Simply Results Talent

Partner with clients to identify opportunities for CX modernization, workflow optimization, AI enablement, automation, and operational transformation Help customers navigate evolving customer experience strategies through the integration of technology, AI, human expertise, and global delivery models Drive adoption and expansion of strategic Liveops capabilities, including AI-enabled and platform-led solutions Translate industry trends, market dynamics, and emerging technologies into actionable recommendations for customers Serve as the voice of the customer internally to influence future innovation, solution development, and service strategy Identify opportunities for account expansion, new solution adoption, and long-term strategic growth Partner closely with Sales, Product, Professional Services, Technology, and Operations teams to align solutions with customer priorities and business objectives Support the development of outcome-based partnership opportunities and value-driven solution strategies Drive commercial growth through consultative relationship management and strategic business alignment Coordinate internal teams to ensure alignment between customer expectations, operational execution, and business outcomes Collaborate across Workforce Management, Talent Acquisition, Training, Operations, Professional Services, Technology, and Product teams to deliver seamless customer experiences Lead cross-functional efforts focused on continuous improvement, innovation, scalability, and operational excellence Influence internal priorities and decision-making based on customer needs, strategic opportunities, and market trends

Temporary Client Results Associate

Location

United States

Posted

13 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Temporary Client Results Associate

Simply Results Talent

Role Description Are you passionate about providing top-notch support? Liveops is seeking a dedicated individual to be the cornerstone of our agent community's success. As a Client Results Associate, you will be the heartbeat of our operations, offering the first line of support to our independent agents and playing a pivotal role in their business triumphs. If you're a self-starter with a customer-centric mindset and a knack for problem-solving, we want you on our team. Your role is foundational to Liveops success. You nurture a culture of engagement and create a community with our Independent Agents. They turn to you for support and you’re a key element to their business’ success. As the first line of interaction with our Agents, you provide an exceptional Agent experience while ensuring client success. You do this by managing processes to maximize Agent support, performance, and satisfaction while showing empathy and positivity. The ideal candidate is process oriented, adaptable & able to effectively multi-task using several systems simultaneously. Qualifications - High School Diploma, GED or equivalent experience. - 1+ years of contact center/BPO experience or comparable customer service-related work experience. - Mastery of computer basics with an understanding of Microsoft products to include Outlook, Word, Excel, and PowerPoint. - Ability to type 35+ words per minute. - Strong and stable internet connection is required. Internet speed of 100 Mbps download and 25 – 50 Mbps upload. - Comfortable preparing, presenting and hosting sessions for both small and large audiences. - Excellent oral and written communication skills. - Ability to quickly learn and become a subject matter expert. - Ability to work independently and as part of a team with a willingness to mentor and assist in onboarding new team members. - Proactive, adaptable, ability to implement guidance and can work with a sense of urgency while keeping a strong attention to detail. Requirements - Assist independent business owners in developing their skills, achieving business goals and meeting program requirements. - Attention to detail. - Adaptability. - Customer Focused. - Communication Skills. - Quality Orientation. Benefits - Demonstrates a high level of customer experience to support the Agent community. - Team player with the ability to collaborate with cross-functional teams. - Highly motivated self-starter with a can-do attitude. - Capable of utilizing provided resources to assist the Agent community. - Ability to recognize trends within the Agent community and quickly escalate concerns for effective resolution. - Partner with program and cross-functional teams to support the growth of the client business and the Agent community. - Deliver a consistent, excellent customer experience to the Agent community by personalizing interactions and showing empathy in every Agent engagement. - Provide real-time support to Agents by utilizing resources to quickly answer on-call questions. - Promote active Agent engagement through motivation and education and advancement by diagnosing, troubleshooting, and resolving Agent issues via both on-call and off-call communications while adhering to Liveops compliance standards. - Actively contribute to Agent retention by utilizing current and new support tools. - Professional participation in client-specific activities such as email/Slack communications, calibration calls, responding to support tickets, engaging with agents in the forums, etc. - Monitor contacts to identify agent performance and contact trends. - Ability to read and execute instructions for a variety of applications and/or processes. - Point-of-contact to Agent community through the facilitation of sessions, office hours, reach out calls, and daily/weekly communications. - Assist the Brand Specialist with QA specific areas and communication as needed. Essential Job Functions - Ability to work in front of the computer for long periods of time. - Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays. - Ability to lead and/or participate in virtual meetings in a distraction-free environment with a willingness to participate on camera for both internal and external meetings, as needed. - Ability to adapt to rapidly changing business requirements and priorities. - Ability to work independently and meet deadlines.

