• Serve as a regional facilities subject matter expert and resource for operations and onsite teams. • Provide technical guidance and coaching to Maintenance Supervisors and Property Managers to promote consistency and best practices. • Lead facilities meetings, facilitate training, and share technical knowledge across the portfolio. • Support implementation of company standards, maintenance programs, and operational initiatives. • Oversee maintenance operations and ensure proper upkeep of all physical assets, including HVAC, plumbing, electrical, appliances, and building systems. • Partner with site teams on turn planning, work order performance, and preventive maintenance programs. • Conduct regular property inspections and provide recommendations to address deficiencies and operational risks. • Assist with emergency response, major repairs, and property-related incidents as needed. • Oversee approved capital improvement projects, including renovations, rehabilitations, and insurance-related repairs. • Coordinate contractors and vendors to ensure quality workmanship, budget adherence, and timely completion. • Support due diligence activities related to acquisitions, dispositions, and asset evaluations. • Evaluate vendor performance and support ongoing service improvement. • Partner with operations teams to monitor maintenance and capital expenditures and forecast regional needs. • Identify cost-saving opportunities while maintaining service quality and asset integrity. • Promote regulatory compliance, safety best practices, and proper use of PPE across the portfolio. • Support property readiness for audits, inspections, and risk management initiatives. • Promote timely, consistent, and customer-focused service delivery across all communities. • Assist onsite teams in resolving complex maintenance-related resident concerns.

• Define and own the KPIs for the App channel; report channel health to Commercial and Product leadership. • Own the app store rating/score as a KPI, along with review response rate and time-to-response — and ensure issues players raise in reviews are triaged, routed and resolved. • Act as KTO's main contact for Google and Apple, managing the platform relationships alongside Development and Product, including approvals, policy compliance and escalations. • Map the full mobile user journey and maintain a prioritised backlog of friction points and growth opportunities — handing clear, evidence-backed problems to Product, CRM and Marketing. • Partner with Product to influence (not own) the mobile roadmap, ensuring commercial and journey priorities are represented. • Work closely across CX, Special Cases, Tech, CRM and Commercial to connect player feedback, incidents and priorities into a coherent channel plan. • Work with CRM/Lifecycle to align in-app messaging, push notifications and loyalty mechanics (Clube KTO) with the channel strategy. • Partner with Marketing and Acquisition on install campaigns, ASO, attribution and the post-install experience. • Coordinate app release readiness: feature rollout, comms, store updates, and adoption tracking. • Use data (with the Data team) to find what's working, what's leaking, and where to invest next. • Champion a mobile-first standard across the business and raise the quality bar for anything that touches the app.

• Own the full paid performance portfolio for B2B Travel, covering strategy, execution, and measurement across all channels: search, social, programmatic, CTV, audio, and emerging platforms. • Drive net-new business sign-ups and improve the rate at which sign-ups convert into first-time bookers, owning both halves of the acquisition motion. • Drive acquisition efficiency, measured against product-line ROAS and LTV:CAC, not channel-level proxies. • Partner across Performance, Analytics, and Product to ensure measurement, attribution, and signal quality reach a high bar across the sign-up and first-booking funnel. • Own the creative testing loop for Travel (hypothesis, variant, scaled winner) in partnership with brand and creative resources. • Lead channel expansion into net-new paid channels (CTV, Spotify and audio, direct mail, emerging platforms) with a structured test-and-graduate framework. • Build and maintain the weekly performance narrative for Travel: what's working, what's not, and what's next. • Coordinate with lifecycle and CRM so paid acquisition hands off cleanly into the customer journey, without owning the email and journey flows yourself. • Use AI tools and workflows to increase throughput: audience building, creative briefing, performance reporting, and in-platform optimization.

• Execute the innovation strategy by launching a disruptive innovation funnel 2027 – 2030+ across big bets & base line extensions • Manage the pipeline of projects, move projects through stage gates, commercialize and launch the innovations year on year for national and custom retail partners • Deliver innovation that sticks - identify, explore, and drive white space innovation in partnership with the VP and x-functionals • Input into the Innovation Strategy as a core team member • Help create innovation and category stories for strategic customers across brick and mortar and ecommerce • Partner with Brand Strategy, Marketing, Insights & Finance & eCom to create innovations that deliver on all business goals • Influence the broader Brand team on long-term brand & innovation strategy and identify key growth accelerators • Contribute to our culture and make life at Camp OLLY better for us all