• Leads end-to-end technical delivery across Oracle Cloud Fusion modules including HCM (Core HR, Payroll, Benefits, Talent), ERP (GL, AP, AR, Procurement), EPM, and PPM. • Architects, reviews, and governs solutions for OIC integrations, VBS applications, HCM Extracts, HDL/HSDL data loaders, REST/SOAP API consumption, OTBI and BIP/BI Publisher reports, and Fast Formulas • Establishes and enforces technical standards, design patterns, and reusable frameworks across the engineering team • Provides technical oversight and escalation support for complex incidents, integration failures, and quarterly Oracle update cycles • Partners with the Oracle Principal Architect function on platform direction, upgrade strategy, and technology decisions • Champions modern software engineering disciplines including CI/CD pipeline automation, Git-based version control (branching strategies, pull requests, code review), and infrastructure-as-code practices where applicable • Drives adoption of automated testing frameworks for integrations and reports, reducing regression risk during patch cycles and quarterly Oracle releases • Establishes and maintains Agile/Scrum practices: sprint planning, backlog grooming, story point estimation, velocity tracking, and retrospectives • Defines and governs the team’s development lifecycle; from requirements intake through design, build, test, and deployment in a structured, repeatable way • Ensures all technical work is documented, version-controlled, and auditable to support compliance and supportability standards • Serves as the primary technical counterpart to the HR Information Services and Accounting Information Services teams, translating functional requirements into engineered technical solutions • Engages with business stakeholders, functional leads, and vendor partners to align on priorities, timelines, and delivery expectations • Participates in quarterly Oracle release reviews, coordinating impact assessment and remediation planning across functional and technical teams • Communicates technical risks, progress, and decisions clearly to Enterprise Platforms Senior Director • Manages, mentors, and develops a team of Oracle Cloud engineers, setting clear performance expectations and conducting regular 1:1s and annual reviews • Identifies skill gaps within the team and build structured upskilling plans aligned to platform needs • Fosters a culture of engineering excellence, continuous improvement, and shared ownership of quality and delivery outcomes • Oversees workload distribution across engineers, balancing project delivery with break-fix and operational support responsibilities

• Focus on technical account management for Rentokil's portfolio of top tier customers • Act as a bridge between the customer and local Rentokil branches providing technical support and solutions • Proactively monitor service performance against KPIs • Problem solve with operational leaders and National Accounts to ensure performance thresholds are met • Drive technical improvement to protocols and service delivery processes to improve customer retention • Support assigned customers nationally with required data (trackers) • Reduce risk and infestation for customers and all Technical Account Manager accounts • Attend customer review meetings, producing and delivering management information • Conduct monthly QA quota and supporting audit excellence • Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions • Support sales with upselling innovation to premium retail customers • Travel up to 60% to various field and customer locations

• Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER. • Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team. • Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support. • Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact. • Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth. • Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly. • Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks. • Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time. • Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort. • Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts. • Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. • Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. • Develop deep understanding of customer’s business and operational needs. • Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management. • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions. • Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. • Identify and prioritize short term and long-term goals. • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. • Use independent judgment within broad parameters. • Designs and implements solutions to complex problems.