Sprout General Referrals

Role Description Sprout Social is seeking an experienced and visionary Principal Product Manager to drive the strategy, execution, and launch of key artificial intelligence features, expanding the capabilities of Sprout’s agentic AI, Trellis. The Principal PM will work with a high degree of autonomy, serving as the deep domain expert for their focus area, driving experimentation, and fostering a culture of rapid iteration. This role is critical to Sprout’s transformation into a proactive social intelligence platform. What you’ll do - Define and evangelize a high-impact roadmap for Trellis Chat and Trellis Studio that translates customer needs into intuitive agentic workflows ensuring Trellis solves key customer pain points and drives ROI. - Lead high-stakes, platform-wide initiatives by identifying integration points across the Sprout portfolio, enabling customers to achieve sophisticated outcomes with minimal effort through seamless agentic assistance. - Partner deeply with cross-functional teams to develop our Trellis skills ecosystem. - Serve as the primary subject matter expert for Trellis within the product org, maintaining a constant feedback loop with customers. - Act as the connective tissue between GTM, Design, and Engineering to ensure that features are not only technically sound but also commercially viable and intuitively designed. - Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products. - Stay at the forefront of AI trends and the competitor landscape. - Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core. Qualifications - 10+ years of PM experience in platform or AI roles in a B2B product-driven SaaS environment. - Experience building agentic solutions within a B2B SaaS environment. - Proven success leading initiatives in a multi-product portfolio company. - Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions. How you’ll grow - Within 1 month, you’ll plant your roots, including: - Completing Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. - Learning the current state of AI at Sprout, along with future product and technical roadmaps. - Diving into our products to learn about what makes our software unique and why customers love our products. - Beginning to understand the capabilities and limitations of our AI and data platforms. - Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity. - Get hands-on with Sprout’s products, experiencing them from the customer’s perspective. - Within 3 months, you’ll start hitting your stride by: - Partnering with senior AI leadership to define key success metrics for your role and teams and how you will measure against them. - Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes. - Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success. - Within 6 months, you’ll be making a clear impact through: - Owning the Trellis chat & Studio roadmap and delivering measurable results on key strategic initiatives. - Identify key opportunities to improve cross-team collaboration and alignment. - Evangelizing our AI product vision with internal and external stakeholders. - Stepping up as a leader to share best practices across the Product organization and help others grow from your experiences. - Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders. - Within 12 months, you’ll make this role your own by: - Consistently meeting and exceeding established performance targets. - Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback. - Continue to evolve Sprout’s product culture, shaping the next generation of product leaders. - Being recognized as a subject matter expert and leader of Trellis at Sprout. - Surprise us! Use your unique ideas and abilities to change AI and our analytical capabilities in Sprout in beneficial ways that we haven’t even considered yet! Benefits - Comprehensive Health & Wellness: - Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: - Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: - 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: - 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: - A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: - Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: - A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: - A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: - 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: - Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

Role Description Sprout Social is looking to hire a Senior Director, FP&A (GTM) to join the Finance team. This is a senior leadership role at the center of Sprout’s go-to-market financial strategy, responsible for driving rigorous planning, executive-level insight, and scalable processes across a large and complex business. As a member of Sprout’s Finance team, you’ll help position Sprout for continued growth while maintaining the highest standards of financial rigor and operational excellence. Our team plays a critical role in shaping company strategy, partnering closely with executive leadership to guide investment decisions and drive sustainable growth. We value transparency, ownership, and thoughtful collaboration—meaning you’ll have both the autonomy and support to build scalable processes, influence key business outcomes, and lead through complexity. This is a high-visibility role with direct exposure to the company’s most senior leaders and the opportunity to shape how Sprout grows. What you’ll do - Own the financial strategy, planning, and performance management for Sprout’s go-to-market (GTM) organization—including Sales, Customer Success, and Support—with scope expected to evolve as the business grows. - Lead top-line forecasting, including ARR, revenue, and RPO, ensuring accuracy, rigor, and alignment with company objectives. - Own customer count and ARR reporting, including the metrics that contribute to external disclosures, ensuring accuracy and integrity at all times. - Drive annual planning for the GTM organization, partnering closely with Finance leadership to align GTM priorities with company-wide strategy; co-lead long-range planning with Corporate FP&A. - Serve as a strategic finance partner to the CRO, SVP of Customer Experience, and VP of Revenue Operations—influencing decision-making across growth, efficiency, and resource allocation. - Oversee forecasting, budgeting, and