Lumen Technologies is self-described as a global company of 40,000+ professionals empowering businesses, government, and communities to “produce amazing thing
Lead Site Reliability Engineer
Location
United States
Posted
1 day ago
Salary
$105.8K - $155.2K / year
Seniority
Lead
Job Description
Lead Site Reliability Engineer
Lumen Technologies
Role Description We are seeking a highly skilled and proactive Lead Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, automation, and AI-assisted engineering practices. The Lead SRE requires an AI-native mindset, understands the software development lifecycle (from coding to support) and applies modern AI tools to enhance productivity, quality, and operational excellence. This role will shape how Lumen combines the latest technologies, including AI-driven automation, to modernize software delivery and application lifecycle management. This role will collaborate with key stakeholders across the engineering organization — including product owners, developers, and testers — to design, optimize, and automate business and technical processes, while effectively navigating multiple teams within a large and complex organization. This role is designated as a fully remote position within the United States. Main Responsibilities - Production Support & Incident Management - Implement AI systems and automations to assist during ongoing outages and triage potential ones. - Provide Tier 3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments. - Lead root cause analysis and post-mortem processes, incorporating AI-assisted analysis and pattern detection to ensure continuous improvement. - Performance Optimization - Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools. - Implement tuning strategies across application layers, databases, and infrastructure. - Drive initiatives to improve latency, throughput, and resource utilization. - Monitoring & Observability - Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. - Proactively monitor the errors and performance on Lumen Connect. - Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar. - Automation & Infrastructure as Code - Develop and maintain automation scripts and tools for deployment, scaling, and recovery. - Use Terraform, or similar IaC tools to manage AWS resources. - Reliability Engineering - Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability. - Champion SRE principles such as SLIs, SLOs, and error budgets. - Advocate for resilient architecture and fault-tolerant design patterns. - Collaboration & Communication - Work closely with software engineers, DevOps, and product teams to align reliability goals. - Document processes, runbooks, and best practices for knowledge sharing. - Provide mentorship and guidance on reliability and operational excellence. Qualifications - 5 years overall professional experience in SRE, DevOps, or infrastructure engineering roles. - Experience with Terraform, or similar IaC tools to manage Cloud resources. - Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks. - Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI. - Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog). - Familiarity with containerization and orchestration (Docker, Kubernetes). - Excellent AI and problem-solving skills, and a proactive mindset. Preferred Qualifications - Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.). - Certifications in AWS or related technologies are a plus. - Experience of application development using Java Microservices and Spring Boot framework. - Experience with Agile/SCRUM Methodologies and development practices. Compensation - Location Based Pay Ranges: - $105,786 - $141,047 in various states. - $111,074 - $148,099 in various states. - $116,364 - $155,152 in various states. Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
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