Related Categories

Related Job Pages

More Director Jobs

The Emerging India Forum logo

Managing Director

The Emerging India Forum

The Emerging India Forum : Empowering Lives, Empowering Indians

Director13 days ago
Full TimeRemoteTeam 11-50Since 2020H1B No Sponsor

• As Managing Director, you'll help create the conditions for Awana Digital's people and programs to thrive. • Working closely with the Executive Director and leadership team, you'll help strengthen the organization's effectiveness by ensuring that our people, resources, systems, and priorities are aligned in support of our mission. • Key areas of responsibility include: - Supporting and developing staff while fostering a culture of trust, accountability, learning, and collaboration. - Creating clarity around priorities, goals, roles, and expectations across the organization. - Strengthening communication, coordination, and relationships across teams. - Designing and improving systems, workflows, and processes that help the organization operate effectively. - Supporting organizational planning, decision-making, and implementation of strategic priorities. - Aligning budgets, staffing, projects, and funder commitments with organizational goals. - Building structures that help teams navigate growth, change, and new opportunities. - Identifying challenges, solving problems, and helping move important work forward.

Wisconsin
$106K - $115K / year
Zydus Therapeutics logo

Director, National Accounts

Zydus Therapeutics

Zydus Therapeutics is a clinical stage, bio-pharmaceutical company focused on developing treatments to transform lives.

Director13 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

• Create and execute a business strategy and execution plan for assigned commercial/federal/state government payer markets with an objective to minimize access barriers through streamlined and transparent coverage resulting in smooth patient access to therapy • Drive education in coordination with commercial leadership and other Value & Access team members regarding commercial/federal/state marketplace activities and make recommendations for their pull through success in this marketplace to maximize appropriate use • Execute and support any necessary commercial/government contracts as necessary to optimize reimbursement /product access • Responsible for staying current with the evolution of trends and policies related to the commercial/federal/state government access markets • Create and update business strategies and plans as needed • Facilitate communication about this segment across all relevant stakeholders • Establish critical relationships with a variety of stakeholders within this segment • Establish Zydus Therapeutics as a strategic partner for commercial, federal and state customers • Reactively respond to any identified coverage issues and market access challenges within a given payer segment • Lead and demonstrate the ability to expand or build long-term executive level account relationships with targeted accounts • Collaborate with brand and medical teams to continually improve relationships • Attend key trade meetings (ex. PCMA, AMCP), POA’s and sales meetings • Develop internal triage process in collaboration with field leadership around coverage concerns including denials or appeals and a plan to remediate

