AppLogic Networks

• Design, implement, and integrate Sandvine solutions into customer production environments. • Perform system installations, configuration, and deployment testing across on‑prem, virtualized, and cloud platforms. • Troubleshoot and resolve software, hardware, and network issues during deployments and post‑deployment. • Optimize solutions for customer‑specific network architectures and use cases. • Create and maintain technical documentation including deployment guides and post‑deployment reviews. • Communicate technical concepts clearly to both technical and non‑technical stakeholders. • Collaborate with internal teams to meet project timelines and delivery commitments. • Stay current with evolving technologies and leverage AI tools to improve delivery and troubleshooting.

• Own Pre-Sales for Your Accounts • Lead all pre-sales activities for assigned European customers and territories • Partner closely with Account Managers to achieve revenue and growth targets • Act as the primary technical authority for AppLogic Network solutions • Design, Demo, and Prove Value • Translate customer business challenges into scalable technical architectures • Build and deliver high-impact demos, dashboards, and proof-of-concepts in real customer environments • Use AI Lab to rapidly prototype, iterate, and showcase AppLogic Network value • Run executive-level product demonstrations and technical workshops • Influence Deals and Decisions • Create solution architectures, product dimensioning, BOMs, and sales quotes • Respond to RFx and influence deal strategy with strong technical positioning • Develop compelling sales materials and presentations that close deals • Be the Voice of the Customer • Act as a trusted advisor to customers and internal field teams • Bridge Sales and Product by bringing structured customer feedback to R&D and PLM • Help manage escalations and resolve complex customer challenges • Represent CXS and AppLogic at customer events, forums, and industry meetings • Lead Thought Leadership • Participate in technology competency centers • Build deep expertise in your chosen domain and act as a thought leader internally and externally

• Own Pre-Sales for Your Accounts • Lead all pre-sales activities for assigned European customers and territories • Partner closely with Account Managers to achieve revenue and growth targets • Act as the primary technical authority for AppLogic Network solutions • Design, Demo, and Prove Value • Translate customer business challenges into scalable technical architectures • Build and deliver high-impact demos, dashboards, and proof-of-concepts in real customer environments • Use AI Lab to rapidly prototype, iterate, and showcase AppLogic Network value • Run executive-level product demonstrations and technical workshops • Create solution architectures, product dimensioning, BOMs, and sales quotes • Respond to RFx and influence deal strategy with strong technical positioning • Develop compelling sales materials and presentations that close deals • Act as a trusted advisor to customers and internal field teams • Bridge Sales and Product by bringing structured customer feedback to R&D and PLM • Help manage escalations and resolve complex customer challenges • Represent CXS and AppLogic at customer events, forums, and industry meetings • Participate in technology competency centers • Build deep expertise in your chosen domain and act as a thought leader internally and externally

• Own and deliver regional revenue targets, profitability, and market share growth • Define and execute a multi-year sales strategy aligned to aggressive growth ambitions • Personally lead and close strategic, high-value Enterprise and Telco deals • Expand footprint across complex enterprise customers and large-scale Telco accounts • Build strong executive relationships with customers, partners, and key stakeholders • Drive a disciplined, data-driven sales engine across pipeline, forecasting, and execution • Scale high-performing B2B, MSP, and channel-led sales motions • Improve win rates, forecast accuracy, and sales productivity through structured execution • Partner with Product, Marketing, and Customer Success to deliver a seamless enterprise GTM approach • Identify whitespace opportunities across evolving enterprise ecosystems and Telco • Build and lead a high-performance regional sales organization • Develop strong frontline and second-line leaders with a clear succession pipeline • Set a culture of accountability, ownership, and performance excellence • Translate enterprise-level strategy into region-specific execution plans • Bring strong market intelligence across enterprise trends and Telcos, competition, and customer needs • Drive innovation in approach , especially in complex, multi-stakeholder sales environments

• Responsible for building and scaling AppLogic Networks' direct enterprise presence across key markets • Identify, engage, and close high-value enterprise opportunities • Develop multi-threaded relationships across technical and business stakeholders • Establish AppLogic Networks' as a critical part of your customers’ infrastructure and revenue strategy

• Performing daily data center operations-based activities at one of Applogic Networks’ key accounts. • Monitor, identify, and lead to resolution potential issues on a high availability production environment. • Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks. • Diagnosed Applogic Networks equipment failures. • Recommend configuration changes and assist with implementations. • Initiative-taking health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise. • Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs). • Debugging network issues using Wireshark, tcpdump, tcpreplay or similar tools.

• Performing daily data center operations-based activities at one of Applogic Networks’ key accounts. • Monitor, identify, and lead to resolution potential issues on a high availability production environment. • Collaborate with Customer Network Operations for deployment, maintenance, administration, and operational tasks. • Diagnose Applogic Networks equipment failures and recommend configuration changes. • Initiative-taking health monitoring of software/hardware issues, daily monitoring of system health, KPIs, logs, and alarms with a sense of urgency when issues arise. • Analyze and troubleshoot critical Applications traffic and detect problems using essential software tools. • Lead the analysis/discussion with other departments to solve and prevent issues.

• 與客戶網路營運部門協作,負責部署、維護、管理及日常營運工作 • 診斷並排除 AppLogic Network 設備或系統異常 • 提出系統設定變更建議並協助執行 • 為 AppLogic Network 所有設備與解決方案進行軟體維護與更新 • 主動監控系統健康度、KPI、日誌及警示,於異常發生時即時處理 • 遵守客戶變更管理與維護時段(maintenance window)作業流程 • 使用分析工具(如流量分析器、模擬器、流量檢測器、MRTG、PRTG、SNMP 輪詢、系統紀錄等)進行流量監控與問題排除 • 主導跨部門分析與技術討論,以預防問題重現 • 依需求提交與升級案件至二線(L2)支援團隊 • 負責案件管理與追蹤,確保問題妥善解決並提升客戶滿意度 • 提供顧問式支援與指導資淺同仁 • 積極參與品質審查及團隊持續改進

• Perform daily monitoring and testing of critical applications, system health, logs, and alarms with a strong sense of urgency when issues arise • Investigate critical application traffic and detect problems using tools such as traffic sniffers, simulators, MRTG, PRTG, SNMP polling, and log analysis • Work on deployed solutions to identify grey critical apps/protocol traffic and design new solutions for monitoring and detection • Lead discussions and analysis with cross-functional departments to solve and prevent issues before they impact customers • Provide knowledge transfer and technical guidance to customers, empowering them to better understand and leverage AppLogic Networks solutions • Serve as the primary liaison between customer operations and AppLogic Networks' Customer Support, Account Management, and engineering teams — managing escalations, status updates, and resolution timelines • Work directly with equipment and tools as needed, supporting team members across a cross-functional environment

• Operate and maintain database clusters on platforms such as Vertica, Microsoft SQL Server, and OracleDB • Monitor and maintain database cluster health to ensure optimal performance at all times • Perform query optimization, query profiling, and performance monitoring on an ongoing basis • Work with customer network and business teams to collect analytical requirements • Create new BI reports and update existing ones to accommodate evolving business needs • Develop new reports proactively, drawing on best practices from other AppLogic Networks deployments • Present reports directly to the end customer in a clear and structured manner • Communicate status updates to the customer and schedule further investigation activities until resolution