management of GTM spend (~$150M), including commissions modeling, ROI analysis, and headcount and capacity planning. - Anticipate business trends, risks, and opportunities before they surface—proactively framing scenarios, stress-testing assumptions, and preparing executive stakeholders for high-stakes conversations ahead of the curve. - Own and evolve KPI reporting and executive-level insights, translating complex financial data into clear, compelling narratives that drive decisions at the highest levels of the organization. - Build, lead, and scale a high-performing FP&A team—establishing the structure, processes, and talent to support a growing and evolving organization. - Champion the development of scalable financial models, systems, and processes, leveraging automation and AI to improve forecasting accuracy, reporting efficiency, and decision support. - Partner cross-functionally with Accounting, Data, and Business Operations to ensure alignment across financial, operational, and strategic planning. Qualifications - 12+ years of FP&A experience, with significant experience supporting GTM or Sales functions in a SaaS or subscription-based business; exceptional candidates with 8–9 years of highly relevant experience will be considered. - 5+ years of people management experience, including building, developing, and scaling high-performing finance teams. - Proven track record of owning top-line forecasting, including ARR, revenue, and key SaaS operating metrics. - Experience partnering directly with executive leadership (C-suite and VP-level) to influence investment decisions, resource allocation, and strategic planning. - Demonstrated ownership of large, complex budgets across multiple GTM functions, including commissions modeling and headcount planning. - Exceptional communication skills—you can translate complex financial analysis into clear executive narratives, and you prepare leaders for high-stakes conversations before they happen, not after. - Strong operational and process discipline: you build rigorous, repeatable processes and hold yourself and your team to a high standard of accuracy and accountability. - Strong financial modeling and analytical skills, with the ability to move between the details and the strategic picture. Preferred Qualifications - Experience contributing to external reporting requirements for public companies, including ownership of key operating metrics. - Strong familiarity with FP&A tools (e.g., Pigment, Anaplan, Adaptive) and financial systems (e.g., NetSuite, Coupa). - Experience driving process transformation, automation, or AI-enabled forecasting and reporting. - Background in high-growth SaaS or technology companies, ideally with exposure to multiple planning cycles and periods of organizational change. How you’ll grow - Within 1 month: Build relationships with Finance leadership, GTM executives, and key cross-functional partners; develop a deep understanding of Sprout’s business model, GTM strategy, and financial drivers; assess existing forecasting models, reporting frameworks, and planning processes, and identify the highest-leverage opportunities for improvement. - Within 3 months: Take full ownership of GTM forecasting and establish a consistent, scalable planning cadence; build trust as a strategic partner to executive stakeholders across the GTM organization; drive early improvements to forecasting accuracy, reporting clarity, and executive decision support; demonstrate the ability to anticipate questions, frame risks proactively, and bring your business partners the analysis they need before they ask. - Within 6 months: Lead improvements to planning, forecasting, and KPI reporting processes at scale; influence GTM investment strategy through data-driven insights and scenario modeling; begin to evolve team structure and capabilities to meet growing business needs; establish yourself as an indispensable partner to the CRO and other GTM leaders. - Within 12 months: Lead GTM financial strategy through annual and long-range planning cycles; build a best-in-class GTM FP&A function that operates with rigor, agility, and a strong point of view; establish yourself as a key strategic partner to executive leadership and a driver of company-wide financial performance; develop your team and create a culture of ownership, high standards, and continuous improvement. Benefits - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.

Description Sprout Social is looking to hire a Collections Specialist to the Finance team. Why join Sprout’s Finance team? As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization. What you’ll do - Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions. - Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution. - Escalate complex collection or billing issues to Collections Management as needed. - Complete vendor setup forms and manage onboarding in customer billing portals. - Support daily cash application and investigate, resolve, or escalate discrepancies. - Maintain accurate records and reporting on collections activity, account status, and cash applications. - Provide regular updates on collections performance, risks, and account health. - Follow established Collections team processes and ensure compliance with audit and internal standards. What you’ll bring We’re looking for someone who can quickly ramp and make an immediate impact on our collections process. Leveraging your experience in collections and your confidence in communicating with customers, you’ll play a key role in driving timely payments and strengthening customer relationships. You’ll take ownership of your day-to-day responsibilities while collaborating closely with cross-functional partners to ensure an efficient and effective collections cycle. The minimum qualifications for this role include: - 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies. - 2+ years experience in a customer service or operational role, using several different software systems in tandem. - Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment. - Experience with Salesforce. - Solid account reconciliation skills. Preferred qualifications for this role include: - Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio). - High attention to detail and accuracy. - Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently. How