• Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live • Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers • Build and maintain organized onboarding materials, project trackers, and client-facing documentation • Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience • Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level • Tactically take care of the technical onboarding steps when appropriate • Contribute to the continuous improvement of onboarding processes, playbooks, and templates • Maintain accurate records of client interactions, milestones, and follow-ups in internal systems

• Lead, mentor, and develop a team of Customer Success Managers • Actively manage your own portfolio of enterprise accounts • Drive adoption, renewals, and growth across the customer lifecycle • Serve as SME for Cisco and OEM Enterprise Agreements • Define, monitor, and report on key performance indicators • Conduct QBRs and EBRs to demonstrate value • Train and certify team members on CSM methodologies and tools • Work with Sales, Technical Services, and Overlay teams

• You'll be the engine behind InPost's CRM ecosystem — configuring, automating, and continuously improving the platforms that power our APM deployment and international expansion • Partnering closely with commercial, expansion, and operations teams across the UK, France, Italy, and Iberia, you'll turn complex operational workflows into reliable, scalable CRM processes • Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions • Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms • Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic • Own data quality across markets: audits, deduplication, field validation, and lifecycle management • Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders • Gather requirements from teams across markets and translate them into scalable CRM configuration and process design • Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries

• Act as the primary point of contact between the client and the technical team during the migration process. • Conduct consultative meetings to present the new Cisco platform and its benefits. • Perform functional demonstrations (demos) and training sessions for clients. • Develop technical documentation, user guides, and support materials. • Oversee the entire client onboarding and integration process. • Identify risks during migration and take preventive measures to minimize impact. • Clarify technical and functional questions related to the platform. • Quickly resolve incidents or issues encountered by clients during migration. • Monitor adoption metrics for the new platform and propose improvements to the customer experience. • Collaborate with technical teams, support, and Customer Success to ensure an excellent implementation.