Senior Technical Account Manager, German Speaking
Location
Germany
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Account Manager, German Speaking
Proofpoint
• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction. • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. • Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. • Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. • Develop deep understanding of customer’s business and operational needs. • Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management. • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions. • Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. • Identify and prioritize short term and long-term goals. • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. • Use independent judgment within broad parameters. • Designs and implements solutions to complex problems.
Job Requirements
- 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
- Knowledge of data communication concepts and technologies, specifically email and networking
- Knowledge of Linux, SMTP, and MySQL
- Working knowledge of Windows, Active Directory, and Microsoft Exchange
- Very strong customer service and excellent communications skills, both written and oral
- A history of successfully leading and directing technical staff through crisis situations
- Adaptable and willing to learn new technologies
- Knowledge of project management and strong time management skills
- Ability to effectively work in a team environment as well as independently
- Fluent German speaker is mandatory for this position.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
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