• Lead the design, development, and delivery of significant software features, platforms, or projects from concept through implementation • Architect scalable, reliable, and maintainable software solutions across full stack, cloud, data, and AI-enabled environments • Design, build, and support Gen AI software solutions and AI-assisted capabilities that improve business processes, reporting, analysis, or customer outcomes • Work independently to manage technical projects, solve complex problems, and deliver high-quality software solutions • Mentor junior and mid-level engineers and provide technical guidance, code feedback, and best-practice coaching • Collaborate with cross-functional teams to refine, prioritize, and translate business requirements into technical solutions • Partner with stakeholders on external customer reporting, analysis, and data-driven insights • Build and maintain software using technologies such as Java, Python, SQL, and related full stack frameworks • Use cloud technologies, CI/CD pipelines, and modern development practices to improve delivery speed, scalability, and reliability • Participate in code reviews and maintain high-quality code standards • Troubleshoot, debug, and resolve complex code, application, data, and performance issues • Investigate and resolve technical issues, bottlenecks, and production defects • Contribute to improvements in development processes, engineering standards, software architecture, and platform reliability • Document and demonstrate solutions through technical documentation, code comments, and clear, efficient code • Continuously learn and adapt to modern technologies, AI tools, cloud services, and software development practices

• Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive them to resolution • Debug and diagnose complex production and integration problems across the full stack • Identify root causes and implement durable fixes — not just workarounds • Communicate proactively with stakeholders on issue status, timelines, and resolution plans • Document findings and contribute to internal knowledge bases to reduce repeat escalations • Collaborate with teammates to formulate detailed designs, implement solutions from requirements, and estimate effort • Participate actively in agile product development, including sprint planning, code reviews, and retrospectives • Adhere to test-driven development practices and maintain high standards for code quality • Support product deployments, configuration, and post-release validation

• Profissional da **CONTRATADA** responsável pela produção dos artefatos de software que o *Squad* deve entregar.

• Leads portfolio level Principal meetings to maintain alignment, consistency and knowledge sharing; • Creates and architects foundational code elements that can be reused across a portfolio; • Develops POCs with new technologies and paves the way for portfolio adoption; • Tracks and monitors efficient usage of cloud resources and drives cost reduction opportunities and enhancements; • Acts as a point of escalation for teams facing extremely complex challenges; • Presents at and attends conferences and learns how to apply new technologies and concepts; • Provides leadership, mentoring, and coaching to direct reports; • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback; • Attracts, retains, develops, and motivates top talent; • Works with a Distinguished Engineer to define technology solutions (open source or vendor) teams should be exploring and/or leveraging; • Works across local teams to unify strategy and alignment; • Identifies and removes potential roadblocks & bottlenecks across large cross-functional projects and initiatives; • Participates in and influences development of technology roadmaps within a given portfolio; • Drives thought leadership and innovation within a given portfolio; • Point of escalation for high-priority issues and outages as they arise; • Fields questions from project, product, and support teams; • Helps solve technology disputes across local teams; • Works with vendors to help identify and implement feature enhancements in software products; • Evangelizes successful usage of tooling and technology with local teams