Your role at DynatraceAs a Senior Data Analytics Consultant, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement. This Senior role demands a blend of technical acumen, strategic thinking, and executive-level communication to drive measurable business outcomes through observability data and influence digital transformation. Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis, and problem solving, you will help your clients understand the right performance data in the right context. You’ll turn that data into business-altering insight, which allows your client to take the right action to improve overall site performance and user experience that maximizes business outcomes. You will be an expert on Dynatrace and observability, specializing in Digital Experience Monitoring and Business Analytics. - You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include: - Account management for 4-8 Enterprise clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts, and running all customer touchpoint meetings - Presenting digital experience performance strategies, vision, and findings to varied audiences from developers to executives, aligning technical solutions with business goals - Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement - Creating detailed analysis for your clients by finding answers from the Digital Experience and Business Analytics data through reporting, dashboarding, or technology expertise - Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues, particularly in providing feedback to product teams to influence roadmap decisions - Additional responsibilities include working with our team to improve processes, identify training gaps, and share ideas What will help you succeedMinimum Requirements: - Bachelor’s degree in Marketing, Statistics, Mathematics, Economics, or other quantitative disciplines is required. - 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way Preferred Requirements: - Experience within the digital experience monitoring space with tools such as Catchpoint, GlassBox, Quantum Metric, Full Story, Blue Triangle, ContentSquare, AppDynamics, DataDog, and New Relic. - Experience in data-driven analysis - excellent at working with, understanding, and analyzing data - Experience with real user monitoring for both web and mobile applications, as well as Session Replay tools - Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud - Proficient with querying languages (GraphQL, SPARQL, MQL, SQL, SPL) and analysis tools (Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R) - Stellar conceptualization and communication skills with a demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions - Operates with a customer-first focus - Proven ability to work under pressure and to handle multiple conflicting priorities - Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns, and effectively influences and persuades - Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail - Experience applying AI tools to streamline workflows, enhance decision-making, or solve business challenges - Expectation: All team members are expected to travel at least 1 time per year for annual team meetings. Strategic clients may require intermittent travel as well. Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all - A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. Compensation and RewardsThe targeted base pay range for this role is $86K to $107K (Canadian). When determining your salary, we consider your skills, experience, education, work location and internal equity.

Role Description The Senior Data Conversion Consultant - Programmer is part of our Professional Services team and collaborates with higher education clients and internal teams to execute Jenzabar software implementations and custom programming solutions. A general understanding of the higher education industry is required as this position works with data from Student Information Systems (SIS). These systems cover the following areas: - Registration - Advising - Student Life - Admissions - Financial Aid - Advancement - Business Office - Human Resources This role is responsible for the successful transformation of customer legacy data and requires understanding of application and database requirements and constraints. This role develops SQL scripts in accordance with data conversion mapping documentation, transforming data from customer source system(s) for loading to the Jenzabar platform. The implementation process requires engagements and collaboration with clients and internal team members. The position calls for strong T-SQL skills and clear, effective internal/external communication. - Develop SQL scripts based on mapping documentation to transform client legacy data, from one or more sources, in preparation for Jenzabar software implementation - Adhere to project timelines and execute work outlined in project plans and resulting from client engagements - Communicate frequently and effectively with clients and internal teams to provide status updates, identify risks and roadblocks, and obtain information as needed to keep projects on track - Own tasks fully, documenting feedback and updates in project tracking software, ensuring successful hand-offs to internal teams and clients - Provide time estimates for custom tasks outside of original project scope - Work with the data conversion manager to improve data conversion process and streamline client experience - Other duties as assigned by management Qualifications - Bachelor’s Degree or equivalent experience - 5+ years T-SQL experience, including knowledge of stored procedures, indexing, and script optimization - ETL experience - Ability to manage and prioritize multiple projects in a deadline driven environment - Excellent communication, collaboration, and problem-solving skills - Technical experience with Jenzabar software or another higher education SIS is required Requirements The pay range for this position is $60,000-$75,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance

