The Operations Support Manager provides operational coordination and performance support to the Senior Director to enhance portfolio performance, onboarding execution, reporting consistency, and compliance standards across Gallery Residential communities. This role serves as a centralized coordination resource focused on strengthening operational follow-through, improving data accuracy, supporting team onboarding, and reducing administrative lift across key performance initiatives. This role is operational in nature and focuses on performance coordination, reporting execution, and process consistency rather than traditional administrative support. The Operations Support Manager plays a critical role in ensuring consistency, accountability, and execution across operational programs supporting Gallery Residential’s managed portfolio and client partnerships. Support successful onboarding and early performance consistency for Associate Community Directors (ACDs) and Marketing Representatives (MRs). Coordinate and maintain 30-day onboarding trackers Monitor completion of required training platforms (Entrata, Leonardo, Nurture Boss, etc.) Track onboarding documentation and follow up on outstanding items Maintain onboarding checklist templates and resources Support operational consistency during new hire transitions Assist with onboarding communication and follow-through across teams Provide operational support for monthly performance reporting initiatives. Pull required operational data from Entrata and related systems Input and maintain portfolio KPI tracking spreadsheets Validate formulas and review data accuracy prior to submission Prepare reporting packages for Senior Director review Support reporting deadlines and submission coordination Assist in maintaining portfolio visibility and market positioning insights. Pull market survey data from Apartments IQ and related platforms Update rent positioning, occupancy trends, and leasing velocity metrics Maintain recurring performance reporting templates Prepare clean draft reports for leadership narrative review Support ongoing portfolio performance tracking initiatives Support risk-based lease file audit initiatives to reinforce compliance standards. Conduct targeted weekly audits of move-in files Prioritize reviews for: New hires (first 60–90 days) Communities with recurring deficiencies Sites experiencing staffing transitions New hires (first 60–90 days) Communities with recurring deficiencies Sites experiencing staffing transitions Maintain audit tracking logs to identify operational trends Document training gaps and recurring compliance risks Provide weekly summaries highlighting findings and improvement opportunities Support portfolio engagement initiatives designed to drive leasing performance. Pull weekly contest rankings and performance metrics Maintain leaderboard tracking tools Draft weekly recognition and performance updates Highlight performance movement and emerging trends Assist with communication of best practices and improvement tactics Support rollout and coordination of portfolio engagement initiatives The Operations Support Manager may: Request operational updates from on-site and regional teams Follow up on required onboarding, reporting, or compliance items Coordinate deadlines and performance tracking initiatives on behalf of the Senior Director All final operational decisions remain with leadership. Success in this role will be measured by: Timely completion and tracking of onboarding requirements Accuracy and consistency of KPI and portfolio reporting Reduction in leadership follow-up required for reporting and compliance items Improved lease audit compliance trends Consistent execution of engagement and performance initiatives Support special operational projects as assigned by the Senior Director Assist with cross-department follow-ups to ensure execution alignment Maintain organized tracking systems that improve operational efficiency Provide coordination support for portfolio-wide initiatives Experience in multifamily property management, operations, or coordination preferred Strong organizational and follow-through skills High attention to detail and data accuracy Proficiency in Microsoft Excel and reporting tools Experience with Entrata or similar property management systems preferred Ability to manage multiple priorities in a fast-paced environment Strong written and professional communication skills This position is fully remote and requires proactive communication, independent task management, and the ability to coordinate effectively across geographically dispersed teams. Title: Operations Support Manager Employment Type: Part-Time (Approximately 20 hours per week) Reports To: Senior Director, Gallery Residential Work Arrangement: Fully Remote This role offers growth opportunities aligned with expanding operational responsibilities and portfolio support initiatives as Gallery Residential continues to scale operational performance programs.

Responsible for overseeing processing of clinic and hospital professional charges including updating of procedure and diagnosis codes in database, coordinating reports, and maintaining fee ticket files.

This is a unique opportunity to work with a high-quality team of leaders and benefit from the security and stability of a large organization while maintaining a nimble and responsive approach to business. The Senior Underwriter is responsible for developing and managing a large block of stop loss business and partnering with our sales team to help grow the top line while ensuring we meet our target loss ratio. Demonstrate understanding and proper use of underwriting tools Apply underwriting rules, risk management principles and regulations to ensure compliance with all currently applicable corporate requirements and state and federal legislation Consistently apply underwriting best practices Maintain awareness of market trends, products, market participants and competitive practices Ability to articulate the department's value proposition Assist in developing annual business goals for assigned agents/producers; responsible for analyzing results and maintaining accountability of agency partners within the department Implement block renewal strategies using pricing tools, producer analytics, and intel from CFSL sales personnel Make independent decisions within underwriting letter of authority and maintain proper file documentation Manage assigned workload to meet productivity requirements and achieve annual business goals Develop sound Specific and Aggregate Stop Loss pricing recommendations for both prospective and in-force Employer Stop Loss accounts using multiple tools according to underwriting guidelines, including medical evaluations of ongoing large claims Accountable for profitability of your portfolio of business and all risk-based decisions; proactively take steps to manage profitability, persistency and growth Consult with sales team to formulate a successful sales strategy Complete facultative approvals for less tenured underwriters and mentor when necessary Maintain strategic relationships with sales, brokers, third-party administrators (TPAs), and others Model high performance culture as a sales oriented, technically strong underwriter Other duties as assigned

NOC Engineer – Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. RESPONSIBILITIES Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. Coordinate escalations with internal engineering, field operations, and external vendors. Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. Conduct proactive network performance analysis, capacity planning, and optimization. Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. Oversee change management, upgrades, and maintenance windows to minimize service impact. Maintain detailed documentation, runbooks, and process improvements for network operations. Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security , Quality of work , and Results-Orientation . REQUIRED QUALIFICATIONS 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). Hands-on experience with: Juniper (Junos), Cisco, and MikroTik platforms. Calix XGS-PON and access/aggregation network management systems. Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). Strong understanding of network monitoring, alerting, and telemetry tools. Proven ability to lead technical response during major incidents and guide NOC teams through resolution. Bachelor’s degree in computer science, IT, or equivalent experience preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.