you’ll grow Within 1 month, you’ll plant your roots, including: - Complete Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, the overall organization, and our customers. - Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s collections and billing processes. - Have a strong understanding of the Finance team’s goals and key objectives and how your work supports Sprout’s overall business objectives. - Get to know your team and begin to build working relationships with co-workers and customers. Within 3 months, you’ll start hitting your stride by: - Reaching out to customers that are 60+ days past due. - Applying payments and supporting daily cash reconciliation. - Begin learning portal management. - Build an understanding of the invoicing process and support invoice generation to help maintain an organized and timely cash collection process. Within 6 months, you’ll be making a clear impact through: - Supporting successful portal billing for customers. - Assisting with collections on accounts that need additional attention. - Building strong working relationships across Sprout teams and with customers. Within 12 months, you’ll make this role your own by: - Supporting billing portal management processes and helping maintain documentation. - Maintaining collections on assigned accounts and contributing to overall cash collection goals. - Becoming a reliable point of contact for collections-related questions within your scope. - Continuously improving processes and ensuring accurate documentation. - Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (New York, California, Washington): $57,200.00 - $78,650.00 USD annually - Zone 2 (All other US states): $52,000.00 - $71,500.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social is looking for an Applied AI/ML Scientist to join its AI Business Unit. Why join Sprout Social’s Data Science and AI team? Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products as well as applying them internally to drive our business’s growth trajectory. What you’ll do - Design, develop, and deploy customer-centric features that leverage data science, machine learning (ML) and generative AI technologies. - Contribute to tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefiting our customers and driving key business outcomes. - Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements. - Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently. - Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision. What you’ll bring We’re looking for an experienced and highly technical AI/ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers. If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation with a clear focus on customer value, we’d love to talk with you! The minimum qualifications for this role include: - A track record of supporting customer-centric development of AI/ML solutions that resulted in quantifiable business impact. - 2+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions. - 2+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision. - Expertise in analytical, statistical, and AI/ML methods, with a focus on shipping solutions that drive significant product improvement, resolve customer pain points, and demonstrably enhance user experiences. - Experience building with transformer architectures and leveraging embeddings. Preferred qualifications for this role include experience: - Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact. - Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact. - Developing deep learning & NLP models. - Developing large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys. - Creating APIs and leveraging services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic. - Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks. How you’ll grow Within 1 month, you’ll plant your roots, including: - Complete Sprout’s New Hire training program alongside other new Sprout team members. - Meet and learn from assigned onboarding resources. - Become familiar with our existing features, available data, and best practices. - Begin meeting with various stakeholders to understand existing problem spaces and customer needs. - Work with your manager to define the first project you’ll make an impact with. Within 3 months, you’ll start hitting your stride by: - Delivering your first AI/ML related feature(s) or process improvement(s). - Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery. Within 6 months, you’ll be making a clear impact through: - Demonstrating technical ownership of an AI/ML initiative. - Contributing to our longer-term roadmap of AI at Sprout. Within 12 months, you’ll make this role your own by: - Continuing to develop impactful AI/ML solutions. - Identifying new opportunities for AI/ML capabilities. - Continuing to build relationships with business unit product managers, designers, and engineers. - Contributing to elevating the technical excellence of the team and AI/ML best practices at Sprout. - Expanding your skills by learning from the team and staying current with industry trends and state of the art research. - Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our expectations for AI collaboration during our interview process - Application Materials (Resume, Cover Letter): - Candidates are permitted to use AI to refine your self-drafted content (e.g., clarify language, quantify impact). - Take-Home Assessments: - Do not use AI, unless the instructions explicitly permit it (e.g., "You may use Generative AI for this coding challenge"). - Interview Preparation: - Candidates are permitted to use AI for research (Sprout Social’s work, culture) and to practice answering questions. - Live Interviews: - AI Assistance is not permitted during any of the live conversations. - Guiding Principles: - Be Yourself: Use AI to refine your authentic ideas and experience, not to replace them. - Be Transparent: Follow these guidelines and use AI in this hiring process transparently. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability. - Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet. - Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals. - Family & Care Support: Access to subsidized child and eldercare options through Care.com. - Charitable Giving: A company match for your donations to eligible organizations. