ensures the efficient management of customer inquiries, escalations, and technical issues. We are seeking a candidate who is creative, can inspire change, drive process optimization, maintain industry-leading customer satisfaction, and actively build a knowledge-sharing environment. What You Will Be Doing - Lead and Develop a High-Performance Team (approx 10-15 Distributed Engineers): - Cultivate a culture of accountability, continuous learning, and collaboration across your team supporting the APJ/India region. - Drive Continuous Improvement: - Enhance support efficiency, policy, processes, and systems, adopting a growth mindset to unlock potential and fundamentally elevate the customer and employee experience. - Ensure Operational Excellence: - Manage team performance through behavior assessment. - Ensure quality, timely and professional delivery of technical support that consistently exceeds customer expectations. - Manage Critical Relationships & Escalations: - Serve as a key liaison for a major Sales region and be the definitive point of contact for internal and external customer escalations. - Act as an Internal Partner: - Build and leverage strong relationships across the global Support team and cross-functional partners (Product, Sales, Professional Services, Engineering) to drive coordinated support and service delivery. - Own Strategic Projects: - Lead and participate in important support initiatives designed to improve service delivery and the overall customer support experience with responsibility for effective change management. Qualifications - 5+ years experience in a customer-facing technical role, ideally customer support. - 3+ years experience managing a team of 10 or more Support Engineers in a geographically distributed environment. - Proven ability to manage small-to-medium-sized projects with clear start and end goals (project management experience is a plus). - Exceptional communication skills and the ability to explain complex challenges clearly and empathetically to various audiences. - Experience implementing or applying Knowledge Centered Service in a Support team (certification a plus). - Track record of effective leadership and change management. - A curiosity and drive to learn about Elastic products and services. - A genuine interest and care for the people you work with. Bonus Points - Experience using data insights and AI in the digital support journey to enhance customer experience. - Knowledge of search technologies. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

Role Description We're hiring a Talent Acquisition Manager to lead our recruiting team and run the day-to-day engine of how ORC finds, attracts, and hires talent in one of the most specialized markets in professional services. - This is a manager role, not a requisition desk. - You won't carry a standing req load or be measured on personal placements. - Your job is to lead the team and run the engine: - Develop a team of full lifecycle recruiters into a high-performing unit. - Operationalize workforce planning with our operational leaders. - Execute sourcing and automation strategies. - You'll report directly to the VP of People & Organizational Development. - You'll be measured on: - Team performance. - Business trust in talent acquisition. - Prepared pipelines before business needs arise. Qualifications - Minimum of (6) six years of progressive full-cycle recruiting experience. - 3+ years directly managing recruiters. - Strong full-cycle recruiting craft. - Workforce planning experience. - Demonstrated creativity in filling roles in niche industries. - Experience owning or administering an ATS. - Fluency with AI and automation in recruiting workflows. - Collaborative, low-ego working style. - Proficient with MS Office Suite, specifically Excel and Word. - Must have an iOS or Android smartphone. - Valid Driver’s License. Requirements - Works efficiently and effectively under tight deadlines. - Can prioritize and balance multiple tasks. - Demonstrates strong organization and planning skills. - Is analytical, detail-oriented, and eager to learn. - Has excellent written and verbal communication skills. - Thrives in a fast-paced setting. - Provides strong customer service experience. - Can adapt to new systems and software environments. Benefits - Competitive base pay: $125,000 - $145,000. - Bonus eligible. - Health, dental, and vision benefits. - 401(k) with company match and disability coverage. - Paid time off, sick time, and holidays. - Tuition reimbursement and professional training. - Recognition programs and growth opportunities. - ClassPass and Breethe Memberships.

• Manage a team of vertical leaders, analysts as well as a support team during a specified shift time • Foster a positive work environment, ensuring customer satisfaction and proper team operation • Implement strategies that increase productivity and enable the company to hit Service Level Agreements, specific vertical KPI’s • Create SOPs, training documents, maintaining attendance records, delivering weekly feedback on 1/1s, quarterly KPIs, performance review, etc.