We are looking for a dependable and detail-oriented Online Reservationist to join our remote team. In this role, you will support clients by researching availability, managing travel bookings, and ensuring accuracy in all reservation details. This is an excellent opportunity for individuals who enjoy working behind the scenes to bring dream vacations to life. Process client reservations for hotels, resorts, cruises, and vacation packages using online booking systems Review and confirm booking details, ensuring accuracy with travel dates, destinations, and preferences Communicate with clients and vendors regarding updates, changes, or special requests Maintain accurate records of bookings and client communications Stay informed on supplier promotions, destination policies, and system updates Collaborate with other team members and travel advisors to ensure a smooth booking experience Provide high-level service and professionalism in all client interactions

If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims Examiner adjusting position, collaborating with vendors, and/or virtually inspecting and estimating losses damaged by fire, water, weather, or other unexpected events. The Property Claims Examiner will apply knowledge of current Company policies, applicable regulatory standards, and procedures to investigate, evaluate and settle moderate Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting. Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. Establish reserve amounts within prescribed settlement authority limit and negotiate settlement of claims. Responsible for effectively and timely communicating with insureds and/or their representatives to resolve issues and ensure customer satisfaction. Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses. At times may direct, monitor, and review files handled by independent adjusters to conclusion. Other functions may be assigned.

We’re seeking a Customer Service Representative to join us. This is a remote position. As a remote Customer Service Representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquiries, all from the comfort of your own home! Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options Explain billing statements, balances, and payment plans in a clear and compassionate manner Document interactions accurately in billing and patient management systems Collaborate with other Zotec Teams to resolve patient concerns Maintain compliance with HIPAA and company policies at all times Meet quality, productivity, and customer satisfaction standards

This position may be performed remotely or in office, specifically providing phone support for Credit Union Members during non-traditional business hours. Essential Functions and Responsibilities: Personally provides exceptional member service; uses Service Standards in every work-related interaction. Actively participates in meeting the goals of the department and the Credit Union. Works cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals. Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously. Service: Serves as department representative, answering incoming member phone calls after hours. Provides back-up support for Card Services Specialists’ daily work and reports. Collects initial details for disputes, input and posting files, and reconciliations. Works reports and logs that are used in conjunction with each card type. Reissues lost, stolen or damaged credit and debit cards, maintaining logs for each card type; prepares new or replacement cards to be mailed. Resets Personal Identification Numbers (PINs), implements travel strategies, updates card information and assists with authentication tokens. Accesses various systems to manage or research information including Symitar, Co-Op, CPI Card Group and Visa Debit Processing Service (DPS). Warm transfer calls to Visa’s automated system for card activation/PIN reset or change and to Visa Falcon for Falcon block and others as needed. Manually processes monetary credit and debit card transactions to ensure accurate account balance. Balances, processes, and/or maintains various shared branch, credit, debit and ATM reports, including General Ledgers (GLs). Reports suspicious activity identified to the department leadership to further investigate. Development: Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas. Provides feedback on department policies and processes to improve efficiency and service outcomes. Regular and predictable attendance and punctuality. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates. Maintains working knowledge of Credit Union policies and procedures. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.