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $116,000 (min) - $159,500 (max) CAD annually. The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social is looking for an Applied AI/ML Scientist to join its AI Business Unit. Why join Sprout Social’s Data Science and AI team? Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. We're actively working to intuitively weave AI throughout our products as well as applying them internally to drive our business’s growth trajectory. What you’ll do - Design, develop, and deploy customer-centric features that leverage data science, machine learning (ML) and generative AI technologies. - Contribute to tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefiting our customers and driving key business outcomes. - Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements. - Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently. - Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision. What you’ll bring We’re looking for an experienced and highly technical AI/ML scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to Sprout Social’s customers. If you excel at experimenting with and implementing AI/ML techniques, continuously improving capabilities, and driving innovation with a clear focus on customer value, we’d love to talk with you! The minimum qualifications for this role include: - A track record of supporting customer-centric development of AI/ML solutions that resulted in quantifiable business impact. - 2+ years of applied experience in AI/ML and data science, working with technical and non-technical stakeholders to drive impactful solutions. - 2+ years of experience developing models in Python using ML frameworks (e.g. PyTorch, TensorFlow, XGBoost, LGBM, NumPy, pandas) and strong proficiency in SQL and RESTful APIs for querying, transforming, and analyzing large datasets to drive product vision. - Expertise in analytical, statistical, and AI/ML methods, with a focus on shipping solutions that drive significant product improvement, resolve customer pain points, and demonstrably enhance user experiences. - Experience building with transformer architectures and leveraging embeddings. Preferred qualifications for this role include experience: - Rapidly prototyping with new, cutting-edge AI/ML technologies to explore their applicability and potential for business impact. - Designing and executing A/B testing frameworks and other rigorous experimentation techniques to measure impact. - Developing deep learning & NLP models. - Developing large language model driven features, including evaluating, fine-tuning, optimizing performance, and prompt-engineering to enhance customer journeys. - Creating APIs and leveraging services across platforms such as AWS, Azure, GCP, OpenAI, and Anthropic. - Enforcing AI/ML model security, bias mitigation, and ethical AI/ML frameworks. How you’ll grow Within 1 month, you’ll plant your roots, including: - Complete Sprout’s New Hire training program alongside other new Sprout team members. - Meet and learn from assigned onboarding resources. - Become familiar with our existing features, available data, and best practices. - Begin meeting with various stakeholders to understand existing problem spaces and customer needs. - Work with your manager to define the first project you’ll make an impact with. Within 3 months, you’ll start hitting your stride by: - Delivering your first AI/ML related feature(s) or process improvement(s). - Continue learning about Sprout’s products, customers, and business structure to suggest new features that will increase customer value delivery. Within 6 months, you’ll be making a clear impact through: - Demonstrating technical ownership of an AI/ML initiative. - Contributing to our longer-term roadmap of AI at Sprout. Within 12 months, you’ll make this role your own by: - Continuing to develop impactful AI/ML solutions. - Identifying new opportunities for AI/ML capabilities. - Continuing to build relationships with business unit product managers, designers, and engineers. - Contributing to elevating the technical excellence of the team and AI/ML best practices at Sprout. - Expanding your skills by learning from the team and staying current with industry trends and state of the art research. - Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our expectations for AI collaboration during our interview process - Application Materials (Resume, Cover Letter): - Candidates are permitted to use AI to refine your self-drafted content (e.g., clarify language, quantify impact). - Take-Home Assessments: - Do not use AI, unless the instructions explicitly permit it (e.g., "You may use Generative AI for this coding challenge"). - Interview Preparation: - Candidates are permitted to use AI for research (Sprout Social’s work, culture) and to practice answering questions. - Live Interviews: - AI Assistance is not permitted during any of the live conversations. - Guiding Principles: - Be Yourself: Use AI to refine your authentic ideas and experience, not to replace them. - Be Transparent: Follow these guidelines and use AI in this hiring process transparently. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (New York, California, Washington): $140,800- $193,600 USD annually - Zone 2 (All other US states): $128,000 - $176,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social is looking to hire a Product Marketing Manager II to lead our Release Marketing efforts. This role reports to the Sr. Manager, Product Marketing, and is the perfect hybrid of go-to-market strategy, operational excellence, and high-impact execution. