transforming risk into opportunity
Senior Integrated Absence Specialist
Location
California
Posted
9 days ago
Salary
$66K - $71K / year
Seniority
Senior
Job Description
Senior Integrated Absence Specialist
TRISTAR Insurance Group
• Set up and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR ICS protocols • Can operate efficiently with minimum need for active supervision • Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues • Can back up/fill in for the supervisor on many administrative tasks • Acts as a mentor/trainer for other staff and is a technical resource • Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA) • Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies • Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner • Coordinate coverage and administration of insured programs with the appropriate carrier • Establish and maintains rapport with clients and their employees to ensure customer service goals are met • Maintain and administer appropriate check cycle payments and procedures • Coordinate return to work efforts with claimant, provider, and client • Answer all telephone claim calls from claimants, clients and carriers within 24 hours • Provide highest quality of customer service • Follow attendance policy: consistency in work schedule and punctuality • All other duties as assigned
Job Requirements
- High school diploma or GED (minimum)
- One (1) year experience in administrative office environment (preferred)
- 5+ year prior Leave of Absence and/or related disability experience
- Must be organized and possess the ability to document files accurately
- Must have a thorough understanding of Federal and Statutory regulations regarding FMLA, CFRA, and PDL
- Ability to comprehend and integrate the above programs with VDI, STD, and VDI benefits
- Computer proficient in Word, Excel, and Web applications
- Ability to effectively communicate, both verbally and in writing, with employees, supervisors, and external providers using tact and diplomacy when expanding decisions
- Ability to educate and counsel on sensitive and complex issues
- Good planning and organization skills to multitask in a high volume and fast paced work environment
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Benefits
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) plan
- Paid holidays
- Paid time off
- Referral bonus
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