• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. • Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. • Develop deep understanding of customer’s business and operational needs. • Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management. • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions. • Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. • Identify and prioritize short term and long-term goals. • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. • Use independent judgment within broad parameters. • Designs and implements solutions to complex problems.

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts. • Drive architecture reviews and design consultations to understand each customer's deployment. • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. • Quarterback the full LiveKit team behind each account. • Be the customer's voice inside LiveKit, translating field signal into product feedback. • Lead executive business reviews that connect platform health to business outcomes. • Be on-site with customers for major launches and executive reviews. • Spot expansion signal early and hand it cleanly to sales.

• Provide input to the writing of proposals and Statements of Work • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) • Assist with assessment and design of solutions as well as post-installation issues • Assist with Veeam Software solution implementation effort estimation • Create white papers, solutions guides, best practices, custom documentation, etc. • Deliver onsite knowledge transfer on Veeam Software solutions • Document configuration and completed activities • Analyse installed environments and guide optimal Veeam Software configurations • Facilitate communication between client and Veeam support • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions • Provide input for improvement of process and documentation • Overnight business stays to meet company goals and objectives

• Help grow local business market share • Defend small business America and the American Dream • Work with existing clients and hunt for new business • Become SaaS (software as a service) experts • Receive world-class training • Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy • Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business • Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products • Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future