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. This role sits at the center of our innovation engine, connecting the cutting-edge technology our product team builds to the world's most adored brands. As businesses increasingly rely on social data to drive top-level results, our advancements in Agentic AI are creating a major step-change in the industry. As the lead for Release Marketing, you are the architect of how this innovation is perceived by the market. We put our customers at the heart of our strategy, lead with clarity, and measure success by the business results we create. If you’re ready to own your impact and accelerate your career during one of the most exciting chapters in Sprout’s history, this is where you belong. What you’ll do - Drive the Strategic Execution of 'Breaking Ground': Act as the end-to-end owner of our quarterly launch program, optimizing the operational framework to scale awareness and product expansion across the portfolio. - Master the Release Engine: Own the workflows, processes, and collateral for our product releases, ensuring the entire PMM team is aligned on roadmap processing, release tiering, and GTM documentation. - Operationalize the Roadmap: Manage and up-level high-impact resources like our Product Roadmap Deck and the Product Updates webpage to ensure our Revenue teams are always equipped with the latest value-forward stories. - Cross-Functional Orchestration: Partner closely with Campaigns, Brand Creative, and R&D to deliver seamless events and collateral that showcase the power of Sprout’s AI-driven platform. - Drive Efficiency: Act as the "Product Ops" mind within Marketing, identifying ways to merge workflows (specifically within Jira) and leveraging tech—including AI-driven workflow improvements—to help us work smarter. What you’ll bring - The "Execution" Mindset: You are a PMM who loves the project management side of the house. You find genuine satisfaction in making processes smoother and keeping a wide set of stakeholders on track. - Strategic Storytelling: While you have an operational mind, you also have a keen eye for positioning. You can translate technical updates into a value-forward narrative that resonates with our audience. - Data-Informed Decision Making: You use qualitative and quantitative analysis to measure the success of launches and iterate on future strategies. - Collaborative Leadership: You are a reliable partner who leads with empathy and clarity, even when managing tight schedules and complex dependencies The minimum qualifications for this role include: - 5+ years of experience in product marketing, marketing operations or growth marketing. - 3+ years of experience in a dedicated Product Marketing role with a track record of independent project ownership. - Experience in B2B technology marketing (SaaS experience strongly preferred). - Demonstrated success in driving go-to-market campaigns with strong project management skills Preferred qualifications for this role include: - Strong storytelling skills with the ability to craft and refine narratives. - Proficiency in Jira and a passion for workflow automation/AI-driven productivity tools. - Experience with video or webinar production (live or pre-recorded) is a major plus. - Experience in presentation creation and a high level of comfort using Canva to build or iterate on marketing collateral. How you’ll grow Within 1 month, you’ll plant your roots, including: - Attending Sprout Social and Sales onboarding to learn our products, brand positioning, voice, and key messages. - Meeting with key stakeholders across Product, Revenue, and Brand Creative to understand current working relationships and release rituals. - Getting up to speed on our launch program to help support upcoming release milestones. Within 3 months, you’ll start hitting your stride by: - Getting your hands onto our quarterly launch program, helping guide the execution of our next Breaking Ground event. - Familiarizing yourself with Sprout’s product strategy, development lifecycle, and current release/launch processes. Within 6 months, you’ll be making a clear impact through: - Taking full ownership of the "Breaking Ground" program, establishing a repeatable, high-impact framework that optimizes our launch reach and narrative depth. - Standardizing our customer-facing roadmap strategy, ensuring Revenue teams have high-utility, value-forward collateral that is consistently updated and easily accessible. - Independently auditing and improving the GTM release engine, partnering with Product Ops to resolve workflow bottlenecks and improve the accuracy of our roadmap documentation. - Establishing key performance indicators (KPIs) for release marketing efforts and providing data-driven recommendations to leadership for future GTM investments. Within 12 months, you’ll make this role your own by: - Reimagining our launch engine and taking our GTM programs to new levels of creativity and efficiency. - Surprising us! Use your unique ideas for AI-driven workflows or process improvements to change how our team works in ways we haven’t considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (CA, NY, WA): $103,800.00-$142,700.00 USD annually - Zone 2 (All other US states): $94,400.00-$128,800.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social is looking to hire a Business Value Consultant for the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do As a Business Value Consultant, you will partner with Account Executives and Customer Success teams to drive revenue through data-backed financial insights. You will design credible ROI/TCO models, lead discovery workshops to quantify pain points, and translate findings into executive-ready narratives. Acting as a strategic advisor, you will shape deal strategy, assist in proposal structuring, and develop repeatable value assets that scale Sprout’s competitive edge across the field. - Expand our business value framework, ROI, TCO, and COI calculations, and financial impact modeling to support sales engagements and success teams - Support field sales training and execute scalable value-selling programs and activities - Participate on the account team as a strategic partner, informing and influencing account strategy and success plans - Develop on-site value discovery workshops and client presentations - Support later stages of sales cycles with deal engineering, proposal build, and negotiation - Establish credibility with customer executives such as CIOs, CMOs, CFOs, based on experience with IT, marketing, digital transformation, and large opex projects - Package repeatable value stories, benchmarks, and templates for the broader field - Lead and coordinate high-level business strategy discussions with our most strategic accounts - Rapidly gain a deep understanding of the customer's industry and business model. - Identify critical stakeholders and navigate decision-making processes - Provide thought leadership, training, and consultative partnering with internal sales and other cross-functional customer-facing teams throughout the sales and post-sales cycle What