The Sr. Business Systems Analyst will play a critical role in delivering enterprise-level initiatives by bridging the gap between business objectives and technical solutions. This role will lead efforts to understand, analyze, and document complex business requirements and ensure that they are translated into high-quality technical solutions. Lead the analysis, documentation, and refinement of business requirements for high-impact, complex initiatives. Serve as a liaison between the Business, Architecture, Development and Testing teams throughout the project life cycle. Identify, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs. Translate business needs into detailed user stories, acceptance criteria, process flows, and other functional documentation. Collaborate with solution architects and development teams to ensure business needs are reflected in technical designs. Work closely with Agile teams and business stakeholders to ensure all scenarios are properly tested, defects are resolved, and the delivered solution meets business expectations and quality standards. Perform miscellaneous duties as assigned.

The primary responsibility for the Network / UC SME position is to plan, design, deploy, and continue to support a mission critical project for the Cisco UC Manager and Session Border Controller (SBC) platform. Technologies utilized by the Enterprise UC Network Engineer SME include: Multiple Switch vendors: Juniper, Ruckus, Aruba, Cisco switches Palo Alto Firewall, Panorama, and Wireless Demonstrated competence in LAN/WAN technologies The UC Network Engineer SME is responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays. Administration Collaboration - Participate in business planning meetings to understand and recommend the best technical, most cost-effective, network solutions that meet initial capacity, long-term scalability and growth, and performance requirements. Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements. Documentation - Document administrative items, projects, and support issues as needed to provide a reference to team members, other teams, and management. Incident and Request Management - All incidents and requests should adhere to the organizational requirements, meeting specified SLT and SLA requirements. Knowledge Sharing - Share both technical and non-technical knowledge with team members in both formal and informal manners. Personal Development - Seek ways to develop in areas that are technical in nature and non-technical where relevant to the current role. Project Support and Lead - Serve as a project lead or resource for the Enterprise Network Engineering Team for the deployment of Enterprise level initiatives. Status Reports - Submit status reports as requested to the team manager and verbally during team meetings. Network Administration - Design, plan, deploy, upgrade, and provide operational support for an Enterprise deployment of the Cisco UC Manager and Session Border Controllers. UC Network Infrastructure Support - Provide the required network support for the deployment of infrastructure UC architecture, processes, and reports. UC Network Administration - Perform work associated with UC network administration, including installation and configuration of network infrastructure. Monitoring and Optimization - Manage and participate in the monitoring, optimization, and diagnosis of currently deployed network systems. Security - Work closely with the Manager and the Enterprise Security Architecture Team to ensure security initiatives are met. Technical System Support - Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure.

This role serves as the operational host for instructor-led Elevate classes, ensuring a consistent, safe, and inclusive virtual learning experience for participants across Southern Company. Open and close sessions using approved scripts Manage attendance and session logistics Support instructors and participants Reinforce Southern Company values throughout the learning experience

The Operations Support Manager provides operational coordination and performance support to the Senior Director to enhance portfolio performance, onboarding execution, reporting consistency, and compliance standards across Gallery Residential communities. This role serves as a centralized coordination resource focused on strengthening operational follow-through, improving data accuracy, supporting team onboarding, and reducing administrative lift across key performance initiatives. This role is operational in nature and focuses on performance coordination, reporting execution, and process consistency rather than traditional administrative support. The Operations Support Manager plays a critical role in ensuring consistency, accountability, and execution across operational programs supporting Gallery Residential’s managed portfolio and client partnerships. Support successful onboarding and early performance consistency for Associate Community Directors (ACDs) and Marketing Representatives (MRs). Coordinate and maintain 30-day onboarding trackers Monitor completion of required training platforms (Entrata, Leonardo, Nurture Boss, etc.) Track onboarding documentation and follow up on outstanding items Maintain onboarding checklist templates and resources Support operational consistency during new hire transitions Assist with onboarding communication and follow-through across teams Provide operational support for monthly performance reporting initiatives. Pull required operational data from Entrata and related systems Input and maintain portfolio KPI tracking spreadsheets Validate formulas and review data accuracy prior to submission Prepare reporting packages for Senior Director review Support reporting deadlines and submission coordination Assist in maintaining portfolio visibility and market positioning insights. Pull market survey data from Apartments IQ and related platforms Update rent positioning, occupancy trends, and leasing velocity metrics Maintain recurring performance reporting templates Prepare clean draft reports for leadership narrative review Support ongoing portfolio performance tracking initiatives Support risk-based lease file audit initiatives to reinforce compliance standards. Conduct targeted weekly audits of move-in files Prioritize reviews for: New hires (first 60–90 days) Communities with recurring deficiencies Sites experiencing staffing transitions New hires (first 60–90 days) Communities with recurring deficiencies Sites experiencing staffing transitions Maintain audit tracking logs to identify operational trends Document training gaps and recurring compliance risks Provide weekly summaries highlighting findings and improvement opportunities Support portfolio engagement initiatives designed to drive leasing performance. Pull weekly contest rankings and performance metrics Maintain leaderboard tracking tools Draft weekly recognition and performance updates Highlight performance movement and emerging trends Assist with communication of best practices and improvement tactics Support rollout and coordination of portfolio engagement initiatives The Operations Support Manager may: Request operational updates from on-site and regional teams Follow up on required onboarding, reporting, or compliance items Coordinate deadlines and performance tracking initiatives on behalf of the Senior Director All final operational decisions remain with leadership. Success in this role will be measured by: Timely completion and tracking of onboarding requirements Accuracy and consistency of KPI and portfolio reporting Reduction in leadership follow-up required for reporting and compliance items Improved lease audit compliance trends Consistent execution of engagement and performance initiatives Support special operational projects as assigned by the Senior Director Assist with cross-department follow-ups to ensure execution alignment Maintain organized tracking systems that improve operational efficiency Provide coordination support for portfolio-wide initiatives Experience in multifamily property management, operations, or coordination preferred Strong organizational and follow-through skills High attention to detail and data accuracy Proficiency in Microsoft Excel and reporting tools Experience with Entrata or similar property management systems preferred Ability to manage multiple priorities in a fast-paced environment Strong written and professional communication skills This position is fully remote and requires proactive communication, independent task management, and the ability to coordinate effectively across geographically dispersed teams. Title: Operations Support Manager Employment Type: Part-Time (Approximately 20 hours per week) Reports To: Senior Director, Gallery Residential Work Arrangement: Fully Remote This role offers growth opportunities aligned with expanding operational responsibilities and portfolio support initiatives as Gallery Residential continues to scale operational performance programs.