• Assesses for accuracy in the assignment of patient class (status) • Supports the medical chart audit process • Supports denials management by documenting activities related to denials adjudication • Validates authorization for all bedded patients • Manages concurrent cases to resolution • Conducts initial review and continued stay reviews • Collaborates with members of the healthcare team

• Manage sustainable sales performance within Area and ensure sales and profitability targets are met while maintaining tactical and fiscal integrity • Create a culture focused on delivering exceptional customer experiences • Strive for excellence in every customer interaction utilizing the service steps in the Swarovski service and sales program • Assist store teams in building a loyal portfolio of customers by establishing strong relationships with existing customer and actively recruiting new customers to the Swarovski loyalty programs • Be an advocate and role model, demonstrating with active passion, enthusiasm and integrity • Manage implementation of all Swarovski policies, procedures and operational processes • Ability to work cross functionally with a variety of different teams and leaders including executive teams • Recruit, develop and retain best in class talents and secure a succession plan in order to meet requirements for a luxury customer experience • Ensure all performance management standards are met, including but not limited to tracking disciplinary actions and rewarding employees where appropriate, addressing complaints and resolving problems, executing Performance reviews, and other company initiatives

• Prepare the Site-Specific Safety Plans and Activity Hazard Analysis for assigned Business Unit projects • Ensure compliance to all Safety Policies and adopted Standards • Ensure personal protective equipment meets applicable OSHA/EPA requirements and employees are trained on proper use • Conduct Safety Audits of assigned project sites ensuring work is being accomplished safely and occupational health is not compromised • Conduct project safety inspections with follow-up inspections of any open items • Review Subcontractor safety qualifications and attend Pre-Construction Meetings • Creation and evaluating activity hazard reviews • Regulatory compliance with OSHA and Ameresco standards and conducts accident and incident investigations • Development and Implementation of Corrective Action Plans • Work with project supervision to create safety solutions to safety problems • Foster and maintains a positive safety culture for the project personnel • Maintain all safety certifications as required by contracts • Conduct quarterly safety meetings for Project Staff • Produce Safety Reports of activities performed • Maintain a positive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, supervisors, and management • Lead Incident/accident Investigations • Perform other duties as required

• Manage patients through transitions of care, either face to face in the facility or telephonically, within a defined geographical area and care setting. • Advocate for the patient throughout the care continuum to ensure access to resources and resolution to all barriers to care. • Establish relationships and ensure patient/family are informed of patient condition, plan of care and discharge plan, all discharge instructions, medication reconciliation; rationale of Utilization Management determinations and any financial information associated with such, potential for LTC transition (if applicable) and importance of timely PCP follow-up following discharge. • Identify opportunities for improved program workflows, increased internal and external partnerships, and higher quality patient care. • Maintain real-time and accurate records of patient status through care transitions within Oak Street's internal inpatient platform. • Adhere to CMS, state specific and NCQA compliance criteria as related to Transitions of Care. • Coordinate with the Utilization Management team to review medical and payer records to ensure appropriate length of stay and identify any barriers to discharge. • Participate in regular inpatient and post-acute rounding calls with Care Navigation and Utilization Management teams to help determine patient status and appropriate discharge plan. • Assist Utilization Management team with access to external medical record information (if available) when needed to make appropriate determinations. • Collaborate with other transitions team members (e.g., Transitional Care Managers - RN and Transitional Care Coordinators) to ensure safe discharge and timely follow up. • Communicate and coordinate with internal stakeholders to identify and address patient needs (e.g., care team, social work, behavioral health, utilization management, Hard-to-Reach, Central Telehealth, etc.). • Participate in regular meetings with Oak Street Health regional leaders to coordinate program implementation and ongoing management. • Engage directly with inpatient physicians, case managers, medical directors, social workers, and SNFists (where applicable) to facilitate safe and timely discharge, appropriate follow-up care, and next steps. • Participate in initial and ongoing required training to ensure appropriate implementation of transitions activities and programming. • Follow program procedures for documenting and tracking transitions interventions. • Other duties, as assigned.