New Jersey
$225K - $260K / year
Full TimeRemoteTeam 1,001-5,000

Role Description Sprout Social is looking to hire a Director of GTM Systems and Applied AI to lead our Revenue Operations systems function. In this role, you will lead a team to own the non-Salesforce tech stack and drive our GTM AI roadmap, engineering, and Center of Excellence governance. This is a hands-on-keyboard leadership role; you will personally build and prototype AI workflows alongside your engineers, rather than just directing them. What you’ll do - Own the GTM Tech Stack: Manage the architecture, configuration, and governance of all non-Salesforce platforms (Outreach, Gong, ZoomInfo, Fullcast, Openprise, etc.). - Drive Salesforce Strategy: Serve as the GTM business owner for CRM requirements; partner tightly with IT to prioritize the RevOps backlog and keep Salesforce aligned with revenue operations. - Lead and contribute to the GTM AI Roadmap & COE: Direct GTM AI Engineers building custom workflows; establish the Center of Excellence (COE) standards for AI governance, UAT, and build vs. buy decisions. - Build & Prototype: Take a hands-on role in developing and launching AI workflows, automations, and integrations - writing requirements, prototyping in agent frameworks, and getting into the API/data weeds when needed. - Govern Data Quality: Maintain system integrations, routing, and enrichment workflows to ensure clean, reliable data across the full stack in partnership with the Data/BI and IT teams. - Optimize & Consolidate Tooling: Run a structured system intake model with clear SLAs, and strategically consolidate redundant software to build a leaner tech stack. - Champion Team Leadership: Lead, unblock, and develop a high-performing team (GTM AI Engineers, Business Analyst, and GTM Systems Admin). Qualifications - 7+ years in GTM systems, sales operations, or revenue operations, with meaningful time both owning systems hands-on and leading technical teams. - Experience managing technical ICs (engineers, analysts, or systems specialists) and providing meaningful technical direction. - Strong Salesforce fluency as a business stakeholder and power user with the ability to write clear requirements and evaluate technical tradeoffs. - Experience managing or partnering with an IT or technical team as the business owner of a shared system. - Direct hands-on experience with two or more of our core stack: Claude, Gong, ZoomInfo, Lusha, Cognism, LeanData, Openprise, or Fullcast. - Technical fluency to direct AI engineers credibly (understanding CRM data models, enrichment architecture, API integrations, and custom builds vs. integration platforms). - Demonstrated track record of deploying AI or automation in a GTM context, shipping workflows revenue teams actually use. - Strong data orientation with an understanding of data design, reliability, and governance standards. Preferred qualifications - Familiarity with agent frameworks or platforms (Claude Agent SDK, n8n, Vercel AI SDK). - Hands-on experience with Fullcast and/or Openprise. - Proven track record of driving software stack consolidation in B2B SaaS. - Experience with Marketing Automation (Marketo, HubSpot) and lead lifecycle design. - Direct hands-on experience with Salesforce CPQ or Revenue Cloud. - Familiarity mapping sales methodologies (MEDDPICC) into CRM field design. How you’ll grow - Within 1 month: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members to gain a broader understanding of our products and organization. - Build deep relationships with your direct reports, the VP of RevOps, and key GTM stakeholders. - Map the current stack state, integration gaps, and data quality debt. - Align with the VP of RevOps on GTM AI roadmap priorities and sequencing. - Personally prototype and ship at least one production AI workflow. - Within 3 months: Publishing a formalized GTM AI roadmap with clearly sequenced priorities. - Defining and launching the AI COE operating model, including intake processes, UAT standards, and clear "ship criteria." - Ensuring the IT partnership is running smoothly at the working level via your team's Business Analyst. - Within 6 months: Successfully deploying multiple AI workflows into production, driving measurable rep productivity gains. - Establishing the COE as a known, trusted resource across GTM, where teams proactively bring business problems to be solved. - Initiating stack rationalization efforts with a clear, strategic consolidation roadmap underway. - Within 12 months: Consistently executing against the AI and systems roadmap, optimizing revenue engine velocity and efficiency. - Successfully reducing stack redundancy while expanding the capabilities of our core tools. - Obtaining and acting upon cross-functional feedback to continuously refine data standards, tooling governance, and team impact. Benefits - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

United States
$200K - $330K / year
Full TimeRemoteTeam 10,001+Since 2013H1B Sponsor

• responsible for developing and delivering the sales franchise curriculum for AbbVie US customer facing teams • lead the development and delivery of the annual training strategy • manage initiative and program design efforts involving external and internal organizations • build and lead a team of highly effective trainers that build curriculum that fosters development of AbbVie Leadership Attributes • develop and implement a proactive approach to measuring the impact of learning • interact with and influence all levels of line management to plan, design and develop learning strategies that will contribute to the achievement of related business objectives

Illinois
$141.5K - $268.5K / year