Role Description The Manager of Customer Operations and Data is responsible for leading a national team that supports customer account setup, maintenance, e-commerce administration, and data operations across multiple platforms and workflows. This role ensures data integrity, operational consistency, and service excellence while enabling sales growth, customer retention, and efficient customer experience. The role combines leadership of day-to-day customer operations with oversight of customer data configuration, account governance, and continuous improvement initiatives. The Manager of Customer Operations and Data is accountable for optimizing service levels, managing escalations, improving workflows, and equipping associates with the tools, training, and support needed to deliver timely, accurate, and customer-centric outcomes. This position partners closely with Sales, Customer Success, IT, Implementation, Operations, and other internal stakeholders to align processes, improve system functionality, and support evolving customer and business requirements. The role also contributes to strategic initiatives that improve operational scalability, strengthen controls, and enhance the overall customer experience. - Lead the daily activities of the Customer Operations and Data team across national workflows. - Manage workforce scheduling, queue balancing, and task allocation to ensure service level agreements are achieved and customer requests are handled accurately and efficiently. - Oversee the creation, configuration, and maintenance of customer accounts in ERP and related systems, ensuring alignment with business rules, customer requirements, and operational standards. - Ensure data integrity across ERP, CRM, e-commerce, and reporting systems by establishing controls, monitoring quality, and driving corrective action when issues are identified. - Lead the management of departmental inboxes and customer operations requests, including escalations, future-dated requests, onboarding support, customer account changes, and exception handling. - Monitor performance against SLA targets, operational KPIs, and service quality standards; communicate results, trends, and risks to leadership on a regular basis. - Escalate critical service, system, or process issues that may impact customer experience, compliance, or revenue, and coordinate resolution with internal business partners. - Collaborate with Sales, Customer Success, Customer Implementation, IT, Credit, Contracts, Transportation, and other functional teams to support customer onboarding, account changes, and ongoing account maintenance. - Identify, design, and implement process improvements, automation opportunities, tools, templates, and training materials to increase efficiency, reduce manual effort, and improve service quality. - Support the rollout and adoption of self-service tools and operational enhancements for internal stakeholders and customers. - Create and maintain operational procedures, documentation, and training resources to ensure consistency, continuity, and knowledge sharing across the team. - Lead regular team meetings, one-on-ones, coaching sessions, and performance discussions to build capability, reinforce accountability, and support associate development. - Partner with leadership to support strategic initiatives related to customer operations, data services, service model evolution, and organizational scalability. - Use operational data, customer trends, and workflow insights to recommend improvements that enhance profitability, customer satisfaction, and employee productivity. - Ensure customer-facing and internal communications are clear, timely, and aligned with brand and service standards. Qualifications - Post-secondary education in Business Administration, Operations, Customer Success, Information Management, or a related field preferred. - Equivalent combination of education and progressive relevant experience will also be considered. - 5+ years of experience in customer operations, sales support, customer data administration, e-commerce support, or related operational functions. - People leadership experience, including coaching, performance management, and team development. - Experience managing service levels, work queues, escalations, and continuous improvement initiatives. - Experience working with customer account setup, maintenance, onboarding, or data governance processes. - Strong understanding of Alpha, CFS, SFDC, Eway, and related customer data/ordering systems. - Strong knowledge of customer account administration, ERP systems, CRM tools, e-commerce platforms, and operational workflows. - Demonstrated ability to lead teams in a high-volume, service-driven environment. - Strong analytical, problem-solving, and decision-making capabilities. - Ability to translate operational requirements into scalable processes and practical solutions. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Customer-centric mindset with a focus on continuous improvement. - Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint. - Experience with process documentation, workflow optimization, and operational reporting. - Ability to work cross-functionally and influence outcomes across multiple stakeholder groups. Benefits - Associate discount. - Health and Dental benefits. - RRSP/DPSP. - Performance bonuses. - Learning & Development programs. - And more…

• Accurately and efficiently enter data from various source documents into our databases and computer systems. • Review data for deficiencies or errors, correct any incompatibilities, and check the output for accuracy. • Maintain data integrity by performing regular checks to ensure all information is complete and up to date. • Prepare, compile, and sort documents for data entry, ensuring all information is organised effectively. • Generate reports, store completed work in designated locations, and perform backup operations to ensure data preservation. • Uphold strict confidentiality and comply with data security policies when handling sensitive information.