The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. Processes referrals requests and authorizations while working closely with physicians, employers, and payors. Customer service is a top priority to achieve a positive impact on the cost and quality of care rendered to injured employees. First point of escalation for all case related issues requiring guidance. Responsible for daily completion of assigned patient referrals, while meeting production requirements. Reviews, processes, and supports Specialist referral requests by Concentra sites as defined by the market. Obtains authorization for Specialist referrals and schedules appointments accordingly. Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable. Provides all necessary information such as medical records, prescriptions, etc. to payor. Communicates with stakeholders, payor, employer, and patient as appropriate. Records all appropriate information via OA/CR module of OccuSource per Concentra policy. Builds relationships with provider, employer, and payor communities. Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor. Handles calls according to the call guidelines of the department. Participates in quality assurance processes including but not limited to the audit program, case reviews, and training sessions.

We are looking for a dependable and detail-oriented Online Reservationist to join our remote team. In this role, you will support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. This is an excellent opportunity for individuals who enjoy working behind the scenes to bring dream vacations to life. Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences Communicate with clients and vendors regarding updates, changes, or special requests Maintain accurate records of bookings and client communications Stay informed on supplier promotions, destination policies, and system updates Collaborate with other team members and travel advisors to ensure a smooth booking experience Provide high-level service and professionalism in all client interactions

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims Examiner adjusting position, collaborating with vendors, and/or virtually inspecting and estimating losses damaged by fire, water, weather, or other unexpected events. The Property Claims Examiner will apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting. Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims. Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction. Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses. At times may direct, monitor, and review files handled by independent adjusters to conclusion. Other functions may be assigned.

We’re seeking a Customer Service Representative to join us. This is a remote position. As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquiries, all from the comfort of your own home! Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options Explain billing statements, balances, and payment plans in a clear and compassionate manner Document interactions accurately in billing and patient management systems Collaborate with other Zotec Teams to resolve patient concerns Maintain compliance with HIPAA and company policies at all times Meet quality, productivity, and customer satisfaction standards