• Contribute to the design and implementation of product features that align with technical strategy, quality standards, and functional requirements. • Develop full lifecycle code from development, testing, production, and subsequent fixes and improvements. • Participate in release planning, providing reliable estimations and delivering work that meets scope and quality expectations. • Engage in code reviews and other collaborative engineering practices. • Take part in daily standups, sprint ceremonies, and retrospective discussions. • Participate in security reviews of new development to help ensure compliance with Sophos security requirements and industry best practices. • Troubleshoot and resolve issues as a first responder in the team.

• Write and ship production code daily — you are an active contributor. • Work on Ruby, Java, Python, Go, JavaScript, and even C++. • AI is at the core of everything we do; engineers write tech specs, and AI agents implement them. • Mentor engineers through code reviews, pairing sessions, and design discussions. • Own the entire product lifecycle: tech specs, implementation, testing, delivery.

• Lead the design and development of some of the most critical and technically complex services in our ecosystem, focusing on long-term, scalable, and sustainable solutions. • Define and evolve the technical vision for multiple teams, ensuring architectural consistency, system resilience, and alignment with product strategy. • Partner with cross-functional leaders (Product, Design, Data, etc.) to prioritize and deliver initiatives that drive business growth and improve user experience. • Mentor and empower engineering managers and tech leads, fostering a high-performing culture focused on continuous improvement and technical excellence. • Oversee integration efforts with third-party APIs and tools, ensuring seamless and secure connectivity across systems. • Guide modernization of legacy systems to enhance scalability, performance, and developer experience. • Champion operational excellence through best practices in monitoring, incident management, and system reliability. • Create and support a collaborative, agile environment where engineers are engaged, productive, and have clear paths for growth. • Stay close to cutting-edge technologies and global-scale challenges, driving innovation across the engineering organization. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. • Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. • Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. • Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. • Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. • Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. • Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. • Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.