you’ll bring We are seeking a proactive, strategic Business Value Consultant (BVC) to help build drive measurable impact for our customers. In this role, you will lead high-impact consulting engagements and shape business cases that fuel sales, account expansion, and renewals. Your work will be a cornerstone of Sprout Social’s growth strategy by ensuring long-term customer success.. The minimum qualifications for this role include: - 4 - 7+ years of experience in consulting, value management, value engineering, or strategic sales. - Excellent consulting skillset, including discovery, analysis, modeling, communication, and project leadership skills - Experience leading workshops and/or facilitating meetings with multilevel internal and customer audiences - Experience with business case creation, analysis, quantification, and proposals Preferred qualifications for this role include: - Understanding of SaaS software deal dynamics and ability to think strategically about driving software opportunities forward - Proven self-starter with the ability to take initiative and demonstrate leadership in projects or tasks - Strong drive and motivation to assume increasing responsibilities as the role evolves - Demonstrated coachability and growth mindset - Excellent executive presentation and communication skills - Proven ability to work autonomously and think creatively to solve problems - Willingness to travel up to 30% to meet with strategic customers How you’ll grow Within 1 month, you’ll plant your roots, including: - Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. - Partner with your Solutions Engineering leader and Business Value lead to define key success metrics for your role and how you will measure against them. - Meet your business partners in 1:1s to understand what’s working, what’s not, and gather learnings to implement into your role. - Dive right into our platform to learn about what makes our platform unique and why customers love our solutions. - Learn Sprout’s go-to-market messaging, key differentiators, and develop and personalize segment-specific value propositions. - Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field. Within 3 months, you’ll start hitting your stride by: - Meet with leaders throughout the Revenue organization that share responsibility for obtaining similar targets and identify areas of opportunity. - Develop initial value framework and point of view unique to Sprout Social’s target customer. - Begin owning and executing value assessments through direct client engagement. - Begin coaching and mentoring sales and success teams with call listening through Gong, call shadowing, and role plays to help them improve their own value messaging - Assist in negotiations and deal strategy. Within 6 months, you’ll be making a clear impact through: - Actively participating in key accounts and largest deals in assigned operating unit(s), by providing strategic advice, executing value assessments, evaluating buying options, creating proposals, and/or other customer-facing materials - Continuously enable, train, and upskill partner field functions (i.e., sales, customer success, solution engineering) on value-selling - Developing the scaling of value-focused messaging by championing and improving self-service materials - Owning the full lifecycle of a value assessment, including: - Gaining sponsorship from senior customer stakeholders - Scoping the approach - Conducting stakeholder discovery interviews and workshops - Presenting recommendations back to customer executives - Continuously challenge and refine our team’s value assessment approach, methodology, and tools, and introduce new ideas to make us more successful over time - Develop credibility with sales leaders and help grow the business in your operating unit(s) Within 12 months, you’ll make this role your own by: - Consistently meet and exceed monthly activity and revenue targets - Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback - Be recognized as a subject matter expert and thought leader at Sprout - Identify and begin working on refinement opportunities for your assigned business - Continue to expand the value engineering function and help scale it globally Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: - Zone 1 (New York, California, Washington): $176,000 - $242,000 USD annually - Zone 2 (All other US states): $160,000 - $220,000 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social is looking to hire an Adoption Consultant for the Customer Support team. The Adoption Consultant plays a critical role in driving customer satisfaction, retention, and growth within our rapidly expanding customer base. You will be responsible for maintaining strong customer relationships, ensuring successful platform adoption, and driving customer value across a high volume of accounts. This role requires a strong focus on efficiency, operational rigor, process improvement, and leveraging technology to scale customer success outcomes. Why join Sprout’s Customer Support team? As a member of Sprout’s Customer Support team, your impact is multifaceted. Not only are you the face of Sprout to customers in need of solutions - you’re also an integral internal resource. As product generalists, our team is incredibly skilled and knowledgeable about our entire platform, creating a ton of opportunities for us to partner with teams like Sales & Success, Product and Engineering for training, coaching and feedback. One of the most unique and exciting aspects of our support team is that we don’t have customer assignments or individual workloads - it’s a group workload. We consider ourselves a community and function as such, supporting one another from day one to reach our goals and grow in our career. Speaking of growth, Customer Support is also a great way to enter into tech. We coach folks on a wide array of skills that set them up for success in all parts of our business. What you’ll do - Drive Value & Adoption: Lead training sessions and value discussions to ensure a high volume of customers effectively utilize Sprout’s core functionalities to meet their strategic goals. - Scale Customer Success: Execute one-to-many playbooks and leverage self-service resources, like in-app guidance and knowledge base articles, to drive platform utilization at scale. - Proactive Health