• Gestion de flux multicanaux : appels entrants, SMS et emails • Assistance aux utilisateurs (moniteurs, élèves) rencontrant des problématiques liées : à l’application, aux examens, au parcours de formation • Suivi des demandes et coordination avec les équipes internes si besoin

Role Description We are expanding our remote team and are seeking detail-oriented individuals to assist with client support and administrative coordination. This role focuses on organizing service requests, maintaining accurate records, communicating with clients, and ensuring a smooth experience throughout the service process. This opportunity is well suited for individuals who are organized, dependable, communicate effectively, and enjoy working independently while collaborating with a remote team. - Coordinate client requests and service arrangements based on individual needs and preferences - Research available options and prepare recommendations when appropriate - Confirm and verify service details to ensure accuracy - Communicate professionally with clients through phone, email, and online messaging platforms - Assist with updates, modifications, and general client inquiries - Maintain accurate records, documentation, and scheduling information - Follow established procedures and company guidelines - Participate in training Qualifications - Must be at least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or eligible countries within Latin America - Strong written and verbal English communication skills - Excellent organizational and time management abilities - Comfortable using email, online platforms, and digital communication tools - Reliable internet connection and access to a smartphone; computer access is strongly preferred - Ability to work independently and manage multiple tasks efficiently Benefits - Remote work environment - Flexible scheduling - Comprehensive onboarding and ongoing training - Collaborative and supportive team environment

Role Description We are seeking a dependable and organized Remote Client Services Coordinator to join our growing team. This fully remote position is ideal for individuals who enjoy helping others, staying organized, and managing multiple responsibilities in a professional environment. If you are detail-oriented, communicate effectively, and enjoy working independently while providing outstanding client support, we encourage you to apply. In this role, you will serve as a primary point of contact for clients by: - Coordinating appointments - Organizing schedules - Maintaining accurate records - Providing timely updates throughout the service process - Assisting with managing calendars - Responding to inquiries - Confirming important information - Ensuring that all details are accurately documented Your ability to stay organized and prioritize tasks will help create a smooth and efficient experience for both clients and internal team members. The ideal candidate is self-motivated, dependable, and comfortable working in a remote environment. You should possess: - Excellent written and verbal communication skills - Strong attention to detail - The ability to manage multiple priorities while maintaining a high level of professionalism - Confidence using email, online scheduling platforms, and digital collaboration tools - A willingness to learn new systems Qualifications - Excellent written and verbal communication skills - Strong organizational and time management abilities - High level of attention to detail - Ability to prioritize multiple responsibilities and meet deadlines - Comfortable working with online software, email, and digital communication platforms - Self-motivated with the ability to work independently - Professional, dependable, and customer-focused - Previous experience in customer service, administrative support, scheduling, office coordination, reception, or related roles is beneficial but not required Requirements - Comprehensive training, resources, and ongoing support are provided to help you succeed Benefits - Flexible scheduling - A supportive remote work environment - Opportunities to develop valuable professional and organizational skills - Contributing to a team committed to providing exceptional client service

Role Description This position will be field based within the Tri-State Region (NJ, NY, CT, RI). As a Professional Services Veterinarian for our company, you embody our unconditional commitment to healthier animals by acting as coach, leader, and advisor to our internal and external customers. We provide our Professional Services Veterinarians with a culture of support, development, and continuous learning to assure we reach our shared goals. Responsibilities: - Function as an integral member of the Regional Leadership Team supporting territory managers by demonstrating and conveying the value and benefits of our company's Animal Health portfolio through: - Preparation and delivery of technical lectures on our product line to key customers, strategic accounts, and professional veterinary organizations. - Offering solutions that align with customer needs and business priorities. - Partner with Regional Sales Manager to develop and execute effective business strategy to reach and exceed regional and organizational priorities for lasting success. - Meet with key opinion leaders in both clinical and university settings to discuss our company's Animal Health portfolio as well as potential new business opportunities. - Represent our company's Animal Health at veterinary schools and veterinary associations and conferences. - Serve as the region’s technical expert, evaluating regional and individual technical training needs of the sales representatives and coaching sales representatives in technical selling skills. - Collaborate with R&D, Learning and Development, Marketing, Veterinary Insights & Medical Affairs, and Sales to achieve organizational priorities. Qualifications - Doctor of Veterinary Medicine (DVM/VMD) degree. - Minimum 5 years experience in clinical companion animal veterinary practice. - Ability to take complex issues and translate into easily comprehensible content for respective audiences. - Experience presenting in front of a variety of audiences with different levels of medical knowledge. - Excellent oral and written communications skills. - Competency in MS Office (Word, PowerPoint, Excel). - Must be able to work effectively with our customers, internal and external. Requirements - Experience with companion animal vaccines, parasiticides, and therapeutics. - Applicable advanced degrees and research experience. - Delivery of training or instruction within a structured organization. - Leadership and/or management experience. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. - Annual bonus and long-term incentive eligibility, if applicable.