• Review, select, and process auto accident police reports associated with damage claims. • Verify claims information. • Respond to claims adjustor requests for information. • Record claim information via data entry into CMR’s customized software applications. • Communicate with others in a courteous and professional manner.

• Perform on-site installations, maintenance, and repairs of Ergotron equipment. • Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality. • Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance. • Document service visits, including repairs performed and parts used, in the company’s service management system. • Maintain timely and accurate expense reporting and submissions. • Respond to customer inquiries and issues promptly and professionally. • If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls. • Effectively manage time tracking as outlined in policy stated in employee resource guide. • Travel to customer locations as assigned, travel up to 100% is required. • If applicable, assist in managing the relationship with customer for assigned account(s). • Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. • Additional duties as requested. • Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

• Provide executive oversight for a portfolio of large, complex, and high-profile projects, ensuring consistent execution and performance. • Support Project Executives throughout all phases of work from pursuit of support and project handoff through closeout and warranty. • Ensure execution strategies, staffing plans, constructability reviews, and logistics plans are established early and executed consistently across projects. • Lead executive-level project reviews and intervene when performance deviates from the plan. • Maintain full P&L responsibility for all assigned projects. • Oversee project forecasting, margin performance, contingency management, change strategy, and cash flow. • Review financial performance and guide Project Executives in recovery planning when projects fall below expectations. • Lead, mentor, and develop Project Executives. • Ensure adherence to company policies, procedures, and operating standards. • Set expectations for performance, accountability, and leadership behaviors. • Support succession planning, leadership readiness, and long-term talent development. • Participate in hiring, evaluation, and advancement of senior project leadership. • Ensure effective utilization of Project Controls as an execution support function.

• Set up and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR ICS protocols • Can operate efficiently with minimum need for active supervision • Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues • Can back up/fill in for the supervisor on many administrative tasks • Acts as a mentor/trainer for other staff and is a technical resource • Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA) • Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies • Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner • Coordinate coverage and administration of insured programs with the appropriate carrier • Establish and maintains rapport with clients and their employees to ensure customer service goals are met • Maintain and administer appropriate check cycle payments and procedures • Coordinate return to work efforts with claimant, provider, and client • Answer all telephone claim calls from claimants, clients and carriers within 24 hours • Provide highest quality of customer service • Follow attendance policy: consistency in work schedule and punctuality • All other duties as assigned