• Contract management for the knoell Group (digital filing, storage, contract summaries, deadline monitoring, etc.) • Support in drafting contracts, primarily in English; office organization and coordination, e.g., correspondence with contracting parties and law firms; organization of meetings; handling incoming and outgoing mail • Support in Compliance & Data Protection

• Be the main point of contact for all office vendors and suppliers, negotiate pricing with vendors, and research new vendors as necessary. • Make company purchases such as office supplies, computer equipment, industry related membership dues, etc. and file and track receipts for every purchase. • Maintain general cleanliness and presentation of office spaces as needed. • Plan, budget, and execute parties and events for the team; boost Company morale and encourage staff engagement. • Be proficient with the Company’s CRM system for customer information and report look up. • File, organize, maintain, and update various documents such as legal agreements, contracts, schedule A’s, etc. in Company’s eFiling system. • Maintain all DocuSign templates and send contracts to Agents for signature. • Update internal Accountability Chart for Company as needed. • Assist the sales and marketing teams in planning trade shows. • Perform various other duties and assignments as assigned by Executives.

Role Description We’re hiring a dedicated Virtual Assistant to support a healthcare practice’s day-to-day administrative operations. This is a long term, client-facing placement. The VA will work closely with the practice’s front desk team and be the primary point of contact for phone, inbox, and scheduling coordination during their shift. Core Responsibilities, In Detail - Phone coverage: - Answer incoming calls during all scheduled hours in a professional, patient facing manner. - Take messages and route to the correct staff member when a call can’t be resolved directly. - Use OpenPhone (VoIP phone system) for all call handling. - Inbox management: - Monitor the practice’s central patient coordination inbox continuously throughout the shift. - Triage incoming messages by urgency and topic (scheduling, billing, general inquiry, etc.). - Route non-routine messages to the appropriate staff member rather than responding directly. - Monitor the general practice email inbox for administrative correspondence separate from the patient coordination inbox. - Fax handling: - Check for incoming faxes and sort by type (referrals, records requests, insurance correspondence, etc.). - Distribute to the correct staff member or file according to practice procedure. - Scheduling and rescheduling: - Process patient rescheduling requests as they come in via phone or inbox. - Coordinate with front desk staff to confirm availability before finalizing changes. - Follow the practice’s scheduling system conventions (VA will be trained on Charm EHR scheduling workflow during onboarding). - Communication and documentation: - Communicate daily with the practice’s admin team via Slack, including status updates and escalations. - Maintain and update SOP documentation for the role’s recurring tasks, so responsibilities transfer cleanly during time off or hand off. - Flag recurring issues or bottlenecks to the point of contact rather than solving silently. Qualifications - Active HIPAA Certification (or willingness to obtain prior to start). - Prior experience in a healthcare, medical office, or patient facing administrative role strongly preferred. - Working familiarity with EHR systems (this role uses Charm specifically, training provided) and VoIP phone platforms (this role uses OpenPhone). - Strong written communication skills, this role requires professional patient facing correspondence across inbox and Slack. - Comfortable managing multiple channels (phone, inbox, fax, chat) without dropping tasks. - Reliable, quiet home office setup with strong internet bandwidth. - Available for the full 32 hour weekly schedule listed above, consistently. Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup. - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice work — free from background noise and interruptions. - Noise-canceling headset required. - Reliable computer with sufficient processing power to run software systems and softphone simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Direct client training provided — you are never thrown in blind. - HIPAA certification provided at no cost to you. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements (not gig-style work). - Supportive team culture across all accounts. - Build your U.S. industry experience. - Exposure to multiple practice types and platforms. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience. - Tenure recognition for long-term team members. - We value loyalty and recognize those who grow with us.

Role Description The Medical Assistant (MA/MA Sr) is a healthcare professional and an essential member of the patient-centered healthcare team. The MA/MA Sr is instrumental in helping the patient feel at ease while collaborating with the provider throughout the patient's visit. - Maintaining Basic Life Support (BLS) certification - Remaining compliant with all organization educational, licensure or certification - Cross-training and floating as needed to provide services across sites and to maintain optimal clinic operations Qualifications - High school diploma (or GED) required - Completion of an MA program, or - Completion of an EMT-Basic course, or - Trained on the job MA AND one year experience in health care, or - Completion of an MA Apprentice program - American Heart Association (AHA) Basic Life Support for the Healthcare Providers (BLS) or an AHA approved equivalent required within 90 days of hire - 1 year of healthcare experience preferred Requirements - HS Diploma or GED is required for Medical Assistant Senior (MA Sr) - Military Medic/Corpsman training (must also obtain one of the certifications or licenses below within 6 months of hire), or - Certified/Registered Medical Assistant through one of the following: - Credentialed in ABR-OE (Assessment-Based Recognition in Order Entry) - Certified Medical Assistant (CMA) - Registered Medical Assistant (RMA) - NRCMA - Medical Assistant through the National Association for Health Professionals - CCMA Certified Clinical Medical Assistant - Certified Medical Assistant through the National Phlebotomy Certification Examination (NPCE) - Certified Paramedic, or - Advanced EMT, or - Graduated from an accredited Licensed Practical Nurse (LPN) program and current active LPN license, or - Other certification from an approved body as maintained by Froedtert Human Resources - 1 year of experience as medical assistant or in the field of the credential held is required Benefits - Pay is expected to be between: $22.17- $31.70 (final compensation based on experience) - Paid Time Off (PTO) - Career Development – Career Pathways, Tuition Assistance, CEU opportunities - Collaboration with the Medical College of Wisconsin - Referral Bonuses - 403(b) Retirement Plan - Moving Assistance - Comprehensive Insurance – Medical, Dental, Vision, Life Insurance - Disability Coverage – Short- & Long-Term Disability - Free Workplace Clinics, Employee Assistance Programs (EAP), Healthy Contributions, & Care@Work - Adoption Assistance - Discounts on Gym Memberships, Travel, KinderCare, Auto, Home, & Pet Insurance - Additional work-life benefits available