Monitoring: Analyze usage data and health metrics to identify trends, proactively address churn risks, and uncover opportunities for customer growth. - Efficient Issue Resolution: Resolve customer inquiries promptly, leveraging support tools and escalating complex issues to ensure a seamless experience. - Operational Excellence: Partner with Product and Engineering to identify and implement process improvements and automation that streamline our Customer Success operations. - Team Collaboration: Contribute to our collective knowledge by developing internal best practices and resources that help the entire support community grow. What you’ll bring You have a passion for helping customers succeed with Sprout and a curiosity about how to leverage new technology to deliver best-in-class experiences at scale. You like processes and operate with efficiency to manage customers at scale. You are comfortable talking with anyone from a social media practitioner at a small agency to a director of marketing at a global brand, and everyone in between. If the idea of speaking with a customer and helping them connect our tools to their strategy is your “sweet spot,” this role is for you! The minimum qualifications for this role include: - 2+ years of customer success experience - Strong problem-solving and team collaboration skills - Agility and flexibility in a rapidly changing environment Preferred qualifications for this role include: - Familiarity with Sprout Social influencer marketing and influencer marketing strategy - Experience with Gainsight or other CS management software - Experience working within a one-to-many model of customer success How you’ll grow Within 1 month, you’ll plant your roots, including: - Onboarding and Learning: Become familiar with the Sprout Social platform, core functionalities, and internal processes. - Understanding Customer Adoption Accounts: Gain an understanding of the characteristics and needs of Customer Adoption Accounts. - Initial Customer Engagement: Begin engaging with customers through initial discussions and training sessions. - Resource Review: Review and understand existing adoption materials and resources. Within 3 months, you’ll start hitting your stride by: - Active Customer Support: Respond to customer inquiries, resolve issues, and utilize support tools effectively. - Platform Monitoring: Start actively monitoring customer platform usage and identifying areas for improvement in adoption. - Data Analysis: Begin analyzing customer data to understand usage patterns. - Process Familiarization: Deepen understanding of and begin contributing to process improvements. - Proactive Engagement: Proactively identify and address customer needs and potential churn risks. Within 6 months, you’ll be making a clear impact through: - Reporting: Generate regular reports on customer health and performance. - Automation Implementation: Leverage automation tools to improve efficiency. - Contribution to Knowledge Base: Contribute to the development and maintenance of internal knowledge base articles. - Activity Metrics: Achieving activity metrics associated with the role to measure customer engagements. Within 12 months, you’ll make this role your own by: - Contributing to the team’s strategic direction - proposing projects and new approaches for our customers. - Being a SME on our customer success software. - Understanding the entire customer journey, and ensuring that when customers seem to be going off course, you recognize and help them correct. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: - Zone 1 (New York, California, Washington): $74,800.00 - $102,850.00 USD annually Zone 2 (All other US states): $68,000 - $93,500.00 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and reporting functionality, customer care solutions, influencer marketing, connected workflows, business intelligence, and proprietary agentic AI. What you’ll do - Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes. - Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement. - Build with AI and agentic AI in your own work, using tools such as Claude Code. - Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods. - Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work. - Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring. - Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for an experienced and impact oriented engineer to join our team in building great software. If you enjoy working on cutting edge and rapidly changing technology, thinking through secure system design, and want to accelerate building generative AI and Agentic AI features, we’d love to talk with you! The minimum qualifications for this role include: - 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python. - 3+ years of experience improving architectural patterns of large-scale software applications. - 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack. Preferred qualifications for this role include: - 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features. - 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI). Bonus: - Experience designing and implementing secure, extensible java MCP architectures. - Experience supporting server-driven UI, with the ability to contribute across both platform and web. How you’ll grow Within 1 month, you’ll plant your roots, including: - Completing Sprout’s New Hire training program alongside other new Sprout team members. - Acclimating to the team's current Mission, Goals, and Objectives along with future product roadmaps. - Deploying and making changes to our production systems. - Collaborating regularly with the development team to deliver value to our users. - Getting regular team feedback on your work through code reviews and pairing. - Proactively monitoring the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: - Learning, updating, and improving Sprout’s existing AI platform services and frameworks. - Being the first line of defense against product outages and bugs while on support duty. - Working with your dev team to come up with the MVPs of new features. Within 6 months, you’ll be making a clear impact through: - Being “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. - Collaborating with product managers, applied AI/ML scientists, and web-engineers to identify opportunities for improving the scalability, reliability, latency, and cost of Sprout’s AI systems. - Staying up to date with generative AI, agentic AI, and MCP related technologies and leveraging that knowledge to improve and influence our technical roadmap. Within 12 months, you’ll make this role your own by: - Shipping, and making it easier to ship and support, AI Agents and generative AI solutions at Sprout. - Owning cross-organizational projects and mentoring other engineers to help them grow. - Surprising us! Use your unique ideas and abilities to change your team in beneficial ways. