Role Description This is a great opportunity to join a small, close-knit, and collaborative work environment where employees work closely with leadership and are trusted to manage their responsibilities independently. The company fosters a fun, collaborative, and relaxed work environment where team members are encouraged to bring their personality and sense of humour to work. At the same time, there is a strong culture of accountability and excellence, with a shared commitment to delivering accurate work and outstanding customer service. Team members are empowered to enjoy a positive workplace while maintaining high performance standards and taking ownership of their responsibilities. Duties & Responsibilities - Order Lifecycles: Actively generate, verify, and monitor Sales Orders and corresponding vendor Purchase Orders with rigorous attention to detail. - Inventory Tracking: Coordinate regular cross-checks between current system-wide stock levels and customer demands to minimize fulfillment gaps or delays. - Customer & Vendor Interface: Handle inbound support tickets, order confirmations, and shipment statuses with speed and absolute professionalism via secure enterprise tools and telephone communication. - Systems Administration: Execute accurate data entry across internal records, ensuring status tracking logs are uniformly up to date. Qualifications - At least one year of experience in customer service. - Can handle email management, data entry, inventory management, and sales order processing. - Strict Schedule Adherence: Must be fully available to work from 8:00 AM to 3:00 PM CST, Monday through Friday. - Google Workspace: Highly proficient in utilizing Google Docs, Sheets, Drive, and Gmail for seamless day-to-day workflow tracking and document management. - Secure Connectivity: Proven comfort with using corporate networks and securely accessing environments via VPNs. - Communication Skillset: Excellent written and verbal articulation, possessing a natural ability to troubleshoot problems efficiently and deliver polite, proactive updates. - Someone who is eager to learn, highly motivated, energetic, proactive, and takes initiative to get things done. Requirements - Advantageous but not required: Prior hands-on experience utilizing Fishbowl inventory software or Quickbooks Desktop. - Supply Chain Operations: Direct experience managing basic inventory tracking processes, vendor-facing purchase order creation, and multi-tier sales order generation workflows. Job Details - Job type: Contractor - Emp type: Direct hire; Full-time - Schedule: Monday to Friday, 7:00 am to 3:00 pm CST (Night shift) - Location: Remote - Industry: Safety - Retail - Expertise: Customer Service, Order Management

• Gestión, mantenimiento y administración de dispositivos ligeros vinculados al puesto de trabajo virtual.

• Handle inbound customer contacts via phone, chat, email, and other channels, often managing multiple conversations simultaneously. • Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and efficiently. • Provide clear verbal and written guidance on program details, schedules, and navigation of eLearning platforms. • Apply empathy, active listening, and professional service techniques to defuse challenging situations and reduce escalations. • Place outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues. • Promote self-service tools and digital resources to enhance customer experience. • Accurately enter, update, and access customer information across multiple business systems and learning management systems. • Document all customer interactions clearly, concisely, and in alignment with internal quality standards. • Process routine transactions, including live credit card payments, ensuring full compliance with PII and PCI security requirements. • Provide LMS support, including resolving access codes, password resets, account lockouts, and processing certificate reprint requests. • Promptly process returned mail and update accounts to maintain accurate customer information and reduce operational costs. • Identify and escalate recurring or widespread customer concerns to management for timely resolution. • Collaborate to create, revise, and maintain team resource materials and job aids. • Complete assigned projects or additional tasks that support operational efficiency and improve customer experience. • Perform other related duties as needed to support business and team objectives.

• Onboard new clients and helps them integrate our API & launch payment methods • Investigate client-reported incidents & assist with questions via ticketing system • Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch) • Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues • Escalate requests to appropriate teams and facilitate/track them through resolution • Contribute to internal documentation