Role Description We are seeking an experienced and results-driven Account Manager to join our team. You'll manage and grow key client accounts across our Business messaging Platform (Wati) and AI agentic platform (Astra), driving cross-sell and upsell of a combined solution that spans messaging infrastructure and AI-led solutions. - Client Relationship Management: Build and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor across both Wati and Astra for commercials. - Account Planning: Develop and execute strategic account plans that map how Astra's AI agent capabilities extend and deepen a client's existing Wati usage, aligning with their business goals to drive revenue growth. - Sales and Cross-Sell/Upselling: Collaborate with CSMs to understand client needs and challenges. Identify accounts where AI-driven automation (Astra) can solve problems beyond core messaging (Wati), and proactively pitch, demo, and close combined-solution deals. - Solution Positioning: Clearly articulate the value of Wati and Astra both as standalone products and as an integrated offering — translating technical AI agent capabilities into business outcomes (e.g., reduced response times, deflected support volume, revenue capture) for non-technical stakeholders. - Contract Negotiation: Negotiate contracts and agreements — including multi-product bundles and usage-based pricing components — to maximize profit and ensure mutually beneficial terms. - Performance Tracking: Monitor and analyze account performance across both products, using key metrics (e.g. NDR, activation, AI agent adoption) to measure success and identify expansion opportunities. - Cross-Functional Collaboration: Work closely with CSMs, marketing, product, and support teams — including Astra's product/engineering team — to ensure a cohesive go-to-market approach and stay current on product roadmap. - Market Insights: Stay informed about the competitive landscape for WhatsApp CPaaS platforms and AI agent/chatbot providers (e.g., Meta's Business Agent, other conversational AI entrants) to sharpen positioning and inform account strategy. Qualifications - 5-8 years in account management, sales, or a related role, ideally with exposure to SaaS, CPaaS, martech, or AI/automation products. - Experience selling a multi-product or platform-plus-add-on portfolio is a strong plus. - Excellent verbal and written communication skills, with the ability to translate technical AI/automation concepts into clear business value for diverse audiences. - Strong negotiation and contract management skills, including experience with bundled or usage-based pricing models. - Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically. - Comfortable with technology and able to quickly learn new tools; some familiarity with AI agents, chatbots, or conversational automation is a plus. - Experience with CRM software (e.g., HubSpot) required.