• Develop the study's methodological plan. • Conduct national and international literature reviews. • Review scientific literature, technical and regulatory documents. • Identify the main structuring concepts related to dementia. • Map the different types of dementia, risk factors, prevention, diagnosis, treatment, rehabilitation and long-term care. • Identify public policies, national plans and international initiatives related to the topic. • Map the main institutional actors, organizations, networks and reference centers. • Organize the subject area into analytical axes and categories. • Identify knowledge gaps and opportunities for future action. • Develop a conceptual map of the subject area.

• Answer inbound patient calls professionally and confidently • Make outbound calls when follow-up is required • Respond to patient inquiries via email • Schedule, reschedule, and confirm appointments • Verify and update patient information accurately • Explain scheduling requirements and appointment preparation instructions • Communicate clearly and professionally with patients and internal teams • Navigate multiple systems while documenting interactions accurately • Deliver an exceptional patient experience on every interaction

• Under general supervision, reviews and evaluates insurance applications to assess risk, determine acceptability, establish appropriate coverage, and develop pricing recommendations. • Builds, maintains, and strengthens relationships with agencies and brokers to support business growth. • Conducts industry research on forms, rates, market trends, and legal developments, and provides recommendations to underwriting staff and management as needed. • Develops and manages a profitable book of business within an assigned territory, ensuring results align with company growth and profitability objectives.

• Collaborate closely with laboratory teams, customers, and cross-functional partners to deliver automation solutions aligned with diagnostic workflow needs. • Provide technical expertise to support the implementation, optimization, and performance of laboratory automation systems. • Deliver user training and guidance to ensure effective adoption and operation of automation solutions. • Support the successful deployment and ongoing maintenance of automation systems across customer sites and laboratory environments. • Contribute to improving laboratory efficiency and operational excellence through innovative automation applications.