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: - Insurance and benefit options that are built for both individuals and families - Progressive policies to support work/life balance, like our flexible paid time off and parental leave program - High-quality and well-maintained equipment—your computer will never prevent you from doing your best - Wellness initiatives to ensure both health and mental well-being of our team - Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. - Growing corporate social responsibility program that is driven by the involvement and passion of our team members - Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (New York, California, Washington): $164,200 - $220,00 USD annually - Zone 2 (All other US states): $149,200 - $220,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Description We’re looking for a strategic, execution-oriented Vice President of Revenue Marketing to lead and scale Sprout Social’s global demand generation engine. This leader will own the strategy, performance, and operating model behind the multi-channel programs that generate and accelerate pipeline across both self-serve and sales-led motions. This role oversees digital and performance marketing, paid media, SEO and AEO/GEO, conversion rate optimization (including trial experience), web strategy, growth marketing, email and programmatic marketing, and marketing operations. As executive sponsor of AI transformation within Marketing, you will modernize how we experiment, optimize and deliver measurable business impact. We’re seeking a data-driven revenue leader with a proven track record of building high-performing teams, scaling global demand engines, and driving accountable growth in complex B2B environments. Why join Sprout’s team? This is a pivotal leadership role responsible for delivering the pipeline and revenue performance that fuels Sprout’s next phase of growth. You’ll operate at the intersection of strategy and execution, shaping how Marketing contributes to company-wide revenue goals. You will work closely with leaders across Marketing, Sales, Rev Ops, Customer Success and Product to align on shared performance metrics, streamline funnel operations and drive efficiency across the go-to-market engine. As a key member of the Marketing Senior Leadership Team (SLT), you will help shape overall marketing strategy while building and leading a high-performing organization. This role reports to the Chief Marketing Officer (CMO). What you’ll do - Own and evolve Sprout’s global demand generation strategy to drive pipeline growth, revenue expansion and customer acquisition efficiency. - Architect and operationalize a unified funnel strategy across self-serve and sales-led motions, ensuring seamless digital experiences, clear handoffs and clear revenue accountability. - Lead and optimize inbound and performance marketing functions to improve conversion rates, accelerate pipeline velocity and maximize ROI. - Establish scalable operating models that align Marketing, Sales and Rev Ops around shared pipeline and revenue targets. - Define and manage marketing performance metrics across pipeline, bookings, CAC, LTV and overall return on investment. - Sponsor and implement AI-driven innovation to increase experimentation velocity, team productivity and marketing effectiveness. - Support expansion into new geographies and markets with scalable, repeatable demand frameworks. - Build, develop and scale a high-performing, accountable marketing organization. What you’ll bring Minimum qualifications - 15+ years of experience building and scaling B2B revenue marketing and demand generation engines in complex go-to-market environments. - 7+ years in senior leadership roles, including building and scaling marketing teams. - Demonstrated success driving cross-functional revenue initiatives in complex go-to-market environments. - Deep fluency in demand generation metrics, funnel optimization and marketing technology (e.g., Marketo, Salesforce). - Experience scaling global demand programs while maintaining a strong experimentation roadmap. - Excellent executive communication and storytelling skills. Preferred qualifications - SaaS or enterprise software background strongly preferred. - Strong analytical mindset with comfort owning revenue performance metrics. - Ability to thrive in a fast-paced, evolving environment with a clear bias toward outcomes and accountability. How you’ll grow Within 1 month, you’ll: - Develop a deep understanding of Sprout’s product, customers and GTM strategy. - Align with the CMO and SLT on priorities, performance expectations and success metrics. - Assess current demand performance and operating models. Within 3 months, you’ll: - Introduce prioritized demand initiatives and early optimization wins. - Evaluate team structure and identify opportunities to increase scale and efficiency. - Establish a clear performance framework tied directly to pipeline and revenue outcomes. Within 6 months, you’ll: - Deliver measurable improvements in pipeline generation, conversion efficiency and marketing ROI. - Strengthen cross-functional alignment through clear operating rhythms and shared accountability. Within 12 months, you’ll: - Drive sustained revenue acceleration through a mature, AI-enabled demand engine. - Scale global demand capabilities to support market expansion and long-term growth. - Establish Revenue Marketing as a strategic, measurable growth lever for the business. This timeline represents an ideal progression and may evolve based on business needs and priorities. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (CA, NY, WA): $262,000.00-$328,000.00 USD annually - Zone 2 (All other US states): $238,000.00-$298,000.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.