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Customer Service Representative (Order Management)
Location
CST (UTC-6)
Posted
7 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative (Order Management)
Manila Recruitment
Role Description This is a great opportunity to join a small, close-knit, and collaborative work environment where employees work closely with leadership and are trusted to manage their responsibilities independently. The company fosters a fun, collaborative, and relaxed work environment where team members are encouraged to bring their personality and sense of humour to work. At the same time, there is a strong culture of accountability and excellence, with a shared commitment to delivering accurate work and outstanding customer service. Team members are empowered to enjoy a positive workplace while maintaining high performance standards and taking ownership of their responsibilities. Duties & Responsibilities - Order Lifecycles: Actively generate, verify, and monitor Sales Orders and corresponding vendor Purchase Orders with rigorous attention to detail. - Inventory Tracking: Coordinate regular cross-checks between current system-wide stock levels and customer demands to minimize fulfillment gaps or delays. - Customer & Vendor Interface: Handle inbound support tickets, order confirmations, and shipment statuses with speed and absolute professionalism via secure enterprise tools and telephone communication. - Systems Administration: Execute accurate data entry across internal records, ensuring status tracking logs are uniformly up to date. Qualifications - At least one year of experience in customer service. - Can handle email management, data entry, inventory management, and sales order processing. - Strict Schedule Adherence: Must be fully available to work from 8:00 AM to 3:00 PM CST, Monday through Friday. - Google Workspace: Highly proficient in utilizing Google Docs, Sheets, Drive, and Gmail for seamless day-to-day workflow tracking and document management. - Secure Connectivity: Proven comfort with using corporate networks and securely accessing environments via VPNs. - Communication Skillset: Excellent written and verbal articulation, possessing a natural ability to troubleshoot problems efficiently and deliver polite, proactive updates. - Someone who is eager to learn, highly motivated, energetic, proactive, and takes initiative to get things done. Requirements - Advantageous but not required: Prior hands-on experience utilizing Fishbowl inventory software or Quickbooks Desktop. - Supply Chain Operations: Direct experience managing basic inventory tracking processes, vendor-facing purchase order creation, and multi-tier sales order generation workflows. Job Details - Job type: Contractor - Emp type: Direct hire; Full-time - Schedule: Monday to Friday, 7:00 am to 3:00 pm CST (Night shift) - Location: Remote - Industry: Safety - Retail - Expertise: Customer Service, Order Management
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