• Design and lead complex network solutions across data centers and hybrid cloud environments • Implement advanced infrastructure as code patterns • Triage, debug, and resolve complex production issues • Act as a technical mentor and coach • Play a critical role in shaping the technical roadmap • Join the on-call rotation for incident resolution • Maintain the health and security of global infrastructure

• Lead the design, development, and delivery of significant software features, platforms, or projects from concept through implementation • Architect scalable, reliable, and maintainable software solutions across full stack, cloud, data, and AI-enabled environments • Design, build, and support Gen AI software solutions and AI-assisted capabilities that improve business processes, reporting, analysis, or customer outcomes • Work independently to manage technical projects, solve complex problems, and deliver high-quality software solutions • Mentor junior and mid-level engineers and provide technical guidance, code feedback, and best-practice coaching • Collaborate with cross-functional teams to refine, prioritize, and translate business requirements into technical solutions • Partner with stakeholders on external customer reporting, analysis, and data-driven insights • Build and maintain software using technologies such as Java, Python, SQL, and related full stack frameworks • Use cloud technologies, CI/CD pipelines, and modern development practices to improve delivery speed, scalability, and reliability • Participate in code reviews and maintain high-quality code standards • Troubleshoot, debug, and resolve complex code, application, data, and performance issues • Investigate and resolve technical issues, bottlenecks, and production defects • Contribute to improvements in development processes, engineering standards, software architecture, and platform reliability • Document and demonstrate solutions through technical documentation, code comments, and clear, efficient code • Continuously learn and adapt to modern technologies, AI tools, cloud services, and software development practices

• Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive them to resolution • Debug and diagnose complex production and integration problems across the full stack • Identify root causes and implement durable fixes — not just workarounds • Communicate proactively with stakeholders on issue status, timelines, and resolution plans • Document findings and contribute to internal knowledge bases to reduce repeat escalations • Collaborate with teammates to formulate detailed designs, implement solutions from requirements, and estimate effort • Participate actively in agile product development, including sprint planning, code reviews, and retrospectives • Adhere to test-driven development practices and maintain high standards for code quality • Support product deployments, configuration, and post-release validation

• Profissional da **CONTRATADA** responsável pela produção dos artefatos de software que o *Squad* deve entregar.