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Ergotron

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Field Service Specialist II

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

California

Posted

7 days ago

Salary

$25 - $30 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglishERP

Job Description

Field Service Specialist II

Ergotron

• Perform on-site installations, maintenance, and repairs of Ergotron equipment. • Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality. • Fulfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance. • Document service visits, including repairs performed and parts used, in the company’s service management system. • Maintain timely and accurate expense reporting and submissions. • Respond to customer inquiries and issues promptly and professionally. • If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls. • Effectively manage time tracking as outlined in policy stated in employee resource guide. • Travel to customer locations as assigned, travel up to 100% is required. • If applicable, assist in managing the relationship with customer for assigned account(s). • Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. • Additional duties as requested. • Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.

Job Requirements

  • Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred.
  • 2-5 years experience in field service or technical support roles.
  • Strong mechanical and electrical troubleshooting skills.
  • Experience with electronic testing equipment (multimeters, etc.)
  • Excellent communication and interpersonal skills.
  • In healthcare environment, required to adhere to all site level vaccine and screening requirements.
  • Ability to work independently and manage time effectively.
  • Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce.
  • Must be able to perform the physical requirements of the job as described to you for the position.
  • Valid driver’s license with safe driving record.

Benefits

  • medical
  • dental
  • vision
  • life
  • disability
  • tuition reimbursement
  • 401k with match
  • Employee Assistance Program (EAP)
  • five weeks of Paid Time Off (PTO)
  • eleven paid holidays
  • ten weeks of paid maternity leave
  • four weeks of paid paternity leave
  • three days of paid grandparents leave

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